A truly disappointing dining experience and appalling customer service. Calling in for a bar meal tonight, one dish was very good, the other - haddock and chips - was unbelievably bad. I didn't know there were bonsai haddock... A tiny fish, the size of a dab, with a few chips was served up. If it had been smoked I could have rationalised it by thinking that smoking stunted its growth. But, no, it was just a case of a bijou, mini haddock-ette.
When asked after 2 minutes the customary question, "Is everything all right?" I said that the fish was lovely, but that I'd never in my life been seved such a tiny portion. Ever. Anywhere. The pleasant waitress promptly agreed and said that they had had problems with deliveries and this was all that's left. Oh, so it's not even fresh??? She even jovially noted that it's usually as big as the plate! Yes, exactly... So why serve me the Lilliput portion?
As I'm getting around to clearing the last couple of chips *the fish having gone in about 3 bites) she re-appears and says that the chef was willing to cook another piece for me if I wanted. Well...the meal is now over, it's a bit late, isn't it? So the bill arrives and when I see I've been charged the full £11.95 for such an appalling apology for a meal I say that I would have thought they might have knocked a couple of quid off. She just walks away and her colleague asks for the full £47.55 (two mains, two puds, two coffees, one glass of wine and one soda and lime and it's not a kick in the pants off 50 quid - for a bar meal???!!!!)
Do not give such a poor hotel your business. This is simply bad, bad, bad treatment of a customer. Even when given the opportunity to make amends at the bill, they had no idea. A gesture of a couple of quid would have saved me writing this - which I suspect will cost them a lot more in the long run. And quite rightly!
We used come here often but hadn't been for a few years. Never again, there are many more places in the area I can give my money to, and plenty more fish in the sea - almost all of which are well over 3 inches, unlike the apology for a haddock I got tonight.
- Official Description (provided by the hotel):
- Country House Hotel located in the Historic town of Banff and set in its own private grounds. ... more less
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- Also Known As:
- Fife Hotel Banff
- Fife Lodge Hotel Banff, Scotland