Gretna Green is without doubt the wedding mecca destination it's famous for make no mistake. Why people want to get married beside one of the noisiest and busiest motorways I've ever seen I don't know. More importantly Smiths is predominantly a wedding hotel not a business one. If you do use it for business beware because it can be a very mixed bag. I've stayed there now a few times for work and it can be virtually taken over by emotional wedding parties full of brimming party spirit, over tired children running amok (who can keep you awake) and acres of white meringue dresses. When this happens the business traveller pales into insignificance. When the hotel is busy the wi fi collapses totally, a frustrating nightmare for working in the evening and the restaurant will simply say they are full, eat in the bar or not at all. The bedrooms vary enormously. Don't stay in a room at the back of the hotel or you will be so close to the motorway you can see the number plates. Insist on the front or better still the very comfortable and quiet newly built cottages across the road, thought they are extremely pricey indeed. The rooms at the front of the hotel with balconies are the best. The good news is the beds are comfortable and the towels very fluffy but the restaurant menu tries far too hard and is too fussy but is no doubt called for for weddings. The service is poor (we used the private dining room for a business dinner and had to pour our own wine and wait ages for plates to be cleared). Breakfast offers a good choice though not serving 'real' orange juice in my book is a complete crime, as it not giving away bottles of water in rooms.
All in all it could be improved easily with some attention to detail and better customer service for the business traveller or else perhaps it should just completely concentrate on the wedding trade instead.
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- Also Known As:
- Classic Hotel Gretna Green
- Gretna Green Classic Hotel
- Smiths At Gretna Green Hotel Scotland