We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant”

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Arbroath
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Seaton Estate Holiday Village
Reviewed 19 April 2014 via mobile

The lodges itself was great and a nice weekend away if your wanting a relaxing time away, the rooms and toilet facilities are well equipped. Great cooking facilities and the layout of the lodge is very modern and nice and a nice décor.. All in all a good place to visit

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Rebecca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (16)
Traveller rating
Traveller type
Time of year
Language

15 - 16 of 16 reviews

Reviewed 29 October 2012

My friends and I were attending a weekend conference (26 to 28 October) and so we hired a caravan for six. We got to the place, firstly the staff couldn't find the keys to our caravan. So they gave us keys to an alternative one. We were given directions to where the caravan was which turned out to be incorrect!! When we eventually managed to get to the caravan, it turned out it could only accommodate four!!! When we asked, we were told they will sort things out. In the meantime, we thought we might as well start looking for alternatives. On our way out to look for alternatives, we were called by an apologetic receptionist offering us an additional caravan at no extra cost as well as a refund. We thought this was a fair compromise so we accepted the offer. The caravans themselves were of good quality but we spent hours and hours killing flies in one of them!!! We came to realise that this was because there was a bin right outside the carravan which was overspilling with rubbish and foxes had ripped through some of the rubbish bags!!! There was no one available the whole Saturday to deal with this or indeed anything else.

Came Sunday morning for us to check out and there was no one at reception except for a cleaner!!! The poor guy couldn't do much and to be fair to him, he did his best to be nice and friendly. He called the manager who was menat to come within five minutes. Fifteen minutes later, there was no show from the manager and we were running late for our conference. So we decided we would just leave the keys and figured they would get in touch with us once they decided to show-up since they had our contact details. About two hours later, this bloke and lady turn up at the venue of our conference puffing cigarettes in their Land Rover. And would you believe it, they start demanding that we pay them for using the two caravans and if we refused, they would call the Police!!! The bloke went on and on about how we were eating into his profit as they didn't own the caravans. He even had the cheek to try negotiate for what he considered a middle ground fee!!! Anyway, we put our foot down and paid the fee for the use of one caravan.
It was clear they didn't have a clue on how to run a service business because they never listened to any of the feedback we gave them and they laboured to understand our very clear explanations of what had happened. Interestingly, we never got any apology for the crap service-the only interest was clearly money and nothing else. I run lodges of myself in Africa and my service levels are world-class compared to this!!! Don't dare go there!!!

  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
47  Thank DaMwiinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Arbroath hotels
1.4 mi away
The Town House Hotel Arbroath
6.1 mi away
Kescoweth Bed and Breakfast
Kescoweth Bed and Breakfast
#1 of 2 in Inverkeilor
65 reviews
0.8 mi away
Brucefield Boutique B & B
Brucefield Boutique B & B
#1 of 22 in Arbroath
464 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Willowbank House B&B
Willowbank House B&B
#7 of 22 in Arbroath
59 reviews
1.3 mi away
Blairdene Guest House
Blairdene Guest House
#13 of 22 in Arbroath
37 reviews
5.9 mi away
Lunan Bay Stays
Lunan Bay Stays
#2 of 3 in Arbroath
3 reviews
Show Prices
Show Prices
Show Prices

Been to Seaton Estate Holiday Village? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seaton Estate Holiday Village

Address: Estate Office Seaton Road | Seaton Estate, Seaton Road, Arbroath DD11 5SE, Scotland
Region: United Kingdom > Scotland > Angus > Arbroath
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Speciality Lodging in Arbroath
Number of rooms: 15
Official Description (provided by the hotel):
Seaton Estate Holiday Village Country Club and Hire Fleet is now under new management. We have new amenities, New staff and new services. Check out our website for more information :) We will update pictures, menus and info as soon as possible ... more   less 
Also Known As:
Seaton Estate Holiday Village Hotel Arbroath
Seaton Estate Holiday Village Arbroath, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing