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“Average hotel, poor sleep.”

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Best Western The Queens Hotel
Ranked #3 of 13 Hotels in Oban
Reviewed 16 March 2014

The hotel itself is average in almost every way. It really felt like a chain hotel. Don't take room 37. Starting 4:30 am there was a constant banging on the ceiling from people walking back and forth.

  • Stayed: March 2014, travelled as a couple
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1  Thank Desfait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raymondhyams, Manager at Best Western The Queens Hotel, responded to this reviewResponded 28 March 2014

Thank you for taking the time to post a review about the BEST WESTERN The Queens Hotel.
Please accept our apologies if you were disturbed by guests moving around in the room above you during the night. I hope this did not disturb your sleep too much.

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555 - 561 of 935 reviews

Reviewed 16 March 2014

I stayed here between the 13th of March and the 15th of March for a week break. The hotel itself is located on the opposite side of the town centre, but it still easy to find. (Just don’t get the hotel mixed up with the Bay Western as I did!) It is on the promenade and it was a lovely view. Unfortunately, my room was located out the back and did not have front view.
Upon my arrival at about 2:30pm, I was very lucky to get the one of the six car park spaces on site. There is parking available on the street though if you don’t get onsite parking. I had a pleasant greeting from the receptionist and was presented with a welcome letter which was a nice touch along with my room keys. I was told that you can ‘turn up’ for dinner in the bar, however if I wish to have a ‘find-dine meal’ in the restaurant, I would need to book. I was told that the menu would be ready by 5pm and dinner was from 5:30pm and I was not waiting until then to decide. My room was located on the third floor and the very end (not easily accessed if you are disabled). The room was nice and cosy (something I did like). Everything was well presented in the bedroom and nothing looked tacky. However, my TV wasn’t working and that had to be fixed. As I wasn’t staying in the hotel 24/7, I did use the lift frequently. However, sometimes it did not work and would basically refuse to move. I then had to resort to the stairs which were too steep, even for my liking!
The breakfast in the morning was very well presented! Excellent and could not complain. Pity this couldn’t be carried on to the next day as the breakfast the next day was scraps leftover or very, very over-cooked. I did not dine in the hotel for dinner, so I cannot comment on that.
On my last night there, I decided to have a few drinks downstairs. I was told when I arrived that the bar was open from 11am-11pm. So I ordered my wine at 10pm and then the bartender came round and starting taking the menus off the table!! The bar was still open for another hour and he was saying that it was ‘last orders’!! Something I wasn't pleased with.
The service in the hotel was okay, apart from that one bartender. The quality of the hotel was very good (apart from the lift) despite its outside look. I would highly recommend the hotel, however a few days was enough for me. It would be too good for this to be a three star hotel but way off for this to be a five star hotel.

  • Stayed: March 2014, travelled solo
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2  Thank AMB521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raymondhyams, Manager at Best Western The Queens Hotel, responded to this reviewResponded 28 March 2014

Thank you for taking the time to post a review about the BEST WESTERN The Queens Hotel.
In response to review I would like to make the following points. First of all we are a four star hotel and not a five star as you say. We advise on our advertising that the car park is vey limited.
The Restaurant opens for service at six o’clock and the restaurant menu is written every afternoon depending on the ingredients the Chef has foraged on that day.
The TV in your room was working but the setting had been changed by the previous occupant and all that was required to fix was the DTV button to be pressed on the remote control.
No other guest in the hotel has reported the lift not working and I have no record of you reporting this either. Might I also point out that if you had been disabled we would not have put you in that room.
I am disappointed about your comments regards breakfast but I can assure you that we do not feed guests scraps or left over’s.
I am sorry we never met your expectations of the hotel during your stay but we hope to see you again at the Queen’s

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Reviewed 14 March 2014

We enjoyed our three day stay at this hotel. It's location, about 400 yards outside of the town centre, was ideal. The staff were all very friendly and helpful. Our room had been recently refurbished and was very comfortable. Breakfast was to the standard we would expect.
We did have an issue with car parking. We had selected this hotel in preference to others because it advertised on site parking. The day before we arrived they kindly sent a message pointing out that the parking area was small, but assured us that there would be no problem as there was lots of parking along the sea front. We arrived a 9pm to find the nearest parking was in the town centre as everywhere nearby was in us.

Stayed: March 2014, travelled as a couple
Thank AnneandArk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raymondhyams, Manager at Best Western The Queens Hotel, responded to this reviewResponded 4 April 2014

Thank you for taking the time to post a review about the BEST WESTERN The Queens Hotel.
We are delighted to read that you enjoyed your stay at the Queens. I will pass your kind comments on to the staff and we look forward to welcoming you back to the hotel in the future.

