My husband booked a trip up to Oban for a treat for me as I was desperate to see some of the Scottish Islands. He booked this Hotel as it looked really lovely. He had an option to request early check in and late check out so went for that option. On arrival our room was not ready even though we arrived well after the early check in time. We didn't have to wait too long but not a good first impression. We asked for an early breakfast as our boat trip was leaving at 07.45. We were told that was ok but would not have any hot food. Not really good enough for a 4 star hotel. Room was ok, sea view comparable to a premier Inn, pretty much the norm.
Following morning went for breakfast with around 8 other early starters to be given a very poor choice of food. Hot toast and cereals/fruit. Shockingly bad. After our return from our day out we asked what time the late checkout would be. We had a very curt answer from one of the management saying late check out was not available as they were far too busy and needed us out as soon as possible. Not good enough.
So....... This morning after another poor breakfast, (food not being replaced by earlier diners eg fresh fruit and yogurt) enough choice but not freshly cooked, and having to ask for milk for coffee and butter for the toast we decided to speak to the manager. He was not available. Spoke to the receptionist who tried to defend the hotel as much as he could but said he would pass this onto the manager. I was very polite, I don't like to cause a scene.
Went to check out....... This is the part that was an absolute disgrace, the Manager had already taken the money from our credit card £280 (we'd left details of card at reception for any extra's we may have wanted) without asking if that was the card we wished to pay on and without us being present to chip and pin or sign for. Is that even legal? He was obviously worried we wouldn't pay the full amount!,, His attitude was appalling. He asked what I was complaining about and as I started to explain the phone rang, he answered the phone rather than listen to my explanation. How rude. No wonder the hotel fails in this and other reviews with a manager with such an arrogant manner.
I told him that as the hotel encourages you to write reviews on Trip advisor I would be doing that! So here it is. All I would have liked was a sincere apology, I didn't ask for money off or make any demands, I was simply and politely pointing out a few things that could be improved and that should be there for £140 a night.
I would not recommend this hotel but maybe with new management it will improve!
- Official Description (provided by the hotel):
- Family owned and managed 4 star hotel branded through Best Western situated next to the bay of Oban with wonderful views of the Island of Kerrera ... more less
- Reservation Options:
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- Also Known As:
- Queens Hotel Oban
- Best Western The Queens Hotel Oban, Scotland