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“Nice hotel and comfortable.”

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Holiday Inn Dumfries
Ranked #3 of 7 Hotels in Dumfries
Certificate of Excellence
Barrow-in-furness, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel and comfortable.”
Reviewed 20 May 2014

I stayed overnight on my way to Ireland. The Hotel and the grounds are beautiful and we found it easy to find. The food is good but not my kind of everyday type of food. I was disappointed that there were no vegetarian options for cooked breakfast and so ended up with the usual tomato, egg, mushrooms and beans. If there was a vegetarian breakfast option this was not made clear. There was also no sweetener in the Hotel. I find this quite inadequate. Luckily I carry some spare with me but you should not really have to do that. The only other option was toast and basic cereal if you were not a meat eater. The room was comfortable but the furniture was lacking maintenance. The knobs on the drawers were all loose and some of the cupboards never closed properly. Although our room was still being cleaned on arrival, I was not concerned by this and the staff were very pleasant and apologetic. You cannot fault the staff on any level. they are all polite, friendly and welcoming. The toiletries were a nice touch and not overpowering with scents. The shower was a tad small and awkward to manoeuvre but once in the shower, it was hot and had a good powerful flow. Overall, a nice comfortable hotel if you like the kind of dining it offers. Just a note ... the pillows are very firm and too small for the beds. It would have been nice to have the option of a softer and larger set of pillows for each person.

Room Tip: Be aware if you have a ground floor room near the parking. Close the curtains before putting the lig...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaisyDuke68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 27 May 2014
Many thanks for taking time to write a review on the hotel.

As the new General Manager, i always welcome feedback from guests on there stay. I have time planned with the Food & Beverage teams to make a number of changes to the food offering we have available during the course of the day to suit all taste.

Hopefully we will have the chance to welcome you back to the hotel over the summer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,046 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
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English first
Level 5 Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 May 2014 via mobile

Recently returned from an overnight stay and all day meeting and found the hotel very pleasant and welcoming. Room was very well decorated and modern with an excellent big bed for a great nights sleep.
Room service was prompt and the creme brûlée is recommended.

However, the best point is the team, warm, friendly and nothing was too much trouble and the meeting ran smoothly with their input.

Thank you to all for my stay and meeting and if I return to the area wouldn't hesitate in booking in.

Stayed May 2014, travelled on business
Helpful?
Thank Dean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 27 May 2014
Many thanks for taking time to write a review on your recent meeting & recent stay at the hotel.

I am delighted to hear great feedback for my wonderful team & they very much appreciate hearing guest had a great experience at the hotel.

We look forward to seeing you again soob
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Leicestershire
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 May 2014

We stayed 2 nights, Sat and Sun. We found the room very well presented and had a very comfortable king size bed. We had an excellent meal at the MPW restaurant with very attentive service, same for breakfast both days.We wouldn't hesitate to stay there again. Special thanks to Emma on Reception for helping my wife with directions to the sweet shop in town!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrikstongue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Many thanks for taking time to write a review on the hotel.

As the new General Manager i am delighted to hear you had wonderful stay at the hotel, Emma was delighted to receive your comments.

Hopefully we will have the opportunity to welcome you back to the hotel over the summer.
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Stockport, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

Had a great time, in what we spent at the hotel. Rooms were fantastic, Breakfasts were plentiful and great choice. Anna was a star and nothing was too much for her, from working all over the hotel. This girl deserves a medal or some recognition she is a credit to the place.

One very small negative was the bar area was not the best to sit and chat due to the size and layout.

Would recommend

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raverboue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Many Thanks for writing a review on the hotel.

I am delighted to here enjoyed your stay at the hotel, and nothing was too much trouble for Anna she is a wonderful member of the team and your comments has been shared with her.

Hopefully we can welcome you back to the hotel again over the summer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lincolnshire
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 15 May 2014

after many uncomfortable nights spent in the dumfries travelodge and premier inn we discovered this fantastic hotel last yr and have stayed a further 2 times since. beautiful rooms and delicious breakfast make an overnight stay with family far more attractive :)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Thank you for writing such a lovely review on the hotel, i have passed on your comments to my team and they are delighted you enjoyed your stay,

We look forward to seeing you back at the hotel next time you are in Dumfries
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Co.Clare
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 May 2014

We stayed in this hotel for business purposes in January 2014. The hotel is modern and comfortable but service is extremely poor. The WiFi is terrible, the receptionist tried to give us directions to the town centre and could not even locate the hotel on the tourist map (which she provided) and then gave us incorrect directions. When I returned to my room after a day of meetings housekeeping staff were cleaning the room.....at 5.45 in the evening!!
We had dinner in the Marco Pierre White restaurant on site. DO NOT EAT HERE. The staff were appalling. The girl who served us clearly did not want to be there, two different menus were given to people at our table which caused confusion when ordered and no apologies were made. This could be forgiven if the food was good but we would have had a better meal if we went for some cheap & cheerful pub grub in town.
The hotel and restaurant are lovely in terms of decor and surroundings but both need better management.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CB_Co_Clare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Many Thanks for taking to write a review on the hotel.

As the new General Manager of the hotel, i am disappointed that you didn't enjoy your stay at the hotel, you can rest assured that your comments will be passed onto all the relevant teams. We aim to exceed guest expectations at every opportunity and i will be making changes & spending time with the teams to ensure we delivery this.

I do hope i have the opportunity to welcome you back to the hotel, enabling you to experience the changes we have made.
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Level 4 Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 May 2014

Decided to stay in Dumfries just to eat at MPW restaurant. It was dismal. Hotel was tired. Understaffed - reception stripped a bed in an empty room to provide the linen for our children's fold out couch.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dabdoak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
any thanks for taking time to a write a review on your recent visit to the hotel

I am disappointed that you didn't enjoy your recent visit due to the level of service you received. As the recently appointed new General Manager of the hotel, i can assure all your comments will be passed on to my restaurant team to be review. I will be spending a considerable amount of time with them to ensure our service levels meet the quality of food and we exceed quest expectations at every turn.

I do hope you will consider visiting the recent again over the summer months to experience the changes & improvements we have made.
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Additional Information about Holiday Inn Dumfries

Property: Holiday Inn Dumfries
Address: Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Dumfries
#5 Romantic Hotel in Dumfries
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Dumfries 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Dumfries Aston
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland

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