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Best Western Moffat House Hotel
Ranked #4 of 4 Hotels in Moffat
Reviewed 2 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Chris P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PaulLawson, General Manager at Best Western Moffat House Hotel, responded to this reviewResponded 6 September 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviews (669)
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360 - 366 of 669 reviews

Reviewed 28 July 2014

We chose this hotel by accident really as we were looking for a hotel for an overnight stay for the commonwealth games. Nothing was available in Glasgow so I started moving south and this little gem popped up. Gorgeous period building with brilliant access to the town. Rooms very comfortable too. We have the carvery lunch which was nothing short of delicious flavourful and the best roast beef I've had in ages. Breakfast was good too, I had the continental but my mum and my daughter had porridge which both agreed was really good. The staff were charming and helpful. I also received a lovely greeting card welcoming me to the hotel from Layra who made our booking. I would certainly visit again next time I go over the border. A real find, thank you so much.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Suzybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this reviewResponded 1 August 2014

Thank you for your wonderful review. I hope this will be your first of many stays with us. With my good wishes, Jon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Visited for a pre-arranged afternoon tea when accompanying a party of elderly people. The staff were friendly and welcoming and we had the use of a large and spacious dining room. From what I could see, this is a "nice" hotel in an old but well maintained buiding in the centre of Moffat. The loos were adequate and very clean. Overall, I had a good impression.

  • Stayed: July 2014, travelled with friends
    • Service
1  Thank Alasdair G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulLawson, General Manager at Best Western Moffat House Hotel, responded to this reviewResponded 7 September 2014

Thank you for your kind words regarding your recent visit at our property.

Your business is very important to us and we value your feedback. I will feed this back to the rest of the team who will be delighted, We hope you will come back and see us again soon.

Thank you again for taking the time to Leave feedback. We appreciate your loyalty to us.


Sincerely,

Ian Wilson
General Manager
BEST WESTERN Moffat House Hotel

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Reviewed 16 July 2014

We did not stay here - only had lunch whilst passing through. The hotel has a very pleasant bar/restaurant and outdoor dining area. Meals were very reasonably priced with a good choice of menu. Staff were very attentive and friendly. I would certainly recommend it.

  • Stayed: July 2014, travelled with friends
    • Service
1  Thank Garricke_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulLawson, General Manager at Best Western Moffat House Hotel, responded to this reviewResponded 7 September 2014

Thank you for your kind words regarding your recent visit at our property.

Your business is very important to us and we value your feedback. I will feed this back to the rest of the team who will be delighted, We hope you will come back and see us again soon.

Thank you again for taking the time to Leave feedback. We appreciate your loyalty to us.


Sincerely,

Ian Wilson
General Manager
BEST WESTERN Moffat House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Just returned from a short break, what a great location, with extremely friendly and helpful staff. The hotel was extremely comfortable, and we stayed in a lovely large bright room with a huge bathroom. The hotel is not ultra modern, which sometimes can be quite clinical, we found it to be a very warm and friendly hotel with a beautiful sun room in which we took advantage of to read our papers, and a large friendly bar area.We also would like to praise the cleaning staff, as the hotel was spotless .

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Kiddjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this reviewResponded 15 July 2014

Thank you for reviewing your recent stay at Best Western Moffat House and many thanks for your kind words. It is great to hear that your experience with us was most enjoyable and that you truly appreciated every aspect of your stay. I will be delighted to share your comments with the rest of the team here and we very much look forward to welcoming you back in the near future. Kind regards, Jonathan

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Reviewed 8 July 2014

Stayed one night in a club room, the room was huge and although a little dated decor wise, it was spotless and comfortable. The staff were all very helpful and friendly, on check in and check out. The offer was made to help with my bags at check in, but I did not need any help. The location of the hotel is ideal for exploring the area, or as a stop over on a long journey, as it is very handy for the motorway.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank tricia5827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this reviewResponded 15 July 2014

Thank you for your wonderful review. Please come back and see us again soon but, in the meantime, happy travels. With all good wishes, Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We stayed here for 5 nights in early June for a friends wedding. Right from the start the staff couldn't have been more lovely or helpful. They went out of their way to make sure we were happy and everything was ok even popping out to buy us a paper one morning! Our room was large and clean and the hotel was really peaceful so we slept well. We didn't eat in the hotel other than breakfast but that plentiful and well cooked. No hesitation in recommending this as a great place to stay with super efficient and lovely staff.

Room Tip: With luggage it's a long drag up to the second floor so go for a room on the first floor if poss...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vicky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this reviewResponded 8 July 2014

I cannot begin to tell you how much your review means to each and every member of the team - a huge thank you. With our warmest good wishes, Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Moffat House Hotel

Address: High Street, Moffat DG10 9HL, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Moffat
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #4 of 4 Hotels in Moffat
Price Range: £65 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Moffat House Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
The BEST WESTERN Moffat House Hotel is an elegant mansion transformed into a stylish and comfortable retreat for family and friends, set ​in the charming Victorian spa town of Moffat. Built for The Earl of Hopetoun in the 1750s, it has been carefully maintained and modernised to retain all of it's elegance. Proprietors The Lawson family, along with their friendly staff, offer you a very warm welcome. Only 45 minutes from Glasgow, over 1 hour from Edinburgh and 15 minutes' drive from historic Gretna, The Moffat House Hotel is the ideal retreat to help you make the most of your time in the area. Set within private grounds, this stunning Victorian style hotel combines traditional elegance, comfort and a warm welcome. Keep connected from the comfort of your guest room with WiFi. Your room uniquely reflects the character of this traditional building without compromising on modern amenities. Check in to a Deluxe Four Poster guestroom and enjoy extra space, and beautiful views of the Scottish countryside. You can expect a heartfelt welcome, superb facilities. We have beautiful rooms equipped with everything you need for a relaxing break, so make our hotel your home and relax, have fun with or without the kids and enjoy very special grown-up time for yourselves. We are sure it will be a stay to remember. ... more   less 
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Also Known As:
Best Western Moffat Hotel
Moffat Best Western
Best Western Moffat House Hotel Scotland

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