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“Family wedding”

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Best Western Dundee Woodlands Hotel
Ranked #8 of 28 Hotels in Dundee
Certificate of Excellence
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Family wedding”
Reviewed 30 March 2014

We stayed overnight here as wedding guests. The hotel has obviously been refurbished - the entrance reception and bar are very modern & welcoming. The bedrooms are spacious and clean, with a nice spacious shower room. Unfortunately the bed has seen better days - sagging, uncomfortable mattress! The hotel boasts of free wifi throughout - this definitely didn't apply to the bedroom - no signal whatsoever! Good choice of hot and cold food at breakfast - plenty of tables. Overall this is a very nice hotel - better than most 3 stars.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nopoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 1 April 2014
Thank you very much for your feedback, we appreciate all comments.
I hope you enjoyed the wedding and was pleased to hear you enjoyed your stay.
Can you please let me know what room you stayed in and i will get my Head Housekeeper to check the beds as we are always striving to give our the guests the best stay possible. Our wifi provider has been informed of the problems you encountered and we are in the process of looking at upgrading this.

Thanks again for your feedback and we hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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462 reviews from our community

Traveller rating
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    66
    25
    7
See reviews for
107
157
11
102
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Polegate
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 March 2014

What a find! An 'old fashioned' hotel in the best sense. A lovely building surrounded by trees with attentive staff what more could you ask for? We had the pleasure of staying in room 130 which has a double aspect. A spacious room which gave you the feeling of what the building must have been like in years gone by. Nothing was too much trouble for the staff. Including printing out something from the web when my netbook had a tantrum. We were impressed by the use of the hotel by local residents which gave it a buzzy feel without feeling busy and overbearing. Staff were happy to help even when they had other events going on. Breakfast was amazing, Dave enjoyed smoked haddock with poached egg and my porridge was superb! My apologies to restaurant staff, when I set my toast on fire, fortunately no damage done! On the first morning when we arrived for breakfast at 9.20am it was reassuring to be put at our ease and not made to feel we were holding staff up. Such a refreshing change from the staff who make you feel guilty for being 'late'. The gym was compact band had everything you needed to feel virtuous. I didn't get as far as the swimming pool on this occasion and while this was popular it was never over busy. The housekeeping staff were friendly and efficient and the bar staff knowledgeable about thir local area. We will certainly be returning.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 24 March 2014
Thank you for taking the time to send us your comments and I am so pleased to hear how much you enjoyed your stay with us. I especially appreciated your comments about your room as I believe it is the nicest room we have in the hotel. We hope to welcome you back here again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth and Kinross, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 March 2014

Have recently spent our first wedding anniversary here as we wanted a Spa break and found this hotel very good value and worth another visit. My only criticism would be that the barman in the afternoon with the grey hair and goatee could do with some humour pills as he seemed to lack a personality. When i asked if the had any cold filled sandwiches he took great pleasure in letting me know that they didn't do food at that time of the afternoon and even pointed the times out to me on the menu. ( wonder why the menus were out on the tables at that time then if they don't do food). He didnt seem to want to be there. He was also rarely at the bar and myself and other customers tended to have to wait for his return to get served. Maybe just understaffed but was a bit annoying and was commented on by a few waiting customers. We did however have a very nice meal in the restaraunt on the first evening which was very reasonably priced and was followed by excellent bar service after by very attentive staff. Rooms are very good and well maintained and the leisure facilities were ideal and in conclusion I would have to say that our stay was very pleasant and we will consider going back again next anniversary. Will just need to remember not to ask for food in the afternoon. The crisps we had were lovely though..!!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rwk40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 24 March 2014
Thank you for your feedback, we appreciate any comments as we strive to give great customer satisfaction. I was disappointed to read about the service you received in the bar and can only apologise for this, I have passed your comments on to our Bar Manager and member of staff concerned and assure you that this is taken seriously and will not be repeated. We hope to welcome you back here again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
1 review
Reviewed 10 March 2014

Met the needs of our stay for a short overnight stop. Food was good, bar staff friendly and good facilities. Felt we could have been better welcomed on arrival, but thats minor considering the location and value.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 24 March 2014
Thank you for your feedback and I am pleased that you were happy with your overall stay. I was sorry to read that you feel we did not make you feel totally welcome on arrival and i have brought this to the attention of our reception team. We strive to make every stay a great one and appreciate any comments we receive to ensure customer satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stalybridge, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 March 2014

This hotel was lovely, the sauna, steam room, spa bath, swimming pool and gym was a perfect treat. The food was lovely in the restaurant also breakfast was fantastic the food was delicious overall a 10/10

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 24 March 2014
I am pleased to hear that you had such an enjoyable stay with us and we appreciate you taking the time to give us your feedback. We look forward to you returning to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melton Mowbray, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
Reviewed 4 March 2014

I always stay here when in area, it is a pleasant hotel in wooded grounds. It has a good bar/lounge area, a pool and fitness centre. Breakfast is great with hot buffet and there is an excellent and well priced evening meal available. The hotel also has the most pleasant helpful staff you could hope to encounter.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Alfred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 24 March 2014
Thank you for taking the time to give us your feedback. We appreciate your kind words and hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paignton, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 March 2014

Stayed on business and found it very comfortable, good food and helpful staff. Good leisure facilities as well. The only thing that let it down and the reason I haven't given 5 stars is the wi-fi was very poor in the room and not much better in the lounge area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gyles76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review, 24 March 2014
Thank you for taking the time to give us your feedback. I am delighted you enjoyed your stay with us and we hope to welcome you back here again soon. I have spoken to our IT provider and passed on your comments about our Wifi and this is now in hand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Dundee Woodlands Hotel

Property: Best Western Dundee Woodlands Hotel
Address: 13 Panmure Terrace, Dundee DD5 2QL, Scotland (Formerly Best Western Woodlands Hotel)
Region: United Kingdom > Scotland > Dundee
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Dundee
#10 Romantic Hotel in Dundee
#13 Family Hotel in Dundee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Dundee Woodlands Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
The BEST WESTERN Woodlands Hotel is a warm and welcoming 3* accommodation surrounded by mature wooded gardens. Suitable for business or leisure, the jhotel is conveniently located close to Dundee city centre and a short walk to the bustling seaside town of Broughty Ferry. For those interested in Golf, The Woodlands is only 20 miles from the famous 'Old Course' in St. Andrews, and only 6 miles from the Championship Carnoustie Golf Links. If Golf is not your thing, you'll discover that Dundee is a modern and vibrant city which offers excellent shopping, eating and cultural experiences. Just a few miles takes you into the beautiful Angus Glens and most spectacular countryside. The Leisure Club boasts a fully equipped gym, pool, sauna, steam & jacuzzi. After working out in the gym or doing some lengths in the pool, why not indulge in a holistic therapy and book yourself an appointment in the Good InTensions treatment room which offers a range of rejuvenating therapies. ... more   less 
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Also Known As:
Best Western Dundee Woodlands Hotel Scotland
Dundee Best Western

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