We were thoroughly recommended this organisation by a friend however we can only say that our experiences with dealing with them were dire. My son contacted them by email to try to arrange a dive course while he was home from abroad. The first email bore no fruit, neither did the next two. I rang up to see if the emails had been received but was very rudely spoken to by a man who then said I had accused him of not reading his emails and told me I was rude when I had been extremely careful to ask politely. His manner was atrocious and he was extremely unhelpful and angry and bit my head off on several occasions during a horrible conversation. I checked with him that we had sent the emails to the right address - the one found on the web site. This appeared to be the case but he told us to send them again to a particular person at the dive centre. All three emails were forwarded to her. Even after this they were not very quick in responding and when eventually my son did get a reply it did not answer any of his questions and certainly did not seem at all encouraging. In fact it almost seemed as if they did not want the business. In the end we gave up and went to Lochaline instead where the dive centre could not have been more helpful, and he had two fantastic days diving. As he was also intending on buying a great deal of dive gear in the Puffin Dive shop, we decided that given the rudeness and lack of enthusiasm, then he was certainly going to take his business elsewhere. We have since spoken to several others who have also experienced similar rudeness and a curt off hand manner from one particular man with this organisation.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.