The service of the bar staff was excellent, we honestly could not fault it, however...
Upon arrival, 1pm, we were advised check in wasn't until 2, which was fine, we were early and had some lunch. However at 2pm we were advised the room woud be 5-10 minutes. It wasn't until 4.45pm (3 hours and 45 minutes late) we finally got the room key. It wouldn't have been so bad but we had travelled all day and they kept lying by saying the room would only be 5 minutes.
The bed was dirty and unchanged when we arrived, there was black hairs and dirty marks on the linnen. The toilet was constantly broken. The room was above the kitchen so constantly noisey and extremely hot with no fans. The drinks were over priced. We had food posining from dinner. The shower scalded me.
The attitude of the manager was disgraceful when we checked out - saying we had nothing to complain about. DO NOT STAY HERE!!! VILE PLACE & HORRID MANAGEMENT!
- Official Description (provided by the hotel):
- A beautiful Georgian House standing in its own landscaped gardens in the centre of Mabie Forest yet only 3 miles from Dumfries. A family-run hotel providing friendly, personal service with flexibility to meet your personal requirements. ... more less
- Also Known As:
- Mabie House Hotel Dumfries, Scotland