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“Food ok but service very poor”
Review of Hazeldene Hotel

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Hazeldene Hotel
Ranked #1 of 9 Gretna Green B&B and Inns
Certificate of Excellence
Reviewed 22 July 2014

We stopped here on our way home from a week in Ayrshire. There were six of us and we wanted a meal. We were shown to a table but then had to go and ask for menus some time later. Eventually our order was taken. It took about an hour before we got our meal which was nice enough but nothing special. We asked for the dessert menu but again they forgot to bring it and after another 20 min wait we had to go and ask. The desserts took a further 35-45 mins to arrive. There was only one other table being served food at this time so it wasn't as if they were really busy - would hate to order a meal if they were. We would go back again and give them a second chance as the food was ok but would need to have plenty of spare time!

Stayed: July 2014, travelled with friends
Thank Alison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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331 - 337 of 411 reviews

Reviewed 17 July 2014

As mentioned by others, this establishment is under new management and they are working very hard to improve things as fast as they can. Although the rooms are basic, they are clean and it's a very friendly place to stay. The food is good and there's also a large range of beers and whiskey's. Moreover, It's good value for money and I will certainly stay again if the opportunity arises.

Stayed: July 2014, travelled on business
1  Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Was attending a wedding and stayed in hazeldene,room was lovelly choccys on bed,good tea coffe facilities,staff very nice,in a gawjuss place,breakfast could of been a bit better,mushrooms tomatoes etc not everyone likes haggis or black pudding so should of been alternative,but on the whole a good stay x lack of wifi was annoying to

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank burnsy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Ate at this hotel several days running in June 2014 while in Gretna for our wedding.

We found the food to be excellent, and I would recommend the steak pie it was so nice, I had it twice.

I believe the hotel has new owners and they are trying really hard to improve the place

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Came down and got married over the weekend and stayed at the smiths which may I add was exceptional but tiny tad pricey. My friend stayed in the hazeldene and we went over too meet them, what can I say great meal and exceptional bar staff, ended up goin back there and had a great laugh and can't recommend the place enuff

  • Stayed: July 2014, travelled as a couple
    • Cleanliness
    • Service
Thank eddie340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

A group of us came here for a social meet for dinner.
The Hazeldene obviously has had money spent being revamped since the last time i visited many years ago. Inside looks good and has a nice feel.
On first appearance the staff appeared friendly and helpful, however after we ordered food and came to pay we got the feeling that the staff couldn't be bothered and we could over hear them talking and complaining about our group, which i thought was most un-professional.
The food was good but not amazing but it seems good value. I would have felt happy to return if i hadn't over heard the staff, i don't think i will return at least until the staff learn a few manners.

  • Stayed: May 2014, travelled with friends
    • Location
    • Service
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Stayed here as my brother got married in gretna green, all the family stayed here, staff was very welcoming, very kind and helpfull, room was great value for money just what you need and expect, i enjoyed the food it was all home made, breakfast was nice. All of us were made to feel involved during the quiz. Great laugh. The landlord kieran couldn't do enough for us all. All staff were friendly and worked hard. Will go back again

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jordan121189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hazeldene Hotel

Address: Main Street, Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #1 of 9 B&Bs / Inns in Gretna Green
Price Range: £48 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hazeldene Hotel 3*
Number of rooms: 11
Official Description (provided by the hotel):
A family run 11 bedroom hotel in the UK's Wedding Capital; Gretna Green. We have recently undertaken a £250,000 refurbishment of the hotel; now boasting a 60 seat restaurant and a 40 seat covered decking area adjacent to the restaurant, with a door access inbetween. So therefore this area can accommodate up to 100 diners. ... more   less 
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Also Known As:
Hazeldene Hotel Gretna Green, Scotland

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