We stayed at the Holiday Inn, formerly the Aston Hotel for a weekend in June and we're very disappointed. The hotel was clean and the room was quite nice, although uncomfortably hot, but the main issue is that the staff are wholly incompetent.
We booked online and even though our reservation clearly stated we had already paid, our card was then charged again when we checked out. We noticed this on our bank statement and contacted the hotel, expecting them to quickly resolve their error, but they have failed to do so.
After a month, 6 calls and 3 emails I'm starting to think that the manager, who all the staff claim is dealing with this issue, doesn't actually exist!
The Aston still have my money, and with customer service as bad as I have ever received, it means we have paid an extortionate price to be treated appallingly.
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- Also Known As:
- Dumfries Aston
- Aston Hotel Dumfries
- Holiday Inn Dumfries Scotland