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“Friendly staff ”

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Days Inn Gretna Green M74
Ranked #3 of 4 Hotels in Gretna Green
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly staff ”
Reviewed 17 November 2013 via mobile

Stayed over night 1st November on the way to the Highlands. Staff were friendly and helpful. Had a continental breakfast quite nice and spot on time. Would go again and recommend to anyone. Great stay.

Stayed November 2013, travelled as a couple
Helpful?
Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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Shipley
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2013

very happy with the service upon arrival and on leaving the hotel. The rooms were clean and well presented and the bathroom was clean and all the linen was clean and in good condition. A good breakfast was available and was made good use of by both of us. In my view this was one of the better motorway services hotels.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, England, United Kingdom
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 November 2013

After discovering at 15.30 on the Friday that our holiday started on Saturday and not the Sunday as said in our confirmation we set for Glasgow at 7pm. After asking at several Inns, that didn't have any rooms we finally stopped at Days Inn, Gretna Green at 1.30 in the morning feeling exhausted and fed up! To our relief they did have a room and despite the hour the staff were friendly and helpful. Our room was a good size, clean and comfortable and we slept well. We didn't take advantage of the breakfast as this was being cooked by our friend in Glasgow.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dufftown
Level Contributor
6 reviews
6 hotel reviews
Reviewed 26 October 2013

Ideal overnight stopping point for long trip north. Room clean and comfortable. Very little road noise from the motorway & quiet location on the services site. Didn't give five stars because the usual "Wyndhams Reward" of free water & snack wasn't offered on this occasion. Not a big issue but noticeable by it's absence. There was also a "knack" to turning the shower off - took a few attempts to work out the precise movement needed!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Days Inn

Helpful?
Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 October 2013 via mobile

Stayed at the Days Inn over the weekend to attend a wedding in Gretna. When booking we mentioned a 12 o'clock arrival, when we did arrive at 12 o'clock we were told that no rooms were ready. We thought this was acceptable as it was 2 hours before check in but we would have appreciated being told at booking. As we went to leave the receptionist told us for £20 she could check us in early! What a shock ! After paying the £20 we walked to our room passing no less than 5 rooms with the doors open ready for check in! Come on staff just tell us the truth!
I returned after the ceremony to bring back the car and asked the receptionist if she could book me a taxi, after a very confused look she rudely just shoved a card at me and told me to ring myself, after walking 100m down the road due to the reception I did manage to arrange this.
The room itself was fine, clean and as expected from a chain such as this but the staff, the rudest I think I have ever met!
My advice, pay a few pounds more and stay in the village.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank MrandMrsB_Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysInnPeterborough, Manager at Days Inn Gretna Green M74, responded to this review, 22 November 2013
Thank you for taking the time to review your recent stay at Gretna Green Days Inn, I welcome every feedback, and believe it is the best way to improve our business.

I was disappointed to read about how you felt regarding our customer service, we normally have fantastic comments about our staff and I am sorry if on this occasion we did not tick all the boxes. I hope you will give us another chance next time you are coming to Gretna.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gretna Green hotels

Crewkerne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2013

Having a hotel straight off the motorway has been very convenient for us. Very friendly staff and the best advantage was we turned up late and there was someone there to check us in (24hrs service is the go). Our room was clean and comfortable, the staff where also very friendly at eat-in which was 24hrs service availability. The only thing we would of liked was a shop at the services or days inn that sold wine or beer. But overall was very good.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rock Island, Illinois
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 October 2013

We found that the "Autumn Promotion" made us possible for us to stay two nights for slightly more than one night. Perfect location for seeing Dumfries and exploring Hadrian's Wall. The room was what we expected--clean and comfortable, much like the Days Inn rooms in the States. The 24 hour services offered everything we needed or wanted. When back in the UK, we'll definitely stay at the Days Inns again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RuthCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Days Inn Gretna Green M74

Property: Days Inn Gretna Green M74
Address: Junction 21/22, A74M Northbound | Welcome Break Services, Gretna Green DG16 5HQ, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Gretna Green
Price Range (Based on Average Rates): £
Hotel Class:3 star — Days Inn Gretna Green M74 3*
Number of rooms: 64
Official Description (provided by the hotel):
Days Inn Gretna Green is close to the M74 and M6 motorways, and within easy reach of Carlisle. It has free Wi-Fi and free parking. Newcastle-upon-Tyne and County Durham are about 1 hour from the hotel. The famous wedding village of Gretna Green is close by. Tasteful en suite rooms and personal service make this convenient hotel an ideal place to break your journey. Each bedroom has a TV (with Freeview channels), a free hot drinks tray and newspaper, a hairdryer and a trouser press. All rooms have broadband Wi-Fi at an additional cost. Pets are permitted in the hotel. Please inform the hotel when you make your booking. ... more   less 
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Also Known As:
Days Inn Gretna Green m74 Hotel Gretna Green
Gretna Green Days Inn
Days Inn Gretna Green M74 Scotland

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