Last Thursday my wife and I went to the Swan for dinner with friends who recommended the Swan.
We arrived at 7-20pm for our booking which was at 7-30 and were shown to our table; we waited approximately 15 minutes before any staff asked us is we would like a drink or what we would like to eat,even though the restaurant was not particularly busy , in fact I myself had to go to the bar and ask one of the staff if there was any chance that we could get a drink.
The drinks finally arrived and we ordered our food which arrived after 20 minutes; the waitress who brought the food just placed the food on the table along with the cutlery and the napkins but did not even put in place the napkins or the cutlery for each diner.
When my chips arrived with the steak pie ,I advised the waitress that they were luke warm and could she replace them, which she did; when the new chips arrived they seemed to be the original chips that she had taken away and in my opinion had just been put in a deep frier and returned to the table as they were over cooked and on top of this the veg with the Pie was again just luke warm.
My wife ordered sweet chilli chicken and this was so hot that it was not pleasant to eat which is not the way sweet chilli chicken is normally served.
Had we not been with friends who actually frequent the Swan on a regular basis I would have sent the food back and walked out of the restaurant once every one had finished there meals,it took the staff around 20 minutes to clear away the plates and at no time during our meal did any of the staff come to our table and ask how the meal was and even when we were paying the bill did the person in charge ask how our meals and service was.
Having recently moved to Dumfries, we will certainly not be using the Swan again or recommend it to anyone else.
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