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“Great stay!!!”
Review of Hazeldene Hotel

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Hazeldene Hotel
Ranked #1 of 9 Gretna Green B&B and Inns
Certificate of Excellence
Manchester England
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great stay!!!”
Reviewed 28 July 2013 via mobile

We have just got back from a great weekend in Gretna, please don't believe any of the bad reviews about this hotel, form your own opinions and give it a chance, the place does need a bit of a makover but on the whole is really good, it makes a nice change from the faceless premier inn type hotels because the place is full of character. Amanda is brilliant, she really made us feel welcome and nothing was to much trouble, even to the point of picking us up from another hotel where the wedding was that we attended because we were stuggling to get a taxi! Thank you so much for making our weekend so special To Amanda and all the staff at the Hazeldene, we would definatly reccomend this hotel and stay again if we were in the area. Try and avoid the Smith's hotel down the road, the drinks prices are off the clock £ 7.60 for a pint of Carlsberg and a bottle of strongbow!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paulmac11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Glasgow, Scotland, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2013

Visited here on Tuesday whilst we were in the area to book our wedding!we wanted to see what accommodation and reception they could offer and stay for lunch whilst there!! Well we waited at the bar to enquire for 10 mins before we were even acknowledged even then it was a girl saying "somebody wil be with you soon" we hung around for a few more minutes without interaction so we just left!!! To be honest the place looked grubby anyway

  • Stayed June 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Charlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gretna
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2013

We thoroughly enjoyed our stay at the hotel. The staff were all fantastic and made the stay even more memorable. The chef at the hotel should be awarded a michelian star as the food was excellent, thank you.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2013

Whatever has happened to this place needs to be sorted ASAP... Otherwise it's going to find itself going under (not that it should be a bad thing).

The sign outside says "Award Winning Food"... Never has a sign been so misleading! Unless the award is some sort of booby prize.

We went in for some evening food, something good but not too expensive. We waiting at the bar for what felt like an age to ask for a menu and buy some drinks. The two bar staff were messing around with a CD but were very aware of our presence. We ordered food... Eventually. Some time in the future it arrived.

My "Golden Scampie" was not 'golden' it was brown and burnt and hard and horrible. It was advertised as coming with "Fries and our homemade Tartar Sauce" and I saw no evidence of either... It had oven chips and no sign of the sauce I was promised.

I really don't want to waste more of my time moaning about this place, just awful service throughout. The staff didn't know how to operate the AC and it got to about 30degrees in there. They didnt care about customer sevice or being pleasant. The food was awful and misleading... Just awful.

As a side note, the grammar on the menu was terrible and the table was too small. I'd rather eat wild flowers, naked in a garden of nettles than go back.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2013

We held our wedding reception here in December 2012. We married at the old blacksmiths workshop, gretna green, we had 18 guests who stayed at the hotel with us for 2 nights. The staff were extremely friendly and couldn't do enough to help. We arrived the night before our wedding and had a beautiful meal served at a time we wished. I took all my wedding reception decorations which i had bought and the staff listened to the way i wanted my tables set out for my reception and set out our tables beautifully, i was so thrilled when we got back from our ceremony, they announced us as man and wife into the room and when we walked into the room and saw how they had set out our tables and decorations We knew we had made the right choice of hotel. Our wedding meal was delicious, first class and every one of our guests was very impressed and completely enjoyed their 3 course meal. The staff went out of their way to make our day special and enjoyable, even making sure we had our choice of music for our first dance. The hotel was clean and comfortable, we had the honeymoon suite and our gusts took the rest of the hotel rooms. All of our guests commented on how helpful and friendly the staff were, and how clean and comfy the rooms were and said the food was gorgeous and the servings huge. My husband and i stayed at this hotel for 5 nights in all and have booked to stay here for our 1st anniversary. We made new friends when we stayed here and we both look forward to our next visit.

Room Tip: Honeymoon suite is so romantic for couples, our family and friends said any of the rooms were clean...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2013

We hosted our reception at the Hazeldene after getting married at the Blacksmiths Arms. Not only was it a perfect location but the staff could not have done more for us.
We were offered our own private function room, which was decorated to perfection. Staff were friendly and accommodating. On the day they were extremely professional too and nothing was too much hassle for them. The food was exceptional, even my father who had very specific tastes enjoyed it!
A number of the wedding guests stayed here too and all complimented the rooms given, the service received and the breakfast too. All in all, brilliant!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackburn, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 November 2012

Stayed here for two nights as it was close to where my Friends where getting married (The Smiths) Very friendly staff and for £55 per night per room cannot complain at all. Breakfast was good and I would recommend this place if you are looking to stay somewhere in Gretna on a budget.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chinswinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hazeldene Hotel

Property: Hazeldene Hotel
Address: Main Street, Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #1 of 9 B&Bs / Inns in Gretna Green
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hazeldene Hotel 3*
Number of rooms: 11
Official Description (provided by the hotel):
A family run 11 bedroom hotel in the UK's Wedding Capital; Gretna Green. We have recently undertaken a £250,000 refurbishment of the hotel; now boasting a 60 seat restaurant and a 40 seat covered decking area adjacent to the restaurant, with a door access inbetween. So therefore this area can accommodate up to 100 diners. ... more   less 
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Also Known As:
Hazeldene Hotel Gretna Green, Scotland

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