My husband received a recognition voucher from his work, which enabled us to use at this hotel to the value of £300. After several telephone conversations with Darrell and Margaret to book the room, on our arrival there was no note of our booking??!! The room we got was stale, moldy and had a terrible smell in the toilet. We also booked a "luxury high tea" for the same day, again no note of this booking. The luxury high tea was also through my husbands work to the value of £30.00. Our luxury high tea consisted of 1 sandwich, 1 shop bought scone, 1 mini muffin and one cookie straight from the packet and 1 small cup of tea each- a real disgrace! In total it must have cost the hotel £3.00. When feeding this back to the receptionist, the complacent response was sorry if you were unhappy!? I expect we will receive the same response everyone else on here has had - a half hearted apology with no real substance, tip for the managment, action speaks louder than words. It could have been such a nice experience, sadly it wasn't and we wont be back. As this was a reward through my husbands work, this has been fed into his company, therefore I expect they will do their own investigation. No wonder so many hotels and guest houses are going down the tubes.
- Official Description (provided by the hotel):
- Enjoying a prime position on the seafront, the Oban Bay Hotel & Spa has great views to Mull and Kerrera. For guests looking to relax and get away from it all, the hotel now offers an outdoor hot tub, spa treatments, along with a small sauna and steam room. In addition, Oban Bay Hotel has a comfortable bar and lounge area from which you can watch the world go by. ... more less
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- Also Known As:
- Oban Bay Hotel Oban
- Oban Bay Hotel And Spa
- Oban Bay Hotel Scotland