Durind a visit last night one of our party was cut by broken glass that a waitress dropped. The manager viewed the injury and attended to it however there were no antiseptic wipes available and a plaster requested was taken away from the table before it could be used. At no time did the manager apologise for this incident nor did he offered any form of recompense at the end of the meal we suggested a gesture of good will but he was reluctant. Our colleague was still in some discomfort as we left but was hiding it well. We are in the business of training managers and customer service and what we experienced would not have made the grade.
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