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“Ruined by refit ” 4 of 5 bubbles
Review of Aston Hotel - CLOSED

Aston Hotel
Price range: US$31 - US$41
Cuisines: British, Scottish, European
More restaurant details
Restaurant details
Good for: Groups
Dining options: Dinner, Brunch, Breakfast, Lunch, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
cumbria
Level Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Ruined by refit ”
4 of 5 bubbles Reviewed 13 June 2014 via mobile

What have IHG done to this lovely hotel!

If you have stayed here before you will be familiar with the previous layout, where HOTEL guests (rather than restaurant guests) were welcomed through the traditional grand entrance to an open and friendly reception area befitting of the hotel's architecture and grounds. My husband and I (and often my daughter, studying at the Glasgow university campus which shares The Creighton grounds) would often sit with the papers in the entrance lounge, (by the open fire or in a picture window) with coffee or drinks or a light snack. There USED to be a very stately atmosphere to the hotel. This has ALL been destroyed to make way for a PRETENTIOUS Marco Pierre White restaurant.

Pretentious in several regards

1. It now dominates the ground floor, where guests used to have the aforementioned lounge. So instead of coffee and the papers in the afternoon you can walk past empty tables and a picture of his big head.

2. The grand entrance is no longer guest check in !!!! How ridiculous. This now belongs to the restaurant.

3. It boasts a menu including Foie Gras. Staff are obliged to inform you that this is not available as soon as you sit down. It is never stocked due to it's perceived unpopularity, despite the fact that the Foie Gras is often what attracts the guest to the menu in the first place.

The food has always been top notch at the Aston so I'm sure standards will be just as good under the MPW banner, however it takes up a disproportionate amount of space and the hotel guest has lost out on what was always a more welcoming, relaxed experience.

CHECK - IN

My husband is disabled so we would often use the side entrance from the disabled car park spaces to access rooms more directly. On checking in I walked past the new desk there twice, because, compared to the grandeur of the main entrance this looks like a staff entrance and is no more welcoming to a guest than you would expect a staff entrance to be. I honestly thought that the desk was for personnel booking on/off , picking up wages etc.

Whilst a guest at the hotel, if you don't want to sit in the bar, the only other seated area is in the corridor facing the ladies/gents toilets. Poorly thought out and rather distasteful if you're a female guest travelling alone who would like a coffee and a newspaper without sitting in the bar. Either way you could feel more vulnerable than you would have done with the old layout.

On a positive note I can thoroughly recommend the bar menu. The food was excellent. Restaurant standard and the service was outstanding. Special mention to Dyonne, nothing was too much trouble for a fellow that is clearly a people person and takes a genuine personal interest in making your experience in the bar second to none :)

Ian, Annie and lovely blonde lady/supervisor (I am sorry I have forgotten the lady's name) all worked very hard on a busy night to deliver impeccable service to hotel and restaurant guests. Can only compare it to a swan, gliding gracefully along a lake with a powerhouse of energy and team work below the surface making everything appear effortless. Xx :)

The rooms are wonderful, the grounds are stunning, the hotel staff are a great team, for which nothing is too much trouble and friendliness and professionalism is guaranteed.

I just wish the hotel entrance/check in and lounge were back where they should be!!!!

Thank you everyone for working so hard to try and make our stay 5*.

Helpful?
Thank tartandoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

51 reviews from our community

Visitor rating
    16
    13
    12
    5
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Co.Clare
Level Contributor
19 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Embarrassingly Bad”
2 of 5 bubbles Reviewed 13 May 2014

We were staying in this hotel for business meetings and a group of about 10 of us went to dinner in the Marco Pierre White restaurant there. It was awful. The waitress clearly did not want to be there. She was unhelpful and disinterested. She handed out two different menus to the guests at the table which made a mess of the entire ordering process (wine had been ordered to match items on a menu which we were then told was not even the right menu for the night). She made no attempt to give even the most basic apologies. Service was then slow and the food very disappointing when it arrived. Given that there were only 4 other customers in the restaurant that night there was no excuse for poor service. We spent much of the night making apologies to our guests for the poor service they were enduring.
This place is just terrible, eat somewhere else.

  • Visited January 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
5 Thank CB_Co_Clare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
141 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
“An excellent restaurant in a lovely hotel”
5 of 5 bubbles Reviewed 6 May 2014

We have enjoyed staying at the Aston a few times but visited Wheelers restaurant for the first time. Dinner was part of the offer package we had booked at the hotel so it was exceptional value. Service was prompt, attentive and friendly. The restaurant is smart but not fussy. Nice linen tablecloths and napkins. The menu was surprisingly unfussy and tempting - it was a Sunday evening so you could have roast beef + yorkshire pudding etc. It was dinner for 2 and we were offered a variey of lovely flavoured little warm rolls before the starter. We had potted duck with chutney and the chicken salad - both really lovely and nicely presented. Then we had the fish and chips (light and delicious!) and chicken supreme on bubble and squeak with mushroom sauce - moist and tasty. The 2 courses were sufficient but was tempted by the rice pudding! We sat in the bar after - nice and quiet. It was a lovely relaxing evening.

  • Visited May 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank King02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottish Borders
Level Contributor
36 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great setting”
4 of 5 bubbles Reviewed 3 May 2014 via mobile

Stayed here for a few nights when the World Senior Curling Championship was on. The hotel was busy and a friend who had booked separately was moved due to over booking. The reception staff were friendly, welcoming and knowledgeable. The room was clean and fairly average but the bathroom was modern and the shower was excellent. Breakfast was a buffet and choices were adequate although a bit basic compared to other places I have been to. It has a self service toast machine which I really hate. They usually create queues and while you wait for your toast the rest of breakfast gets cold. The staff didn't explain the setup on our first day at breakfast and took a while to take tea and coffee order. They didn't clear the table either of cereal plates when these were finished with but overall it was ok, but could have been slicker. Second day tea and coffee were from flasks and third day back to taking orders at the table. A bit weird. Small things though and nothing to worry about. They may just have been struggling to manage because it was busy. The hotel is a little out of town but the setting is great and a walk round the grounds on a nice day is worth a half hour if you have time. We got a good deal so value for money was great. Lunch snacks were the only meal we had except breakfast and they wete nice but over priced a bit. I definitely would be happy to return and all in all not much was wrong and certainly could be fixed easily.

Helpful?
Thank Poljes1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dumfries, United Kingdom
Level Contributor
66 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“High class venue in a terrific setting”
5 of 5 bubbles Reviewed 25 April 2014

Luxurious hotel with great restaurant. t is close to the beautiful Crichton church, making it a great wedding venue. Good to pop in for coffee or book a celebration meal

Visited April 2014
Helpful?
1 Thank Nick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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