I need to read tripadvisor reviews before booking any more hotel. From the outside the hotel looked fine surrounded on all sides by mature trees. Didn't expect what I found on the inside though. We were given ROOM 1(should have read the reviews). Can only really repeat what other reviews have said. Grubby carpets, TV only received 4 channels. Lack of storage space (medium sized cheap wardrobe and one drawer in the dressing table) totally inadequate. Depressing decor, 3 walls of some shade of grey I think we decided it was. The bathroom was less than basic. An old bathroom suite of which the bath looked like the original survivor from the 1970's. Replacement basin and toilet that didn't match. The bathroom had had a splash of paint at sometime to spruce it up. The splashes were still on the tops of the bath taps, the wall brackets of the towel heater and the edges of the tiles and toilet. The tiles had also been painted white but the paint was now flaking off to reveal the original blue colour. There was only one small shelf for toiletries and no toilet roll holder. A major problem with ROOM 1 is that it is located below the dining room/kitchen area. Before during and after meal times you have the sound of things being dragged on the floor. Things being dropped on the floor, but worst of all the constant sound of staff walking about. Some seem to wear heavier footwear than others. An acceptable level of noise is usually attained around 9.45 in the evening.
The rest of the hotel I saw was just tatty and scruffy. The bedroom doors had a variety of different (cheap) handles. Some doors didn't have handles. Dirty paint work on doors around handles and finger plates, but my favourite had got to be the main handrails on the stairs fixed to the walls by what could only be described as ugly pieces of scrap wood from somebody's shed. Somebody should hang their head in shame.
Breakfast was okay.
As for the staff I'll have to split them into 2 categories. The young staff in the dining room were very good. Always pleasant, helpful, polite and smiling. The receptionist on the other hand wasn't. We arrived back at the hotel on Sunday evening around 7, the receptionist was nowhere to be found. After a 10 minute wait (and enough shouting to raise the dead) we went in search of her and was finally told she had just left the dining room. I found her in the corridor with a plate of food in her hand. I told her we had been waiting for 10 minutes for our key but no apology she was more concerned about eating her dinner before it got cold. Totally unprofessional management. We shall not return.
- Official Description (provided by the hotel):
- The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more less
- Reservation Options:
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- Also Known As:
- Waverley Castle Hotel
- Waverley Castle Melrose
- Bay Waverley Castle Hotel Melrose, Scotland