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“Not worth the money. ”

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Smiths at Gretna Green Hotel
Ranked #1 of 4 Hotels in Gretna Green
Certificate of Excellence
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not worth the money. ”
Reviewed 18 August 2014 via mobile

To be fair with the hotel.
The bar food was very nice and the staff where very good with our guests. But what let it down. Was small rooms and small beds.

And the lack of staff at night.
We called the reception 3 and no one picked up. We had 4 guys screaming there heads off from 2am till 5am. I had to go out myself 4 times that night to try and shut them up.

Not the best time to have this kind of thing going on the night before your wedding day.

Stayed August 2014
Helpful?
2 Thank Mrblack72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 19 August 2014
I understand your frustration Mr Black, we did have some rather unruly guests on this particular evening - its not that there wasn't enough night staff, its the fact they were unfortunately kept rather busy having to deal with the aforementioned group. This particular group were spoken to several times on the evening and again sober the next morning. Its obviously disappointing that the very selfish behaviour of others has prompted you to pen this low scoring review. Thank you for your fair comment in relation to the food, appreciate that. Best regards Darren
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
Stanford-Le-Hope, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 August 2014

Celebrated our 25th anniversary at the end of last month with a blessing package at Smiths,what a mistake.
The blessing carried out at the old Forge was brilliant great piper and all well handled by Andrew.
But the hotel from the moment we arrived the receptionist was not interested although we were supposed to have a planner,there was no mention of her,we had to ask about the celebration meal where to go for the service.No help offered at all.As we stayed two nights our room was not checked or cleaned after the first night as you would expect,had to ask for milk - tea bags.
For the money this hotel is a complete let down.Many guest go to the local b&b pub which was excellent.

Room Tip: Try another hotel.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
How disappointing to read Dave. I'm quite astonished by your comments however as they just don't seem to ring true - the sales/co-ordinator office is right next to reception with planners always visible and accessible, we also have very clear signs on the reception in relation to our co-ordinators so i'm baffled as to how this issue could occur. I know the pub B&B very well to which you refer and again its a bit of a nonsense comparison to be honest, no disrespect, but we are two entirely different offerings. I have also read your review on the place you mention - your views are clearly led through price point alone at a certain level - perhaps we just weren't the type of place for you. Regards Darren
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Worksop, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Brilliant service and nothing is too much trouble they really go out of their way to help and make any special day extra special. The food is always excellent whether in bar or in the restaurant. Always a good nights sleep

Room Tip: All rooms are brill
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
Thank you Brian, always good to hear from a returning guest. i'm so very pleased that you enjoyed your stay back with us...many more to come I hope. All the best sir, Darren
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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 August 2014 via mobile

We stayed for nephews wedding and room was spot on - clean,comfortable and we faced away from motorway so also quiet. Breakfast had good choice and porridge was v nice !! Excellent location as short walk to blacksmiths venue. Only witter is price of ale at nearly £5 a pint or for a small wine but still for a special weekend and would recommend venue !!

Stayed August 2014, travelled with family
Helpful?
Thank Setnsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
setnsr, thank you for the review and for letting us know of the positive experience you had with us here at Smiths. Totally understand your comment about wine, alas it is getting pricier (certainly the good stuff!), but consumer perception quite the reverse due to the number of offers you can generally get from supermarkets and the like. Glad you enjoyed your stay however and look forward to a speedy return. Best regards Darren
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Melbourne, Australia
1 review
Reviewed 9 August 2014

We married at Gretna Green on 15th July 2014 and the whole experience including the hotel was most memorable and we had a fabulous wedding. The whole experience was sensational and we particularly liked the totally personal experience

Room Tip: Room at front of hotel
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
Thank you for the lovely feedback Rob, it is very welcome during this particularly busy time of year. all the very best to you for the future. Regards Darren
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Manchester
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 August 2014

Having stayed in one of the cottages for one night to break up a very long journey with three children. We were faced with a reception team who were clueless. We had to ask where the cottage was as they weren't going to tell us! We asked if we could have our evening meal in our room as we had tired children and didn't want to disturb other customers. To this they looked at us as if we were mad. We were told we would have to carry our own trays with food on across the road to the cottage. We were ok with this however were then told we would be charged a tray service fee (for carrying our own food over to our room!!!)
Staff were totally clueless(didn't know if they had a high chair, didn't know if they did room service, didn't know what the menu was...) we were given the wrong food order and overcharged for it too.
This is not a luxury hotel. This is below average. Food cold and below average standard. But above all employ staff who do not know the slightest thing about good customer service or even being polite. One waitress rolled her eyes at me when I asked if we could order a glass of wine with our meal!
Dreadful. Had we have known we would have stayed at a local travel lodge as I'm sure they are more equipped to deal with the public.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Isa0428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
I'm sorry but this is wholly inaccurate - of course the reception staff know where the cottages are. It was explained also that we do not deliver room service to these cotttages due to their proximity to the kitchen, which would not allow for efficient delivery at the appropriate temperature. whereas I appreciate your viewpoint, I would also question your approach to our staff. Regards Darren
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Huddersfield, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 August 2014

This is not my idea of a luxury hotel…it is more like a Weatherspoon’s pub, with a bit more bling and badly stocked bar.

Really not what we were hoping for on our wedding weekend…in fact we left straight after our ceremony at the Blacksmiths and stayed elsewhere.

I must point out that we didn’t bring any of our criticisms to the staff…it was our wedding day and we had better things to do.

Also, the staff at the Blacksmiths were all wonderful….and are not in any way included in this review.

Pros:
Good parking (the car park is ‘the view’ from the bar/lounge)
Comfy Bed

Cons:
Inexperienced, clueless staff who need a lot more training and knowledge in all areas of customer service and food and drink product.
Dirty bedrooms and bar/lounge.
Poor and overpriced selection at the bar. No decent premium larger, or real ales.
Terrible breakfast - weak coffee, buffet items missing, ‘fresh’ melon which was dry and shriveled.
Kids everywhere! I appreciate there are a lot of families visiting, but there are also a lot of couples looking for some peace. The space is designed in sections which could easily be designated family areas or quiet areas…but it was a free for all.
Other guests constantly smoking right outside the doors....walked to my wedding through a haze of nicotine!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Ellion2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 12 August 2014
Sorry to read of your disappointment ellion. August is a particularly busy time here at Gretna Green and we do have many parties in of varying sizes and often there are kids yes. I appreciate you wanted something a little quieter perhaps. We do have a smoking area outside but sometimes guests by nature will try and stand in the doorway - this is a fairly common issue in may hotels, restaurants and bars, especially when it is hammering down with rain. I agree it is unpleasant and we do try and govern it as best we can. Don't think we've ever been compared to a Weatherspoons before, obviously that is your opinion and I respect that. I cant agree however that our staff are "clueless" - this is grossly inaccurate. Thanks again for posting up your review it is shared and considered. Best regards Darren
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Additional Information about Smiths at Gretna Green Hotel

Property: Smiths at Gretna Green Hotel
Address: Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Gretna Green
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland

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