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“Perfect hospitality”

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Cairndale Hotel & Leisure Club
Ranked #5 of 8 Hotels in Dumfries
Stirling, United Kingdom
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Perfect hospitality”
Reviewed 12 December 2012

I have recently returned from the Cairndale Hotel and would highly recommend to any traveller to Dumfries, and I have tried other options. The hotel has a very freindly and helpful staff team, the atmosphere is welcome without being instrusive and the facilites are wide ranging. My room was clean and comfortable. U felt very at ease in this hotel and working away from home as a single female. Everything that matters was in place - and I will be returning.

Room Tip: Talk to the staff - thats all - if you want to know anything - they are more than keen to help I wa...
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smilingcustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
Thank you for taking the time to post such an excellent review following your recent visit to our hotel.
It is always appreciated when people take the time to compliment us on a job well done and your comments are very much appreciated by eveyone concerned.
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735 reviews from our community

Traveller rating
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    130
    59
    40
See reviews for
122
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Edinburgh
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 30 November 2012

We visited this hotel in early November and took the two day B and B and Leisure Club deal. Our room was pretty small and the same I would say about the double bed. The night porter did tell us they have upgraded the superior rooms which we were told are bigger in all ways, so I might think again about visiting.
In hindsight we should have looked at an upgrade and even just to view a superior room would have given us the option.
If heading to Dumfries again I would look at the reviews to see where it sits

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewMutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
I was very pleased to hear how much you enjoyed your recent visit to the Cairndale.
As you have highlighted we have a number of room types in the hotel and prices can vary.
We are only too happy to offer our guests a range of rooms when checking into the hotel (if available ) and can often upgrade our guests at check in.
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Edinburgh, United Kingdom
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 25 November 2012

A good value hotel, still independently owned, in the middle of Dumfries. Prices are always reasonable and they will match any online price if you ask. We've stayed regularly over many years and the staff are always friendly and attentive. They have been gradually refurbishing the rooms for as long as I can remember but still some way to go. The pillows are tissue paper thin, for example, and the public areas have a period charm of the 1980s that really should be brightened up. The restaurant is decent and the buffet breakfast always well stocked.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tartanpenguin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
it is always good to get feedback from regular guests in the hotel and to see them coming back to the hotel every year.
We are constantly striving to make improvements in the hotel ,and like the Forth Road Bridge there's always something to keep us going.
The most recent work undertaken in the hotel has been the refurbishment of 12 rooms in "Burnock" and these rooms are frequently requested by returning guests.
I was sorry to hear your feedback about the pillows in the hotel and I will make a point of looking into this. At present we provide extra pillows in all of our bedrooms and we are always happy to provide extra pillows ,or when guest have a particular preference change pillows accordingly.
Perhaps on your next visit you could contact us to ensure that everything is in place for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holywood,, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 November 2012

I booked the' Cairndale' for my husbands birthday party. From the outset the 'office staff 'could not have been more helpful, with the printing of menu's ect with photo's and pictures of my choice on them , nothing was too much trouble ! As for the meal itself it was supburb with faultless service. Several couples stayed overnight in VERY comfortable well appointed rooms. The breakfast the following morning was everything you could wish for with a wonderful choice to suit all tastes, if anyone came away hungry it wasn't the hotels fault !! I can't wait for an excuse to have yet another party there !! Thanks everyone .

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elz495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
I was delighted to hear how much you enjoyed your visit to the Cairndale for your husband's 70th Birthday party.
It is always appreciated when our guests take the time to write such positive reviews and your feedback is warmly welcomed by everyone concerned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2012

I went to Dumfries for a conference in October & stayed at the Cairndale for three nights.

Dougie at reception made me feel exceptionally welcome and was and extremely helpful throughout my stay.

I've already booked to go back again next year.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Skyman67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
Dear Skyman
Thank you for taking the time to post such an excellent review following your recent visit to the Cairndale for a Conference in October.
I was pleased to hear how welcoming and helpful Dougie was during your stay and I'm sure he'll be particularly pleased to receive such positve feedback.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2012 via mobile

stayed here with my wee girl overnight as husband was working overnight .. was nice enough rooms quite small thou
. the decor of whole hotel needs an upgrade and could do with lick of paint all in all had a nice quiet night .. location is excellent near all shops and really central for pubs and clubs ..think its a little overpriced for standard ..

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fran197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
Thank you for taking the time to post a review following your recent visit to the Cairndale.
As you have highlighted our hotel is ideally located close to the centre of town and with the added benefit of our Leisure facilities on site the Cairndale is perfect for a short break.
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Scotland
Level Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 5 November 2012 via mobile

Stayed for one night on first floor. Room was large, huge bed (great sleep), small bathroom. All a little dated but fine for the money.

Ordered room service and food was very good and service fast. Didn't eat breakfast here.

Spa looked nice (although we didn't try it).

Free wifi in room.

About 5 minutes walk from both the train station and 'main street'.

Good value for the price we paid.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JillyLou123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, 17 December 2012
Thank you for taking the time to post such an excellent review following your recent visit to the Cairndale.
I was particularly pleased to hear that you found the hotel to be of good value , and when it is considered that we offer free use of our leisure facilities, wifi and regular entertainment it's not difficult to see why we have so many returning customers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairndale Hotel & Leisure Club

Property: Cairndale Hotel & Leisure Club
Address: English St., Dumfries DG1 2DF, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Dumfries
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cairndale Hotel & Leisure Club 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Cairndale Hotel And Leisure Club
Cairndale Hotel & Leisure Club Dumfries, Scotland
Cairndale Dumfries Hotel

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