Stayed at this hotel recently and was extremely pleased with just about everything. Good size comfortable room and lovely bathroom with large shower. Had a minor problem with the shower at first but the management fixed it immediately for us so no complaints. Breakfast was really good as always in Scotland with plenty of choice in cooked and ' cold ' foods. There is a comfortable seating area in reception and a bar for the alcohol or coffee needs. There is also tea and coffee in the rooms with a kettle and a nice touch is that they leave further supplies in reception to ' help yourself ' should you run out in the evening. The staff here are very friendly and helpful. I have to recommend this hotel . One little note to be aware of though ...... there is no air condtioning , so on a warm summer day it may get less comfortable to sleep in the rooms.

We have a season ticket for HIE and it is not hard to see why.

A known standard, probably the beds are not as good as Premier Inn (see separate review) but HIE are ahead in all other areas.

Very well placed for the new V&A, which was the reason for coming to Dundee (see separate review).

Not many negatives. We asked for a high room and away from the lift. We got the former but with 401 we were right next to the lift! As it happened we were not disturbed by the lift noise, but the door to the corridor was forever banging. It needs a 'soft close' mechanism.

Better quality tissues and toilet paper would be good. But multiplied by number of rooms and all those hotels it would add up.

Provision of loo cleaner and brush would enable guests to clean up after themselves.

Love the link from the Car Park to the First Floor Reception. So convenient.

Thanks for a good stay.

Hayling Seagoon

The Holiday Inn Express is located at the intersection of Dock Street & Commercial Street. It is a 10-15 minute walk from the railway station - and this is easily possible as the footpaths are pedestrian friendly and the terrain is flat (fine print: there are no zebra crossings in front of the hotel, so use your judgement). The location also means that the city centre is within 5 -10 minutes walk and there are bus stops within 1-2 minutes walk.

The entrance to the building can be easily overlooked as it is nondescript, with the lobby on the 1st floor. Thus, essentially, you get in through the glass doors and take the lift or stairs.

Both my check-in and checkout were effortless, although the checkout time of 11 a.m. is a tad too early. As my stay of four days included a day booked by myself and the remainder by the organisation hosting me, the hotel staff ensured that I could be in the same room for the entire duration of the stay.

The rooms are located on the same floor or higher levels and the corridors have secured entry doors- essentially meaning that you should have your room card at all times when exiting your room. The room assigned to me indeed came with a spectacular view of the Tay, Newport on Tay, as well as of attractions such as the Discovery, the V&A, and the HMS Unicorn, but also was at the busy junction of the A92. This meant that there was consistently the noise of traffic, which is not sufficiently masked by the double-glazed windows. Continuing on the same note of insulation, the doors are rather thinly insulated and thus conversations in the corridor (some hotel guests can be very inconsiderate) can be clearly heard. My advice to the hotel is to invest in converting the windows to triple glazing and soundproofing the rooms.

Apart for the couch, the room was generally clean, even if basic. There are no safe and minibar, and my room lacked ironing facilities. Essentials such as shower caps or body lotions are not provided, but a vanity set is available on request. Using the shower requires a degree of care: it is easy for the water to spill over to the rest of the bathroom and, secondly, the water temperature fluctuates a lot.

Breakfast is included in the rates and is basic continental, with fried dried bacon (quite difficult to eat). Guests at the hotel can help themselves to tea and coffee sachets by the lobby if they run out of the tea-making resources provided in the room. However, the organisation of the breakfast was strange, as no one seemed to be responsible for ensuring that there were enough cutleries. Imagine eating the fried, dried bacon with a spoon!