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“Maybe a 4 star hotel when it was new”

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Smiths at Gretna Green Hotel
Ranked #1 of 4 Hotels in Gretna Green
Certificate of Excellence
Reviewed 16 May 2014

Grounds and public areas of hotel were nice, however room could have done with some work . Bed throw was creased obviously from previous guest(s), carpet stretched and bumpy, bathroom had mould near taps, general scratches on furniture and bits out of plaster. The bed was the most uncomfortable bed I have ever tried to sleep on, that along with the person above walking back and forth for 4 hours made it the worst night ever !! Breakfast was good.

  • Stayed: May 2014
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Thank LMc766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 22 May 2014

Thanks for the comments Mark, appreciate your feedback and point of view. Best regards Darren

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862 - 868 of 1,494 reviews

Reviewed 16 May 2014

Nice hotel, staff friendly. Over priced if you are buying a package deal for wedding, better off sourcing yourself. Rooms nice but some details could be improved, towel rail above toilet holder so towels obscuring loo roll and in danger of falling in the loo. Bathroom extractor not working. Food menu in room was filthy and covered in biro marks. Areas of room not well cleaned and dust easy to find, it is 4 star so you would expect more. Dinning in loung un comfortable as tables either too high or too low for the seats provided. Don't order the spag Bol if you are expecting something other than a jar of ragu on spaghetti ( no mince ) but curry not bad and other food okay and not too over priced. Was not really made to feel too special which was a shame as on a marriage package their, but a nice hotel overall.


Stayed: May 2014, travelled as a couple
1  Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 17 May 2014

Thanks for the balanced comments Mark, appreciate that and will certainly act on some of the negatives. Glad that overall you enjoyed the hotel and do hope you'll return. Best regards Darren

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Reviewed 15 May 2014

we had a weekend stay for a family wedding, Rooms in hotel are first class & spotlessly clean
staff are very helpful . Breakfast was good but best thing by far was the wedding reception area ,
Certainly recommend hotel for a wedding as the penthouse suite is pure luxury !

Room Tip: we had a balcony room / nice views
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  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank BarcelonaButterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 16 May 2014

Thank you for the high praise Butterfly, absolutely delighted with your comments. The most pleasing thing however, is that you had a good time. Thanks again, Darren

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Reviewed 12 May 2014

We booked the full wedding package, October 2012.
Everything was Brilliant!!!!!!
There was no worries or stress, we had the honeymoon suite, champagne on arrival.
The wedding adviser kept us up to date on everything before our wedding day.
Would recommend the Smiths to any couple getting married.

Room Tip: Honeymoon Suite Very large, with balcony, overlooking the Old Blacksmiths
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  • Stayed: October 2013, travelled as a couple
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Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 14 May 2014

Thanks Lisa, sounds like all went tickety boo, so good to hear. Thanks for the recommendation , much appreciated and I look forward to your return. Best regards Darren

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Reviewed 10 May 2014

We stopped twice at the hotel, and although the "odd numbers" hotel rooms are adjacent to the motorway they do not deter a nights sleep. We had one of the hotels family rooms which were the best laid out we have found in our travels. Only criticism is the bathroom needs grab rails for safety and longer shower curtains as they float towards the bath!

Bar meals, restaurant and full breakfast meals were of very good quality and all staff were friendly and welcoming.

Ideal easy walking to all points of interest.

Room Tip: Even numbers for hotel room!
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  • Stayed: May 2014, travelled with family
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1  Thank WorcesterDarby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 14 May 2014

Many thanks for your feedback Worcester Darby, they are well received. Good to hear you approved of the family room and I note your suggestion of grab rail. Do visit us again if and when you're back in the area. Best regards Darren

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Reviewed 8 May 2014

Me and my husband stayed here on the 2nd & 3rd May 2014 when we renewed our vows for our 10yr anniversary, the hotel room was amazing, nice and clean and what a veiw we were on the opposite side of the motorway. The Breakfast is advertised as a full scottish breakfast but I am sorry to say that this is not correct, we eat square sausage and tottie scones not link sausage and hash browns lol but all the same it was nice. The bar staff were very good and friendly (look out for Bear Grylls look alike behind the bar lol) the gardens to the side of the hotel are amazing for your photos if you are getting married or just if you want to take nice holiday photos. we will be going back at some point hopefully sooner rather than later. Thank you Smiths.

Room Tip: Ask for a room at the front of the hotel for the fab views.
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  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Dawn w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 14 May 2014

A very entertaining review, thanks Dawn. I assume its Stuart whom you say resembles Bear Grylls, ha ha, is that a good thing? Ahh the Scottish breakfast....you are of course correct, but unfortunately the square sausage didn't quite work for us (too much being left, wasted!) so had to go with the link style, likewise with the potato scone i'm afraid - I actually received numerous complaints that we didn't do hash browns, so put them on in place of the tattie scone, I know , I know...sometimes just cant win. Enjoyed your comments though Dawn, do come back and maybe let me know in advance and I will ensure that both lorne and scone are available to you. Best regards Darren

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Reviewed 6 May 2014

We stayed here on 2/5/14, as we were travelling onto the west coast of Scotland. We will definitely be back,what a lovely experience. Could not fault anything, from the lovely welcoming greeting we had from the receptionist on arrival to the fab breakfast. Our room was excellent and I have to mention the superb barman Andrew, he was so friendly.

  • Stayed: May 2014, travelled as a couple
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Thank karen_dave_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this reviewResponded 14 May 2014

Karen & Dave, great review, many thanks - Andrew will be delighted with the mention. Well now you know where we are, do come back when next passing on your travels. Best regards Darren

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Additional Information about Smiths at Gretna Green Hotel

Address: Gretna Green DG16 5EA, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Gretna Green
Price Range: £74 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland

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