We booked on 28th June, stating that we were travelling with a guide dog as my partner is partially sighted. On arrival after a long journey at 7pm 11th July, we were refused, as owner stated her NO PETS rule.
I pointed out that he was NOT a pet but a Guide Dog, exempt from these rules, but she was insistent, as she had an allergy.
I told her, it was still illegal to discriminate, but she was having none of it, stating " it's my home". I pointed out again, that the rules still applied as she was operating a business and refusing us a service offered to non disabled people, which is governed by law.
She then suggested the dog cold sleep in the car! The temperatures were in the mid 20's. For us to have left dog in car in those conditions would have been illegal and inhumane.
Only by standing my ground did I manage to get her to find us alternative accomodation.
she had 2 weeks leading up to our visit when she could have explained and given us time to find somewhere else, but chose not to. Our requirements were cleary stated on our booking form, which she had acknowledged by email the same day booking was made.
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- Also Known As:
- Cameron Guesthouse Oban, Scotland