Just returned from another visit to hotel. Think this was our fourth time there. As usual everything was lovely from check in by very polite young man to staff in bar and in dining room. Entertainment was not supported by many people but the two guys done their best.
Only downfall to visit was the attitude of receptionist on saturday morning. Think a lesson in people skills would go along way. You do not leave customers standing at desk while you sit and look at computer screen then glower at them. Asked a civil question about Added Value Card which is advertised in room as we were going to visit Floors Castle. Answer was what card are you talking about? Then was told that there was no point in her giving us a card as Kelso Show was on in castle grounds and they wouldn't accept card. Went to visit castle as planned to find out that show was no where near castle grounds and card would have been accepted.
It's a pity that the attitude of one person can spoil what otherwise would have been an excellent review. Well done to all other staff as their attitude and helpfulness was very much appreciated.
- Official Description (provided by the hotel):
- The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more less
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- Also Known As:
- Waverley Castle Hotel
- Waverley Castle Melrose
- Bay Waverley Castle Hotel Melrose, Scotland