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Reviewed 11 March 2014

There are numerous hotels in this town - I chose BW as i like hotel chains and am a member of their reward scheme. The car park was almost full so I parked right outside as there were no double yellows. My single room was small, but adequate and reflective of good price paid. Clean and comfy, pleasant staff and just a short walk to the town centre. Wifi a bit patchy in my room, but fine in lounge. Great location before morning visit to Seil and Luing.

Stayed: February 2014, travelled on business
Thank cdboy2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raymondhyams, Manager at Best Western The Queens Hotel, responded to this reviewResponded 4 April 2014

Thank you for taking the time to post a review of the BEST WESTERN The Queens Hotel on TripAdvisor.
I am delighted to read that you enjoyed your stay at the Queens.
Thank you for your nice comments about your comfort and cleanliness of your room.
| look forward to welcoming you back to the hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

We were privileged to be invited to the opening of this beautiful hotels new restaurant,a culinary delight. The chef Gary Goldie specialises in local foraged produce which he gathers himself each day, wild herbs mushrooms and wild flowers. The meat and seafood are all produced locally and the difference is amazing.The seven course tasting menu was served and described by Gary himself who's enthusiasm shines through every mouthwatering course.Also the aperitifs served in the lounge bar were second to none, the mushrooms being my personal favourite closely followed by the smoked trout and the crab. A pre starter of scallops was a treat followed by scarlet elf cup mushrooms on celeriac absolutely divine , next mull langoustine with wild leek barley Wow ! The lamb stovies will every type of cabbage was unbelievable then the cheese course in the style of a toastie a revelation. The two sweet tasters were outstanding everything totally delicious the highlight for me were the gorseflowers but everything served with care and dedication.Coffee and petit fours which had a touch of humour being Jammie dodgers and goldie bars but also completed a perfect dinning experience. At £32 unbelievable value other hotels in the area charge £50 for something only half as good. This clever chef in fact has just received an award from the Scottish Parliament congratulating him on his new venture and his use of foraged produce, this speaks volumes.
The hotel itself is a very well furnished , spotlessly clean and very well run establishment, the staff are second to none very courteous and knowledgable ,particular thanks to Marik who went out of his way to make sure we were well taken care of . Our room was really comfortable and well furnished in fact the whole hotel is a credit to the charming owners good taste. I hope I will be lucky enough to go again in the not too distant future.

Room Tip: We were in room 4 which looked onto car park , didn't really matter as we were only there one ni...
  • Stayed: February 2014, travelled with family
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2  Thank sheilanne69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

Brilliant 3 night stay. Couldn't be faulted at all. Food especially good. Weather might have been better but it was Oban we were in after all! Really enjoyed our trip and would definitely stay there again in the future.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Gina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raymondhyams, Manager at Best Western The Queens Hotel, responded to this reviewResponded 2 March 2014

Thank you for taking the time to post a review about the BEST WESTERN the Queens Hotel.

Many thanks for your nice comments about the hotel.

I only wish we could do something about the weather.

We look forward to welcoming you back to the Queens in the near future.

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Reviewed 24 February 2014

I booked a surprise weekend at the queens head for my wife . On arrival we were very impressed with the location and look of our hotel ,easy parking facilities and the view was magnificent, on entering we were warmly made welcome by Mary on reception . and where given all the details on the hotel and our room , The decor of the hotel was very modern our room had a lovely view over the bay the room was lovely clean and comfortable. the breakfast was plentiful and excellent the evening menu was really nice and reasonably priced.Throughout our stay we were made welcome and will most definitely return again . Tomlinson's Bolton.

Room Tip: room 47 lovely view and massive bed
  • Stayed: February 2014, travelled as a couple
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Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raymondhyams, Manager at Best Western The Queens Hotel, responded to this reviewResponded 2 March 2014

Thank you for taking the time to post a review of the BEST WESTERN The Queens Hotel on TripAdvisor.
I am delighted to read that you enjoyed your stay at the Queens.
Thank you for your nice comments about your comfort and cleanliness of your room and I will pass on your kind comments about breakfast and dinner to the Chef and the waiting staff.
| look forward to welcoming you back to the hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western The Queens Hotel

Address: Corran Esplanade, Oban PA34 5AG, Scotland
Region: United Kingdom > Scotland > Argyll and Bute > Oban
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#2 Luxury Hotel in Oban
Price Range: £73 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western The Queens Hotel 4*
Number of rooms: 44
Official Description (provided by the hotel):
Family owned and managed 4 star hotel branded through Best Western situated next to the bay of Oban with wonderful views of the Island of Kerrera ... more   less 
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Also Known As:
Queens Hotel Oban
Best Western The Queens Hotel Oban, Scotland

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