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“Incredibly disappointing food and service”

Kirkcudbright Bay Hotel
Certificate of Excellence
Cuisines: Bar, British, Pub, Scottish
More restaurant details
Restaurant details
Good for: Kids, Child-friendly
Dining options: Breakfast, Dinner, Lunch, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
Paisley, United Kingdom
Level Contributor
80 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 134 helpful votes
“Incredibly disappointing food and service”
Reviewed 14 June 2014

We visited the Kirkcudbright Bay Hotel last weekend for a meal with family during a weekend away. We were looking forward to dining here as we had heard good reports about the food and the menu looked very nice, however, we were sorely disappointed.

Our main issues were:
1. There was some kind of communication issue between the waiter and the kitchen. 5 out of 8 meals arrived incorrectly. One person's starter didn't arrive with the others and this had to be requested (it arrived after everyone else finished their starter). One person had asked for a plain rib eye steak without any garnish, which arrived covered in tomato and mushrooms with a salad garnish (this was easily rectified and we could have accepted this). Another person had ordered a plain sirloin steak cooked well done, this arrived with the same accompaniments as the first steak but was rare when cut into. A forth guest ordered pork with mashed potatoes, this plate arrived with fatty poor quality meat with 3 different types of potatoes on it (chips, roast potatoes and mashed potatoes). The potatoes took up over 1/2 the plate, it looked very unappetising. I had ordered vegetable Wellington which arrived 5-10 minutes after everyone else's meal. The pastry was soggy instead of crispy and had obviously been microwaved. They had clearly forgotten about this meal.
2. The service was shockingly poor. At first our waiter seemed pleasant, however, after issues with the starters he seemed to avoid our table like the plague. We had to call him over to order more drinks and at no point did he approach us to ask how our meal was. It was clear from glancing at the table that we had not enjoyed our meal but he did not offer to rectify the situation. Once we had finished our meal the plates sat for 20minutes before we eventually had to call the waiter over again to ask for the bill. Again, he did not ask if we had enjoyed our meal or clear the plates.

I had lunch in Mulberry's round the corner that day and it was lovely. I was really expecting a similar quality of food and service from the Kircudbright Bay Hotel, especially when the food was moderately priced. We visit Kircudbright every year and I will most definitely not be returning to the Kirkcudbright Bay Hotel next year.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Miss_Pie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 reviews from our community

Visitor rating
    71
    37
    16
    4
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Llandrillo, United Kingdom
Level Contributor
30 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Good value, pleasant staff”
Reviewed 2 June 2014

We chose a sharing platter from the menu. Really well done, tasty and good value. The staff could not have been better.

Visited May 2014
Helpful?
Thank CanastonOak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Level Contributor
78 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Fantastic”
Reviewed 11 May 2014 via mobile

Eaten here twice, food was delicious both times. Very impressed with the specials board which is updated daily. Lots of hearty food but also some healthier options too.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Cato1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishopton, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
“Cheerful”
Reviewed 9 May 2014

Lovely pub restaurant with cheerful staff that we visited on a recent trip to this lovely little town. Food is served in a 'snug' which is separate from the main bar which is pleasingly quiet. The food is nice, though nothing to really rave about. Well, that is until you get to the sticky toffee pudding which I had for dessert which was simply gorgeous!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TouringGran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
26 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Nice lunch ”
Reviewed 2 January 2014 via mobile

We decided to go for a bit of lunch in Kirkcudbright and was recommended by friends to visit the Bay. We were not disappointed. The food was great and at a reasonable price too. The service we received was brilliant as well, very helpful and cheery.

Helpful?
Thank IJS1094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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