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Premier Inn Dumfries Hotel
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Reviews (822)
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Reviewed 1 August 2014

We often use Premier Inns and always find the rooms to be clean,quiet, comfortable and well appointed. Dumfries is no exception. We were on our way to Ardrossan to board the ferry for Arran and after a stressful drive up th M6 in torrential rain it was good to know that our destination would be easy to find and we would be able to eat on site

Room Tip: Rooms on the left [west?] side face a lane rather than a main road
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank ChesterVitalspark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Lauren demonstrated excellent customer service last weekend by going above and beyond helping us with an early check in and a hopeless taxi! Thanks very much.

Clean, good location. Bit expensive - £78 a night room only.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Doodlereviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Whenever we need a quick stop over or a place to stay for 1 or 2 nights, premier inn hasn't let us down yet.

The bedroom was a good size with a really comfy king size bed. I have a 20 month old daughter and we had booked a cot which was already set up for us. Good size tele and lovely clean bathroom.

The staff member on reception on arrival was very friendly and asked if we needed anything just to let her know.

The restaurant on site is Table Table. We never ate there in the evening, but they do lots of offers which looked good. We did however go there for breakfast. It is a little expensive as it's £8.75 per person, however, for what you get it's very good. Considering you would probably pay £6 plus for a breakfast alone elsewhere, it is a good price. Breakfast includes continental options such as muffins, yogurts, toast, cereals, fruits and croissants, full english including bacon, eggs, sausages, mushrooms, beans, hash browns and tomatoes (order as much as you want) and orange, apple or cranberry juice, selection of teas and Costa coffee. You can also buy just the continental breakfast. 2 kids can eat free with every full breakfast ordered.

Would definitely recommend this hotel and if you get a good price (we paid £39 for a night) it can actually be better and nicer than staying in a top end hotel. And you can always guarantee a clean bedroom with a comfy bed!

Room Tip: Family friendly rooms are usually downstairs, however, we always ask for an upstairs room as you won't hear people above you. Ask for a room facing away from main road or car park, you won't hear a thing!!
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank BethF123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We had the most fantastic stay at this hotel. The staff and accomodation were brill. This premier is situated in a great location for visiting surrounding areas. The food was fantastic and all the staff were great

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We stayed here in a family room (parents, 7 year old and 2 year old).

We had been making a long car journey and had stayed in a couple of other Premier Inns earlier in the week which were outstanding and cheaper than this one, so to be honest this one was a little bit of a disappointment.

Its fine, there is nothing actually wrong with it. Its just a bit tired - our room was clean and comfortable, but its at the stage where it could do with being painted and spruced up, and the same for the corridor areas.

If I'd stayed in this one first before the others I would probably have been thinking what great value it was, but actually the others were cheaper and much more modern.

But, there's nothing actually wrong with it, and the lady on the check in desk was lovely.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
Thank JLA34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona H, Manager at Premier Inn Dumfries Hotel, responded to this reviewResponded 24 July 2014

Dear Guest

Thank you for taking the time to review your recent stay at Premier Inn Dumfries.

I am sorry that you found your stay disappointing due to the appearance of the hotel, however you will be pleased to know that a full refurbishment of all areas and an extension of a further 20 bedrooms began this week and is due to be completed by later in the year.

Hopefully on your next visit to Dumfries you'll have the opportunity to stay in our fantastic new rooms, which I am sure you will agree will be much more modern.

I look forward to welcoming you back to Premier Inn Dumfries in the near future.

Lloyd Green
Cluster General Manager - Premier Inn Borders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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