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“Pleasantly surprised”

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Smiths at Gretna Green Hotel
Ranked #1 of 4 Hotels in Gretna Green
Certificate of Excellence
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasantly surprised”
Reviewed 1 April 2014

Thought Smiths was first class - lots of attention to detail, friendly and helpful staff, large room, clean, tastefully decorated bedroom which was lovely and warm for our arrival. Food ordered for room service delicious, stayed hot, good red wine reasonably priced and lovely glasses. Breakfast buffet well laid out and very tasty. Very reasonably priced - Premier Inn (Ormskirk) rate was the same the following night and not a patch on the standard of this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank GIScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 9 April 2014
GIScott, thank you for the lovely feedback, I genuinely appreciate it and I wish you a speedy return. Do pop your head into my office to say hello next time your about.. Best regards Darren
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1,421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (302)
Date | Rating
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English first
Cumbria, United Kingdom
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 March 2014 via mobile

Arrived Thursday night to find out the hotel was next to the motorway, this didn't matter, once we got into our room you don't hear a thing! The room was large, comfy and the fire was a nice touch! We ate in the bar with a couple of cocktails all was excellent and the staff were always on hand to check everything was OK. Great sleep and the breakfast was great! Overall excellent, a bargain and we will definitely be staying again!

Stayed March 2014, travelled as a couple
Helpful?
Thank Kendaljim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 4 April 2014
Great review KendalJim, thanks for taking the time to write it up. Your'e not too far away from us South down the m6 so now you've found us, we'd be delighted to see you again. regards Darren
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Level 5 Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 March 2014 via mobile

We have just arrived back from our 3rd anniversary we stayed in the thistle suite which is fantastic we stayed there last year as well the staff are amazing the food is the best we have eaten, the breakfast is plentiful too only one small thing was our room wasn't cleaned over our 2 day stay and they didn't collect our breakfast order but the young lady was very apologetic and the food was piping hot we will be coming again next year might try the ash or rose suite next time.

Stayed March 2014, travelled as a couple
Helpful?
Thank Willgina03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 4 April 2014
Thank you will&gina, great to have had you back again for your 3rd anniversary and I look forward to many more visits as the years go by. all the best Darren
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 March 2014

Love everything about this hotel. The rooms are very modern and spacious. The food is superb and the bar in the evening has a lovely relaxed atmosphere. A huge step above most hotels and excellent value for money.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 21 March 2014
Great straight forward review Simon, thank you so much. It is very rewarding to hear such comments and your time in writing up the post is greatly appreciated. All the best Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontefract, United Kingdom
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 March 2014

fantastic wedding weekend ! we stayed friday to sunday and had the Ash Suite, arriving to lit candles, low music, champagne, chocolates, fluffy robes and slippers ..... it was a beautiful start to our weekend. all of our guests were staying at Smiths, and every one of their rooms were beautiful too. Our wedding planner, Michelle, is the epitome of professional efficiency, nothing has been too much trouble for her. everything went perfectly, most of the staff were incredibly welcoming, a special mention needs to be made to Andrew, who served us all weekend, making incredible cocktails for our party and even taking the time to say goodbye to us all at the end of his shift .... very nice touch. the food we were served throughout the weekend (evening meal friday, breakfast 2 days, reception, evening snack reception) was exceptional, and a huge thank you to the catering staff on the day of my wedding who facilitated a last minute (literally) change to our menus with no fuss whatsoever, i really appreciated this .... and thank you sincerely. all in all ....... i cant wait to return.

Room Tip: all rooms are good ....... if you want to push the boat out .... really try the suites, they are br...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val_steve_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 21 March 2014
Thank you Val & Steve for the exceptional comments, i'm so very pleased that all went well for you both on such an important weekend in your lives. Michelle and Andrew, along with the catering team will be absolutely thrilled that you made special mention, this means a lot. Do come back when you can and keep an eye on our website and like our facebook page as we often have offers and prizes which you may enjoy. all the very best Darren
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wildthing46
1 review
Reviewed 17 March 2014

My new husband and I were obviously married there, at the Blacksmiths and between the hotel and the blacksmiths all the staff were excellent. The hotel was wonderful, food excellent, service excellent and staff always extremely helpful and polite. Can't wait to go and renew our vows and stay next time!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank wildthing46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 18 March 2014
Thanks Wildthing, glad you enjoyed your time with us. Hopefully see you back soon. Best regards Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton UK
Level 6 Contributor
154 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 March 2014

My husband decided we needed a weekend away and booked Smiths as this is where we got married 10 months before and we were not disappointed again. We rang the hotel for any deals and was offered a double deluxe including B&B. When we arrived at the hotel on reception was a "Special Offer" to upgrade to one of the suites which all had been fully refurbished. The charge was £50 and we decided we would have one for this price. We got our key to our room and it was amazing, it was like a mini studio with a lovely corner sofa, lit fireplace, fantastic balcony and views. The bathroom was huge and spacious and big fluffy towels, slippers and dressing gowns for us both. The bed was a four poster and extremley comfy. The room was quite warm and we put on the air con. A Lovely coffee making machine and candles. We booked an evening meal in the restaurant at 8.30pm that evening through reception when we checked in but only to find the receptioinist had not booked us in which was a little disappointing but thank goodness they had enough tables. The meal was lovely as usual although my husband and I don't like the food on the ala carte menu just a personal choice. We asked for the sweet menu which after half an hour it never arrived so we didn't bother but we did give feed back to the restaraunt manager who kindly paid for a drinks for both of us at the bar. Breakfast was of a very high standard and could not fault it plenty of different choices and all fresh produce and hot. We thought check out was at 12pm as check in is at 3pm but we were still in our room at 11.20am, however the same receptionist did not charge us the extra £10 for late check out. Overall great experience again and we will definately be returning hopefully for out first wedding anniversary but think we have been spoiled now having a suite. Thanks Again SMITHS Staff.

Room Tip: Look out for any offers when you arrive as they are not advertised on any website and choose a suite...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizzy41black
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 18 March 2014
Thanks for the review lizzy, great to have you back. It is always well worthwhile asking on arrival, or indeed phone beforehand to see if any deals on upgrades are available, so good on you for taking it up. Sorry about the restaurant reservation not being passed on, a wee error on our part. well, hopefully we'll see you back in a couple months for the anniversary - it was the Rose suite which you had (just in case you need it again!!) Best regards Darren
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Additional Information about Smiths at Gretna Green Hotel

Property: Smiths at Gretna Green Hotel
Address: Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Gretna Green
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland

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