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Reviewed 7 October 2018

Stayed here for a couple of nights for work, first impressions were good, pleasant lady on checkin all staff we interacted with were nice and helpful. The room was very big but dated decor, carpet, curtains etc. all missing a contemporary feel to them but not so old as to be 'quant'. The price charged per night also was not inline with the level of facilities delivered, it's too pricey to be a budget, but not well fitted out enough to be mid-range or luxury end of the spectrum. It's functional and clean, but not great value for money.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank shanerbn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2018 via mobile

Absolutely shocking experience from the moment we arrived.

We asked if we could sit in the bar due to having children and the restaurant having white table clothes (messy kids) the older gentleman behind the bar said no and to head into the restaurant when getting assisted into the restaurant by the young waiter we asked again if we could sit in the bar he said yes that this is not a problem we got seated I then watched the young gentleman get an earful from the older gentleman for sitting us at the bar. (Even though another family was already sat in the bar)

I then received dirty looks from the older gentleman behind the bar while sitting at the table which made me feel reallly uncomfortable and made me feel like leaving but we priested which is possibly one of the worst decisions I’ve ever made.

Let’s me also add that all other staff at the park hotel were nothing but friendly and made me feel very welcome.

Now let’s talk food all of the fish dishes were extremely appetising but unfortunately the two steak pies we ordered arrived with cold steak we asked for two new steak pies they arrived 15-20 minutes later with both plates extremely hot one dish had steak which was too hot to eat and one that was extremely hot on the outside but cold on the inside both were obviously microwaved but they tried to deceive us by taking time to make it look like fresh dishes were prepared.

Let me also add that during the whole time we were sat at the table I watched the older gentleman pay more attention to the television than the paying customers which I thought was really disrespectful.

The young waiter was left to take all the slack from this terrible service I felt really sorry for the guy because I couldn’t fault his hospitality and service he said the manager would discount the two steak pies, you’d think the manager would of took time out his day to personally appoligise instead of leaving the dirty work to the young gentleman.

If I could give this experience 0 stars I wouldn’t hesitate in doing so

Date of stay: September 2018
Trip type: Travelled with family
2  Thank Scotsman1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2018

The staff from the moment we entered the hotel until the minute we left were very informative and helpful. The menu was varied and the food delicious with loads of choice. The chef has given the menu a Scottish flavor and there is also a specials board which changes daily. The decor in the bar and restaurant is modern and bright.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Helen J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2018 via mobile

The hotel decor inside is very dated. The room I had was a single room, very clean and tidy but the bed was the squeekiest bed I could have had, every time I moved it woke me up. Bathroom is very modern compared to the rest of the room. The restaurant was very pleasant, food was good but pricy, breakfast was very nice also. Staff are very friendly and polite.

Date of stay: September 2018
Trip type: Travelled on business
Thank Tammy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2018

Had great visit. Room was very clean. Staff were really friendly and helpful. Both the breakfast and dinner were excellent. Would definitely recommend this to family and friends. Close to lots of visitor attractions.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank cromar55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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