Where do I start ?
Nice welcome. Nice hotel. But like faulty towers !
Reception staff didn't know left from right and directed us into the wrong direction for our room. Then rang us when we finally got there to see if we had found it ok !!'
We were in a group of 20 and hadn't booked an evening meal. So the restaurant staff said they could accommodate. Shown us a lovely menu and we negotiated a whole £2.50 off a special menu. We were told we could chose off either.
To our disappointment. We weren't seated together. And there was only one menu option. !'
Meals were not bought out together. One on our table hadn't received his meal when everyone else had finished. !! Not good.
Half way through our meals, those that had steak were told of a £5 supplement which was clear on the menu. BUT they wanted to know how we was paying for it. !!! 3 times they approached our table while we were eating till eventually we reached into our pockets and handed them the £5's then only to pay the same person the rest of the meal price after our meal
Time waiting at the bar was ridiculous. Only when the reception was clear did the staff man the bar.
I would not recommend this hotel.
Our own party and the rest of the guests made the memorable stay.
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- Also Known As:
- Cairndale Hotel And Leisure Club
- Cairndale Hotel & Leisure Club Dumfries, Scotland
- Cairndale Dumfries Hotel