My Partner and I including six year old son decided to have lunch at 'The
Cottage Restaurant’ on Saturday May the 14th 2011. At first it seemed a quiet
quaint place with reasonable prices in comparison to other little café’s in the
I had decided to order was advertised as fresh homemade soup, My Partner had
order a BLT melt and we had ordered a cheese and ham toastie for my son, as well
as what was advertised as a fruit shoot, which turned out to be some cheap
version in a battered bottle.
My soup came before everybody’s order and can only be described as a luke warm
gluttonous bowl of slop with a few dried herbs and vegetables to make it look a
little less grey; I think a blended pot noodle would have been far tastier and
more appealing! There was no seasoning as to speak of.
When the waitress, who had seemed friendly when we first arrived, brought our
tea and coffee over and my partner asked her if we could swap it for something
else as it didn’t’ taste or look like homemade soup. Her response was quite
shocking and had the whole establishment staring at us including the other
staff. She raised her voice and started shouting “I beg to differ, I can assure
you that is most defiantly home made soup, and if you don’t like it you can just
leave!!” at that she snatched the drinks away and stormed of to the kitchens
shouting at the top of her voice now “Cancel table 24’s order they are leaving!
I was sat in shock for the first few seconds as I couldn’t believe her response,
neither could my son who is Autistic as it frightened him and he looked wide
eyed and close to tears it certainty effected his mood for the rest of the day.
I did ask her to come back over as I wanted to speak to the manager she told me
rather proudly that she was the manager and that everyone is entitled to their
opinions, but how dare we tell her that the soup wasn’t home made.
We made our exit with her still continuing with her to shout at my partner, who
was calmly trying to tell her he had been a chef for 20 years and he had never
seen soup or service like that, to which she retorted her chef had been one for
My advise is don’t go there yes there prices may be a little cheaper than other
establishments in the area but with food and service like that, I’m surprised
they still function as a business.
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