What have IHG done to this lovely hotel!
If you have stayed here before you will be familiar with the previous layout, where HOTEL guests (rather than restaurant guests) were welcomed through the traditional grand entrance to an open and friendly reception area befitting of the hotel's architecture and grounds. My husband and I (and often my daughter, studying at the Glasgow university campus which shares The Creighton grounds) would often sit with the papers in the entrance lounge, (by the open fire or in a picture window) with coffee or drinks or a light snack. There USED to be a very stately atmosphere to the hotel. This has ALL been destroyed to make way for a PRETENTIOUS Marco Pierre White restaurant.
Pretentious in several regards
1. It now dominates the ground floor, where guests used to have the aforementioned lounge. So instead of coffee and the papers in the afternoon you can walk past empty tables and a picture of his big head.
2. The grand entrance is no longer guest check in !!!! How ridiculous. This now belongs to the restaurant.
3. It boasts a menu including Foie Gras. Staff are obliged to inform you that this is not available as soon as you sit down. It is never stocked due to it's perceived unpopularity, despite the fact that the Foie Gras is often what attracts the guest to the menu in the first place.
The food has always been top notch at the Aston so I'm sure standards will be just as good under the MPW banner, however it takes up a disproportionate amount of space and the hotel guest has lost out on what was always a more welcoming, relaxed experience.
CHECK - IN
My husband is disabled so we would often use the side entrance from the disabled car park spaces to access rooms more directly. On checking in I walked past the new desk there twice, because, compared to the grandeur of the main entrance this looks like a staff entrance and is no more welcoming to a guest than you would expect a staff entrance to be. I honestly thought that the desk was for personnel booking on/off , picking up wages etc.
Whilst a guest at the hotel, if you don't want to sit in the bar, the only other seated area is in the corridor facing the ladies/gents toilets. Poorly thought out and rather distasteful if you're a female guest travelling alone who would like a coffee and a newspaper without sitting in the bar. Either way you could feel more vulnerable than you would have done with the old layout.
On a positive note I can thoroughly recommend the bar menu. The food was excellent. Restaurant standard and the service was outstanding. Special mention to Dyonne, nothing was too much trouble for a fellow that is clearly a people person and takes a genuine personal interest in making your experience in the bar second to none :)
Ian, Annie and lovely blonde lady/supervisor (I am sorry I have forgotten the lady's name) all worked very hard on a busy night to deliver impeccable service to hotel and restaurant guests. Can only compare it to a swan, gliding gracefully along a lake with a powerhouse of energy and team work below the surface making everything appear effortless. Xx :)
The rooms are wonderful, the grounds are stunning, the hotel staff are a great team, for which nothing is too much trouble and friendliness and professionalism is guaranteed.
I just wish the hotel entrance/check in and lounge were back where they should be!!!!
Thank you everyone for working so hard to try and make our stay 5*.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.