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“Average hotel not worth paying full price”
Review of Oban Bay Hotel

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Oban Bay Hotel
Ranked #6 of 13 Hotels in Oban
Glasgow
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Average hotel not worth paying full price”
Reviewed 21 November 2011

Booked a very reasonable DBB deal (£89) through 5pm.com which provided a double room, dinner with bottle of house wine and breakfast for two. We had to pay an additional £14 for a weekend night but we felt it was still a good deal. Be warn however as the normal rate for a double room is advertised as £165 which in our opinion is excessive. It is worth phoning before to book a parking space which is £5 a night. Spaces are very limited in front of the hotel.
Those with disabilities/limited mobility should be warned there are a number of steps in the corridor before reaching the lift.
The inclusive dinner is restricted to a set menu with limited choice. The A La Carte menu is available but be warned they charge excessive surcharges for every course ordered off the A la carte so you could pay twice as much (average surcharge price £4 starter, £12 main, £3 desert). Having stayed at another Crerar hotel this menu structure is their policy. Both times it annoyed us as the set menu is deliberately basic and the dishes ordered from it are ready prepared rather than cooked to order.
Over all the food was average with some good and bad points. Salmon was very over cooked and dry as were the vegetables. Some of the ingredients lacked flavour. Deserts were the most disappointing. The apple and rhubarb crumble looked and sadly was unappetizing. The strawberry gateaux was lacking strawberries and was nothing more than a dry sponge with some synthetic cream. Strawberries are not in season so we did wonder why this was even on the menu.
Other reviews have picked up on the speed of service it is more about quickness of service rather than quality. Service stops at 20:30 so earlier sittings are probably more rushed to clear tables. It might be best to pick a sitting after 19:00.
The spa facilities are very basic and I would not recommend these for anyone who has been to larger spa hotels with good spa facilities. The spa facilities consist of two treatment rooms and a very public small jacuzzi which lacked privacy. The spa is not a selling feature of the hotel.
Our room was on the top floor of the annex with a partial sea view - lower rooms in the annex will have little view. The room was small and dark. The heater in the room didn't work but we found the room very warm. The tiny flatscreen TV offered a choice of freeview channels. Tea&Coffee facilities but only two tea bags. The bathrooom had a small shower and no bath.
Breakfast was quite good and there is a choice of warm plates. We opted for the pancakes, bacon and maple syrup which was ok.
The hotel has free wi-fi. Ask for a password from reception. Morning papers were offered and room service is available.
Our advice is shop around as there are better hotels and B&Bs in oban which offer just as much and more.

Room Tip: Ask for sea view.
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  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank travelling_pandas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarrellWilliams, General Manager at Oban Bay Hotel, responded to this review, 23 November 2011
Thank you for taking the time to complete your review,I take your comments on board and will look into them. I do hope that you will visit us again soon Kind regards... Darrell Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (387)
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English first
Dumbarton, United Kingdom
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 November 2011

This deal was excellent value for money. However -be prepared to pay £5 to park your car at the hotel . We were not informed of this when booking and there were no places left when we arrived.I can't understand what the £5 charge is for - a bit of a rip off. We arrived at the hotel around 1 and went in to reception to ask what time we could check in. The receptionist was not polite or friendly.She told us check in was 3 but did not suggest that we could use the lounge or spa or suggest having lunch. Not a good start. The room was quite small but clean and comfortable - 2 teabags, 2 sachets of coffee, 2 biscuits, 1 shampoo (already opened) and 1 soap. Booking for dinner was difficult - 7 and 7 30 were already full!!
Waiting staff were first class - efficient, friendly and helpful. Food was good and served on hot plates. The house wine was good.
Breakfast was excellent - a huge choice.
Altogether, an enjoyable stay but reception staff could do with some training in dealing with customers.

Room Tip: Ask for high floor with sea view
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  • Stayed November 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank ecolley2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarrellWilliams, General Manager at Oban Bay Hotel, responded to this review, 18 November 2011
Thank you for your review, it is great to hear that you enjoyed your recent stay with us. I will certainly pass on your comments on , Thanks again and I look forward to welcoming you back to Oban in the very near future Kind regards Darrell Williams
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Glasgow, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 November 2011

We stayed here for one night dinner, bed and breakfast, and a bottle of wine included, with a groupon voucher and had a great time! The room was very comfortable, our dinner and breakfast very enjoyable and the staff were extremely friendly and efficient. The lounge has a lovely ambience with comfy leather chairs and a great sea view over the bay.
We will definitely be back!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sunflower050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarrellWilliams, General Manager at Oban Bay Hotel, responded to this review, 18 November 2011
Thank you for your fantastic review, it is great to hear that you enjoyed your recent stay with us. I will certainly pass on your great comments on to the team, look forward to welcoming you back to Oban in the very near future. Kind regards Darrell Williams General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 November 2011

I took a short trip to this hotel in November. The hotel sounds fantastic, but fails to deliver on the promise.

