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“Great hotel” 5 of 5 bubbles
Review of Smiths at Gretna Green Hotel

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Smiths at Gretna Green Hotel
Ranked #1 of 4 Hotels in Gretna Green
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level Contributor
1 review
“Great hotel”
5 of 5 bubbles Reviewed 21 August 2014

I had a wonderful wedding package from Smiths hotel ,everything was well organised from start to finish by the wedding planners.The first night my family stayed in one of the family rooms ,the computer can be used for a small charge and kept the kids entertained while we sorted ourselves out for our wedding the next day.
On the day of our wedding our planner rang to say my flowers had arrived and waited for me in the lobby until I collected them .When it was time for me to get married the wedding planner covered me with an umbrella as i got in to the car.
My family all went back to the hotel where we had the lounge menu as we all wanted something more relaxed ,there were 10 of us and we were served quickly by a great waiter ,there were 3 other wedding parties going on too but it did not cause a problem with our food order ect.
We spent our wedding night in the Penthouse it's amazing !

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawp854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 6 September 2014
Cheers Dawp, lovely review, glad your special day went so well, best regards Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,331 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
hartlepool
Level Contributor
119 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Needed a base for a business trip.
Nicola on reception was fantastic when I called the hotel directly and I booked a Bensmoor Suite at a really great price
It's a pretty place to stay across the road from the main hotel.
I enjoyed dinner in the main hotel and breakfast was included in my booking too.
The Suites are converted cottages with small kitchen area a sitting area and dining area.
Beautifully decorated and immaculate
Highly recommended and I am sure I'll use this again
Free Parking
Free WIFI
Great restaurant
Lovely Bar
Busy with weddings
Felt very comfortable as a a single traveller
Modern and clean

Room Tip: I stayed in bungalow 5
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  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smallluxuryitem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 6 September 2014
Many thanks for the review, really appreciate a business travellers comments in the mix as well as the wedding feedback. Yes, the Bensmoor suites are absolutely superb aren't they, we've had them in action for just over a year now and have become a real asset for us. Thanks again for the comments, regards Darren
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Gretna Green, United Kingdom
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 bubbles Reviewed 18 August 2014

Went there for dinner with friends who are staying there. Seemed to be a problem getting a table even though they were staying there, and waiter said there may not be room. Found a table for us, and in fact there were at least 3 or 4 other tables which were laid but never occupied for the whole evening. Food extremely overpriced, and staff more interested in Wedding parties than anyone else. Living locally I shall most certainly not be taking any of my guests to eat there and the friends I was with said that they thought the room looked very tired and in need of refurbishment (even shocked when I told them how long the hotel had actually been open!) Service was haphazard - drinks being passed across the table instead of being served individually - and with only three people at the table, this was just not acceptable.

Room Tip: Do find a different hotel if you want good service as a 'non-wedding' client.
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  • Stayed August 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Phyllis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 6 September 2014
How disappointing Tyke, I'm sorry that your experience was not up to expectations. I note your comment about finding another hotel for good service for "non wedding clients" - a bit strange to be absolutely honest, certainly seeing as you actually live in Gretna Green as all of the hotels in the area are operated predominantly on wedding business, probably more so than ourselves who operate an a la carte restaurant in tandem with a very strong leisure, corporate and non residential trade. I will take your comments on board and am truly sorry that as a local you were unhappy with the experience, a real shame. Regards Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 August 2014 via mobile

To be fair with the hotel.
The bar food was very nice and the staff where very good with our guests. But what let it down. Was small rooms and small beds.

And the lack of staff at night.
We called the reception 3 and no one picked up. We had 4 guys screaming there heads off from 2am till 5am. I had to go out myself 4 times that night to try and shut them up.

Not the best time to have this kind of thing going on the night before your wedding day.

Stayed August 2014
Helpful?
2 Thank Mrblack72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 19 August 2014
I understand your frustration Mr Black, we did have some rather unruly guests on this particular evening - its not that there wasn't enough night staff, its the fact they were unfortunately kept rather busy having to deal with the aforementioned group. This particular group were spoken to several times on the evening and again sober the next morning. Its obviously disappointing that the very selfish behaviour of others has prompted you to pen this low scoring review. Thank you for your fair comment in relation to the food, appreciate that. Best regards Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stanford-Le-Hope, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 11 August 2014

Celebrated our 25th anniversary at the end of last month with a blessing package at Smiths,what a mistake.
The blessing carried out at the old Forge was brilliant great piper and all well handled by Andrew.
But the hotel from the moment we arrived the receptionist was not interested although we were supposed to have a planner,there was no mention of her,we had to ask about the celebration meal where to go for the service.No help offered at all.As we stayed two nights our room was not checked or cleaned after the first night as you would expect,had to ask for milk - tea bags.
For the money this hotel is a complete let down.Many guest go to the local b&b pub which was excellent.

Room Tip: Try another hotel.
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
How disappointing to read Dave. I'm quite astonished by your comments however as they just don't seem to ring true - the sales/co-ordinator office is right next to reception with planners always visible and accessible, we also have very clear signs on the reception in relation to our co-ordinators so i'm baffled as to how this issue could occur. I know the pub B&B very well to which you refer and again its a bit of a nonsense comparison to be honest, no disrespect, but we are two entirely different offerings. I have also read your review on the place you mention - your views are clearly led through price point alone at a certain level - perhaps we just weren't the type of place for you. Regards Darren
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Worksop, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 August 2014

Brilliant service and nothing is too much trouble they really go out of their way to help and make any special day extra special. The food is always excellent whether in bar or in the restaurant. Always a good nights sleep

Room Tip: All rooms are brill
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
Thank you Brian, always good to hear from a returning guest. i'm so very pleased that you enjoyed your stay back with us...many more to come I hope. All the best sir, Darren
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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 9 August 2014 via mobile

We stayed for nephews wedding and room was spot on - clean,comfortable and we faced away from motorway so also quiet. Breakfast had good choice and porridge was v nice !! Excellent location as short walk to blacksmiths venue. Only witter is price of ale at nearly £5 a pint or for a small wine but still for a special weekend and would recommend venue !!

Stayed August 2014, travelled with family
Helpful?
Thank Setnsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 14 August 2014
setnsr, thank you for the review and for letting us know of the positive experience you had with us here at Smiths. Totally understand your comment about wine, alas it is getting pricier (certainly the good stuff!), but consumer perception quite the reverse due to the number of offers you can generally get from supermarkets and the like. Glad you enjoyed your stay however and look forward to a speedy return. Best regards Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Smiths at Gretna Green Hotel

Property: Smiths at Gretna Green Hotel
Address: Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Gretna Green
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland

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