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“An enjoyable stay”
Review of Hetland Hall Hotel

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Hetland Hall Hotel
Ranked #7 of 7 Hotels in Dumfries
Reviewed 5 November 2012

Booked a superior double room and was expecting four poster bed but not to be. Room was nice. Hotel was very nice log fires etc

Staff were very helpful and pleasant. Breakfast very good. Did not eat evening meals in hotel but had a lovely meal at Caven Arms in Dumfries, a lovely place. Great value for money meal in a cosy venue with brilliant staff.

Would go back again to Hetland Hall.

  • Stayed: November 2012, travelled as a couple
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Thank itsmeCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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538 - 544 of 675 reviews

Reviewed 30 October 2012

This hotel offers a mix of old and new rooms, our family room was perfect for us with plenty of space and storage. the newer part rooms not so nice (so request room in old part). Overall though the staff and food good not have been better and helped make our friends wedding the very special event that is was.The grounds are gorgeous and offer a nice place to walk off the large breakfast that we where given.

Room Tip: Again ask for one in the older part of the hotel
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  • Stayed: October 2012, travelled with friends
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1  Thank JMR39Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

My husband and I have just returned with 23 of our guests from spending 3 nights at Hetland Hall for our wedding which took place on the 27th October the service was held at Comlongon Castle. Our reception took place at Hetland Hall and was fantastic We cannot thank the staff at Hetland Hall enough for looking after us and our guests so well ,Fiona you were brilliant nothing was too much trouble and the sfaff were fantastic too.We can honestly say it was magical and we would not change a thing. I am sure you will see us again- good luck to you all Caroline and Neil Jennings!!

  • Stayed: October 2012, travelled as a couple
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3  Thank Caroline1212-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

My wife & I stayed for 2 nights - I first checked out the Hotel on the web and saw they were quoting £69 per room per night - I was about to book it on line when my laptop lost signal so I phoned the hotel to book. Lady I spoke to confirmed rooms available but told me price was £90 per room per night - I told her I had just seen it on line at a reduced rate and she then said ok you will only pay £69 per night. In my opinion the phone rate quoted should always be the same as the on line rate and they should not try to rip off clients who may not have access to the web.
Room was large and comfortable although a bit dark & drab - bathroom ok with limited toiletries and only 1 hand towel. All the towels were used by us the first day but they were not changed to clean ones - they were just hung up to dry.
Bedroom was not cleaned during our stay - the bed was made but that was all - no hoovering etc. and no waste bins in the bedroom or bathroom were emptied and tea tray not restocked.
The evening dinner and breakfast were good and staff friendly - overall a good visit despite a few gripes. Like most things they could do better.

  • Stayed: September 2012, travelled as a couple
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2  Thank CecilBangor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2012

This hotel was ideal as travelling home from birthday weekend away. Booked in with Easy Breaks... bargain!! Always passed it and thought it looked gorgeous. On arrival the hotel was very quiet....only car in the car park. The service was very good, staff were limited but very obliging. Our room was fine, clean sheets, nice view. The hotel itself could do with a bit of updating, especially the dining room and bedrooms. Dinner, bed & breakfast, one night. Dinner excellent value and fantastic service. Breakfast another matter, full scottish breakfast! Mushrooms looked like they had been on oven for 3 days, didnt enjoy the fried egg as a big fly beastie thing was underneath it ??? poor thing :( not impressed. The waitress just said oh dear and went to kitchen. Sure she was chef, waitress and receptionist all in one!! No apology or discount. Do like the building and the area but definately needs a bit of work! Not sure if i would return. :(

  • Stayed: September 2012, travelled as a couple
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Thank diane_copeland71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012

Two night stay at the Hetland Hotel May 2012 was excellent. Many thanks to Shelia and the staff for making our stay and wedding day perfect. The sun was shining and we had our ceremony outside by the water fountain. Photos taken around the beautiful grounds. Evening candlelit dinner for 2 set in the library. A burning open fire and a delicious 3 course meal.
We definitely recommend this hotel for the superb staff, food and service.

  • Stayed: May 2012, travelled as a couple
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2  Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2012

Had a two night stay and wedding reception,staff very welcoming and helpfull,rooms large and clean, large comfortable beds .we had seven rooms in total all very nice .the staff were very accomodating with our grandchildren 14yr old girl two six yr old boys and one one yr old who's birthday it was while we were there sheilla the manager bought him a little gift and birthday card .we would recommend this hotel to any family with young children .and we are intending on returning ourselves in the near future ...the picture is of sheila(the manager) and our two boys chatting on the hotel steps..

  • Stayed: August 2012, travelled with family
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2  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hetland Hall Hotel

Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Dumfries
Price Range: £78 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hetland Hall Hotel 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Best Western Dumfries
Dumfries Best Western
Hetland Hall Hotel Dumfries, Scotland

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