The rooms are clean and tidy, but the bar and restaurant really let the place down. I was pretty annoyed that if I wanted to upgrade my dinner to include a steak, I had to pay an additional £15 over and above the money that had been allocated as part of our dinner bed and breakfast deal. That seemed over the top. Dinner was very rushed with much of it prepared beforehand.

The Spa seemed like I expected - a room with a hot tub. Not a proper spa.

The bar serves some pretty poor wine and had to be persuaded to sell us their better quality stuff, saved for the dining room.

If you park in their car park, be ready to pay £5 for the privilege. This wasn't made clear to us at check in which was a bit of a blow as off street parking seemed to be plentiful.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeographicChaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunblane, United Kingdom
Level Contributor
154 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 15 November 2011

We booked a one night bed & breakfast with evening meal + wine via 5pm. The meal was very pleasing and plentyful with excellent service. The room was comfortable. A small charge was made for car-parking. Breakfast was excellent. The Cost of the package was very reasonable. The hotel is situated on the coastal front.
What more do you want?

Room Tip: be polite to the receptionist...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigG99_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarrellWilliams, General Manager at Oban Bay Hotel, responded to this review, 17 November 2011
Thank you for taking the time to complete your review, I am delighted that you enjoyed your stay with us; . I do hope that you will visit us again soon Kind regards... Darrell Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ulverston, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 November 2011

Upgraded to a sea view room on request - in fact a choice of 2. Friendly and efficient staff. great location, good food - a lovely warm Hotel and would return there.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NorthernNic11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarrellWilliams, General Manager at Oban Bay Hotel, responded to this review, 17 November 2011
Thank you for your fantastic review, it is great to hear that you enjoyed your recent stay with us. I will certainly pass on your great comments on to the team Thanks again and I look forward to welcoming you back to Oban in the very near future Kind regards Darrell Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 November 2011

My partner and I booked a night through Groupon and we got treated just like fully paying customers. The receptionist was very pleasant and pretty witty actually. The room was clean and warm, bed comfortable, in fact, I can't fault it apart from not having any toiletries, just a shampoo and a wee soap. No shower gel or conditioner and no facial or body cream...
The dinner was a bit hit and miss; it started off really well with our choice of cullen skink and chicken liver pate which we ordered from the a la carte menu for a supplement of about £3.50 each. Both the cullen skink and pate were the best we've ever had!! However, for our mains we picked braised beef from the set menu which was free with our Groupon offer and oh dear oh dear, it took me right back to my times in the school canteen! Not the best. It also came within 10 seconds of us finishing the starters (?!) and no sorbet to clean my palate as promised. The restaurant staff didn't even ask us whether we're enjoying the meals or if everything was ok. It felt a little bit like they are there just to do the job but don't actually enjoy it. They didn't chat to the customers which didn't contribute to making them feel comfortable and relaxed. I would definitely prefer more friendly waiting staff...
However, the spa facilities....! The hot tub (placed outside) was incredibly relaxing, there's really something satisfying about sitting outside in freezing cold but being warm in a tub full of hot bubbling water! And the views of the bay are simply stunning. Also what I highly recommend is the incredible massaging chair (same room as the entrance to the hot tub). It massages every single muscle in your body - your neck, back, arms, legs, feet and even bum! It's fantastic!! It takes a wee while to work out the settings but keep trying, it's well worth it! Sadly we didn't manage to use any other spa facilities as we only stayed for one night.
The hotel bar is open till very late (maybe till 2 or 3 am? - we stayed till half 1 and they said they were staying open for another hour or so) and the prices are very reasonable. You can also take drinks to your room, which was a nice surprise.
The location is pretty good too, only about 10 min walk to the centre of town. There's a free parking very close to the hotel, less than a minute walk.
All in all, I would recommend this hotel. Yes, it does smell a little when you walk in, as per another review, but you forget all about it once you explore the hotel and find your clean, warm room and the mighty massaging chair!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theweetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarrellWilliams, General Manager at Oban Bay Hotel, responded to this review, 17 November 2011
Thank you for your fantastic review, it is great to hear that you enjoyed your recent stay with us. I will certainly pass on your great comments on to the staff, Thanks again and I look forward to welcoming you back to Oban in the very near future Kind regards Darrell Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oban Bay Hotel

Property: Oban Bay Hotel
Address: | Corran Esplanade, Oban PA34 5AE, Scotland
Region: United Kingdom > Scotland > Argyll and Bute > Oban
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #6 of 13 Hotels in Oban
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Oban Bay Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoying a prime position on the seafront, the Oban Bay Hotel & Spa has great views to Mull and Kerrera. For guests looking to relax and get away from it all, the hotel now offers an outdoor hot tub, spa treatments, along with a small sauna and steam room. In addition, Oban Bay Hotel has a comfortable bar and lounge area from which you can watch the world go by. ... more   less 
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Also Known As:
Oban Bay Hotel And Spa
Oban Bay Hotel Oban
Oban Bay Hotel Scotland

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