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“Disgusted”

Sutherland Restaurant
Ranked #18 of 44 Restaurants in Peebles
Certificate of Excellence
Price range: US$32 - US$87
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Dinner, Reservations
Description: The strikingly grand restaurant features a magnificent fireplace and hand painted ceiling under which 3 AA Rosette French inspired cuisine with a modern twist is served. A variety of menus are available: the daily changing Temptation menu, the A la carte Indulgence and our Grand Experience, which is a wonderful gourmet tasting menu. Menus change with the seasons, using the finest local produce. We grow many ingredients in our own Victorian Walled Garden such as fruits, a large variety of herbs and carefully selected vegetables. On Sundays, this favourite Peebles restaurant is also open for our popular, traditional Sunday Lunch and we serve Afternoon Teas every day between 3 and 5pm.
Aberdeen, United Kingdom
Level 5 Contributor
71 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 148 helpful votes
“Disgusted”
Reviewed 3 January 2014 via mobile

We made a booking for dinner in February for a large group celebrating a big birthday back in the Autumn of 2013. We accidentally read online that the hotel is closed for refurbishment until March. Nobody from the hotel had the courtesy to let us know that they could not honour our booking. We are now left high and dry and are absolutely disgusted by the complete lack of information. As previous patrons of the hotel this has proved to be a total disappointment and we will be taking this up with the management. Unfortunately I am unable to leave a zero star rating.

Helpful?
Thank blackterrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jdvh, Owner at Sutherland Restaurant, responded to this review, 15 January 2014
We apologise sincerely that this happened and accept full responsibility. The truth is that at the time booking our staff did not record any contact details so we had absolutely no way of contacting you after we made the tough decision to close for the winter. I can assure you that lessons have been learnt and I would sincerely like to help put this right in some way. If you would like to contact me direct perhaps we can discuss. Jacob Van Houdt, Owner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 reviews from our community

Visitor rating
    34
    3
    3
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Level 6 Contributor
118 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Fantastic dinner in a lovely ambience”
Reviewed 15 July 2013 via mobile

We are guests at the Cringletie House and dined here our first evening. We started off in the bar with a beverage and canapés. Proceeded to the dinning room for our appetizer, dinner and dessert: dill infused salmon, lamb & pesto couscous followed by a chocolate mouse & pistachio ice cream. We finish our dining experience with coffee and petite fors in the drawing room. Perfect in every way!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, United Kingdom
Level 5 Contributor
94 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 130 helpful votes
“Amazing food and excellent service”
Reviewed 29 June 2013

We have stayed in Cringletie House several times and the standard of food and service is always outstanding.

We had the tasting menu with matched wines. The range of flavours and textures in the food is just lovely. The pudding was a work of art and it seemed a real shame to crack it open (but I did andit was wonderful).

What makes the meal extra special is the attentive but discrete service provided by the professional waiting staff.

Perfect for a special occasion or just because you feel like a treat as the prices are very reasonable for the high standards.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Egglesbrech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level 1 Contributor
3 reviews
“Excellent”
Reviewed 19 May 2013

Stayed here for 3 nights and ate twice at the Sutherland. The dinners were absoulutely fabulous, fine dining at it's best. Service fabulous and attention to detail sublime. Wish we were closer.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank pam h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
1 review
“Excellnt service and excellent food.”
Reviewed 25 April 2013

Stayed at the hotel for 4 nights.
Had dinner in the Sutherland on 2 nights and breakfast each morning
The service was excellent.
The dinners was perfect with perfectly matched wines
The breakfasts were just what was needed to start the day with an excellent choice form cereals to juices, to a full Scottish breakfast.
Attention to detail was, again, excellent with attentive service.
I would highly recommend the Sutherland to any one who likes eating!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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