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Apex City Quay Hotel & Spa
Ranked #2 of 28 Hotels in Dundee
Certificate of Excellence
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Just what we needed”
Reviewed 7 July 2014

Stayed at this hotel for my graduation in June. Know Dundee very well as I have studied here for many years and knew the location of the hotel was ideal in central Dundee. Suite in the hotel was great. Living room with large TV and ample seating for all six guests(2 staying in another room and 2 in another hotel) who came for drinks and my meal. We also ate in the private dining room at the end of the main dining room which was excellent. The main dining room was crowded but in our private room we could all hear each other and make as much noise as we wanted without disturbing other guests. All the family loved the room and the service from the staff. We had a set menu but consulted and got it amended to it was as we wanted and any small changes we wanted to make on the night were handled with ease. Spa service was excellent and the pool nor the gym were crowded. Thoroughly recommend both suite to stay and private dining room for special occasions.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Alloa, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014 via mobile

Beautiful hotel, staff were very welcoming and knowledgeable about the area and couldn't be more helpful. Restaurant was very busy as it was a Saturday, so we ate out. but if numbers dining are anything to go by, it's a popular location for locals as well as guests. Health suite wss decent and clea, room was spotless.

Stayed February 2014, travelled as a couple
Helpful?
Thank Kanniespel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
212 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 6 July 2014 via mobile

Stayed here as a one night stay and as good as previous stay.

Service, comfort, check-in, bar, breakfast and location excellent. No problems with our accommodation and our stay was very comfortable.

Spa is worth a visit, very clean and fresh. Again service was excellent.

As an aside we stayed at the Malmaison a couple of months back and have to say from an accommodation, check-in and service point of view the Apex comes top!

Stayed July 2014
Helpful?
1 Thank Cammie00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CQGeneralManager, General Manager at Apex City Quay Hotel & Spa, responded to this review, 8 July 2014
Dear Cammie00,

Thank you very much for your feedback. I could not agree more that we are one of the Top Hotels in Dundee. We have a great team here looking after our guests with quality accommodation, why stay anywhere else.

Looking forward to welcoming you back soon.

Kind Regards
Stuart Grant - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
105 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 July 2014

This hotel looks very nice inside, but the staff are totally incompetent. We originally booked 4 rooms, but had to cancel one as a family member was taken ill at the last minute. With 2 of our rooms occupied, our 3rd party arrived to be told that they didn't have a room. When my husband went to sort it out, hey presto! They had miraculously discovered a room! This caused a lot of unnecessary stress when we were already on a tight time schedule to go to a wedding. On arrival, we were very hungry and thirsty after a 3 hour drive to get there. We ordered food and drinks from a waiter named Robbie and waited and waited ........ For the best part of 40 minutes. Eventually a lovely young girl came up and asked to be reminded of our drink order, which then came immediately. She then came up to us about 10 minutes later to be reminded of our food order and when she came back admitted that her colleague had completely forgotten us. Food arrived about 10 minutes after that! If this hotel wants to keep its 4 stars, it needs to look seriously at the competence of its staff!
As for the air conditioning. What air conditioning? Very hot room. Very small duvet. Very poor sleep.
We will NOT be returning to this hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ladylee33456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CQGeneralManager, General Manager at Apex City Quay Hotel & Spa, responded to this review, 7 July 2014
Dear Ladylee33456

Thank you for taking the time to post your review on TripAdvisor. I am most grateful for your feedback, which is such a valuable source of information for me and helps me monitor the service we provide.

Please allow me to express my sincerest apologies for the shortfalls you have encountered and reassure you this does not reflect our normal standards of service.

We take our guest’s feedback seriously and act on them without a delay, in order to serve you and all our guests better. We would like to achieve excellence in all aspects of our Hotel and we would love to take your points and experience on board to get the services better.

Thank you again for your comments, and we do hope that we may have the opportunity of welcoming you back to our hotel, on your next trip to Dundee.

Yours sincerely
Stuart Grant - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckie, United Kingdom
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 July 2014

Stayed here again and enjoyed our stay as much if not more than our first time. Staff are so friendly, rooms are great , comfy BIG bed and tasty breakfast. Exactly what you need for a wonderful weekend breakaway. We're already planning our next stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank speckys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 July 2014

Stayed for 1 night here with work. What a beautiful hotel! The staff were fantastic, the food was beautiful and I had the BEST nights sleep ever. The location is great for travelling (although the roadworks are a bit of a nightmare but these kinda things can't be helped) - loved the wee touch in the bathroom of the free Rubber Duck :) nice Elemis products too - gym facilities looked great (not that I actually used them like) too and there are Elemis propducts in there too. Loved this hotel and looking forward to coming back to see you all :D x

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ionabrodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow,UK
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 June 2014

It was a warm summer evening the night I stayed here on business and probably because of all the external glass in the hotel, internally it was very,very warm -even with air con. Windows are restricted to only open a small bit so room was and remaned uncomfortably warm throughout the night.

Hotel staff in reception restaurant bar etc were all very polite, helpful and professional and although the room was warm it was clean and the bath shower was good.

we dined in the restaurant and although food was acceptable i couldn't say it was fantastic and some of the starter portion sizes were very small. Breakfast the next morning was good and both check in and check out worked well.

The large car park at the hotel is great as is its location for exploring Dundee i did not explore the spa and given the cost of the hotel i didn't feel that real value for money was achieved

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macGlasgow_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CQGeneralManager, General Manager at Apex City Quay Hotel & Spa, responded to this review, 7 July 2014
Dear macGlasgow_UK

We work hard to deliver an exceptional guest experience and I am sorry in this case we fell short. For that I apologize. We do not have air conditioning in our rooms and for the inconvenience it caused you, I am sorry. I will also review your comments with regards to our Food & Beverage Outlets with my team.

Thank you again , and we look forward to welcoming you back again soon and appreciate your business and feedback.

Yours sincerely,
Stuart Grant - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apex City Quay Hotel & Spa

Property: Apex City Quay Hotel & Spa
Address: 1 West Victoria Dock Road, Dundee DD1 3JP, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dundee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dundee
#1 Luxury Hotel in Dundee
#2 Family Hotel in Dundee
#2 Romantic Hotel in Dundee
Price Range (Based on Average Rates): £
Hotel Class:4 star — Apex City Quay Hotel & Spa 4*
Number of rooms: 152
Official Description (provided by the hotel):
This contemporary four-star hotel is conveniently located in the stunning quayside area of Dundee’s waterfront, just a five-minute walk from the vibrant city centre. If you’re arriving through Dundee airport, you’ll be just a short five-minute drive to the hotel. Apex City Quay Hotel & Spa features all the essentials you’ll need for a convenient and relaxing stay including complimentary parking and high-speed Wi-Fi. Beyond the essentials, it’s the extra touches that will make your stay memorable. Each contemporary bedroom features floor-to-ceiling windows, a 42” LCD TV and en-suite bathroom with complimentary Elemis toiletries. The luxury continues at our award-winning Yu Spa. Guests get free use of the Technogym, swimming pool, and sauna, steam room and Japanese-style hot tubs. Elemis spa treatments are also available to book for an extra charge. Taste and sample locally sourced ingredients in the dishes at the hotel restaurant, Metro Bar and Brasserie. If you have extra time to relax you can sip on refreshing cocktails whilst enjoying the great views of Dundee’s waterfront from the bar. ... more   less 
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Also Known As:
Apex City Quay Hotel Dundee
Apex City Quay Hotel And Spa
Apex City Quay Dundee
Apex City Quay Hotel & Spa Dundee, Scotland

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