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“The best dinner I've had for a long time”

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Holiday Inn Dumfries
Ranked #3 of 7 Hotels in Dumfries
Certificate of Excellence
Castle Douglas, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best dinner I've had for a long time”
Reviewed 25 May 2014

I took my family for Sunday lunch today to the Aston it was clean and very good quality hotel the staff were friendly and the dinner was superb we really enjoyed our day I will be back and would recommend it to anybody

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank richard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 27 May 2014
Many thanks for taking time to write a review on your recent lunch at the hotel.

As the new General Manager, i am delighted to here that member of the local community especially you & your family enjoyed the wonderful Sunday lunch at the hotel.

We look forward to seeing you again soon
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1,028 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
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English first
Salisbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

My wife and I had the pleasure of staying at the Aston in Dumfries recently and were very impressed.

As a disabled person I constantly face inadequate accessibility which makes me and other disabled people feel worthless. Not so at the Aston in Dumfries. I have rarely, if at all, have experienced such excellent accessibility in all areas.

The crowning glory, and there is a lot of glory to crown, is the dining room staff. The food is ecellent and the service is provided by such cheery, enthusiastically helpful professionals so that the stay is elevated to a wonderfully happy experience.

Room Tip: Simply advise the staff of any special requirements and your room will be selected perfectly.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 27 May 2014
Many thanks for taking time to write a review on the hotel & the wonderful letter i received today at the hotel.

As the new General Manager at the hotel, i am always delighted to here guest have enjoyed there stay at the hotel & experienced the wonderful restaurant we have at the hotel.

Hopefully we will see you again at the hotel very soon
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Barrow-in-furness, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2014

I stayed overnight on my way to Ireland. The Hotel and the grounds are beautiful and we found it easy to find. The food is good but not my kind of everyday type of food. I was disappointed that there were no vegetarian options for cooked breakfast and so ended up with the usual tomato, egg, mushrooms and beans. If there was a vegetarian breakfast option this was not made clear. There was also no sweetener in the Hotel. I find this quite inadequate. Luckily I carry some spare with me but you should not really have to do that. The only other option was toast and basic cereal if you were not a meat eater. The room was comfortable but the furniture was lacking maintenance. The knobs on the drawers were all loose and some of the cupboards never closed properly. Although our room was still being cleaned on arrival, I was not concerned by this and the staff were very pleasant and apologetic. You cannot fault the staff on any level. they are all polite, friendly and welcoming. The toiletries were a nice touch and not overpowering with scents. The shower was a tad small and awkward to manoeuvre but once in the shower, it was hot and had a good powerful flow. Overall, a nice comfortable hotel if you like the kind of dining it offers. Just a note ... the pillows are very firm and too small for the beds. It would have been nice to have the option of a softer and larger set of pillows for each person.

Room Tip: Be aware if you have a ground floor room near the parking. Close the curtains before putting the lig...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaisyDuke68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 27 May 2014
Many thanks for taking time to write a review on the hotel.

As the new General Manager, i always welcome feedback from guests on there stay. I have time planned with the Food & Beverage teams to make a number of changes to the food offering we have available during the course of the day to suit all taste.

Hopefully we will have the chance to welcome you back to the hotel over the summer
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Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 May 2014 via mobile

Recently returned from an overnight stay and all day meeting and found the hotel very pleasant and welcoming. Room was very well decorated and modern with an excellent big bed for a great nights sleep.
Room service was prompt and the creme brûlée is recommended.

However, the best point is the team, warm, friendly and nothing was too much trouble and the meeting ran smoothly with their input.

Thank you to all for my stay and meeting and if I return to the area wouldn't hesitate in booking in.

Stayed May 2014, travelled on business
Helpful?
Thank Dean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 27 May 2014
Many thanks for taking time to write a review on your recent meeting & recent stay at the hotel.

I am delighted to hear great feedback for my wonderful team & they very much appreciate hearing guest had a great experience at the hotel.

We look forward to seeing you again soob
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Leicestershire
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 May 2014

We stayed 2 nights, Sat and Sun. We found the room very well presented and had a very comfortable king size bed. We had an excellent meal at the MPW restaurant with very attentive service, same for breakfast both days.We wouldn't hesitate to stay there again. Special thanks to Emma on Reception for helping my wife with directions to the sweet shop in town!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrikstongue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Many thanks for taking time to write a review on the hotel.

As the new General Manager i am delighted to hear you had wonderful stay at the hotel, Emma was delighted to receive your comments.

Hopefully we will have the opportunity to welcome you back to the hotel over the summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

Had a great time, in what we spent at the hotel. Rooms were fantastic, Breakfasts were plentiful and great choice. Anna was a star and nothing was too much for her, from working all over the hotel. This girl deserves a medal or some recognition she is a credit to the place.

One very small negative was the bar area was not the best to sit and chat due to the size and layout.

Would recommend

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank Raverboue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Many Thanks for writing a review on the hotel.

I am delighted to here enjoyed your stay at the hotel, and nothing was too much trouble for Anna she is a wonderful member of the team and your comments has been shared with her.

Hopefully we can welcome you back to the hotel again over the summer
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lincolnshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 15 May 2014

after many uncomfortable nights spent in the dumfries travelodge and premier inn we discovered this fantastic hotel last yr and have stayed a further 2 times since. beautiful rooms and delicious breakfast make an overnight stay with family far more attractive :)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel D, General Manager at Holiday Inn Dumfries, responded to this review, 17 May 2014
Thank you for writing such a lovely review on the hotel, i have passed on your comments to my team and they are delighted you enjoyed your stay,

We look forward to seeing you back at the hotel next time you are in Dumfries
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Dumfries

Property: Holiday Inn Dumfries
Address: Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Dumfries
#5 Romantic Hotel in Dumfries
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Dumfries 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Dumfries Aston
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland

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