Got hotel voucher for £29 so decided on a bank holiday break with my boyfriend. Enjoyed the beautiful views around the park hotel, but were disappointed once we arrived. We arrived at 4pm to be told our room wasn't available yet but to have a seat in the lounge, a few mins later a room was ready, we were given a blank room key, no mention of breakfast times or passport voucher to use in the near by hydro hotel which were included in the offer. Our room was dated, very basic, very cold even after putting radiator up full, bathroom light flickered constant causing us to shower with the door open to use bedroom light!! Tv signal poor no itv and couldn't log into hotels free wifi! After we were in our room for around 1 hour, another guest opened the door after being given our room number for their stay!!! Much to our embarrassment they apologised and left, thankfully we were both dressed and getting ready for dinner. Enjoyed a log walk in the surrounding Peebles, planning to go out for a meal we decided to try hotels menu.
Service slow as only one lady serving at the bar and taking meal orders. Food ok, not great quality. Breakfast was nice after not being advised on time we were
One of the first guests so everything was fresh but staff customer service poor, unprofessional. Had continental breakfast, offered toast with this, then once finished we were offered hot breakfast!? Hotel stay was a let down, location great, hotel needs freshened up, it's got potential but we will not be returning and would have been very disappointed if we had paid full price. Will book premier inn in the future!
- Official Description (provided by the hotel):
- From the moment you open the door, our quirky welcome is sure to spark your imagination. Discover upcycled bits and bobs from the March Street Mills, character packed spaces to enjoy our new bakery and butcher inspired menus, a vintage double decker bus and a gallery showcasing local artwork. ... more less
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- Also Known As:
- Park Hotel Peebles
- The Park Peebles, Scotland