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Caroline O

Premier Inn is Cheaper

3.0 of 5 bubblesReviewed 10 Mar 2024
Receptionist not very friendly at all. If you are booking for one person still day two as my son was with me and she would not give me a second voucher for his drink. Bit of a con.
Bed is hard and room is really warm. Had to have window open all night, then you get the noise from the bridge, which kept me awake all night.
The Premier Inn down the road is the same value for cheaper.
Breakfast is an extra £17 on the day!!
There is a cheaper cafe up the road opposite the bus station.
Date of stay: March 2024
Trip type: Travelled solo
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Lyndsey Nicholls, Guest Services / Front Office at Apex City Quay Hotel & Spa, responded to this review
Responded 11 Mar 2024
Dear carolineoZ8609EI

Thank you for taking the time to share your feedback following your stay with us here at Apex City Quay.

Please accept my apologies for the disappointment caused with the issue of the drinks voucher, as with the terms and conditions of the expedia VIP scheme the vouchers are issued as per the number of people on the booking. I am sorry to read that you found the bed uncomfortable, please be assured that I have asked our Housekeeping Manager to investigate this.

I hope that we may have he opportunity to enhance your perception of our hotel and welcome you back in the future.

Kind Regards

Lyndsey Nicholls
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,333)
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All reviews elemis toiletries great hotel free parking bath and shower superior room swimming pool short break good size lovely room bar and restaurant a lovely stay central location family room breakfast was excellent car park visiting dundee night stay
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71 - 76 of 2,334 reviews
Reviewed 6 March 2024

I had such a wonderful time celebrating my birthday! The staff were so welcoming as we arrived, and we were so delighted to receive a surprise upgrade. The suite was comfortable, nicely decorated, spacious and had such a stunning view! The bed was incredibly comfortable and the bathroom includes a lovely range of products.

The staff in the restaurant and spa were also very warm, friendly and professional. We left feeling so relaxed and are already looking forward to our next visit to the Apex City Quay Hotel and Spa.

M Williams x

Date of stay: March 2024
Trip type: Travelled as a couple
Thank RedWills27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyndsey Nicholls, Guest Services / Front Office at Apex City Quay Hotel & Spa, responded to this reviewResponded 11 March 2024

Dear 978marciaw

Thank you for choosing to celebrate your birthday with us and for taking the time to share your feedback.

I am delighted to read that you had a comfortable and enjoyable stay with us and that our friendly team made such a positive impact on your stay with us.

I look forward to welcoming you back to Apex City Quay Hotel and Spa again soon.

Kind Regards

Lyndsey Nicholls
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2024

Lovely spa hotel with beautiful views from the bedrooms. Nice swimming pool and hot jacuzzi. Nice big family spaces to group. Staff are amazing at helping. Food in hotel are reasonably price but there are loads of places to eat nearby. Great family weekend.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gracerrankin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyndsey Nicholls, Guest Services / Front Office at Apex City Quay Hotel & Spa, responded to this reviewResponded 4 March 2024

Dear gracerankin

Thank you for choosing to stay with us to celebrate your birthday and for taking the time to share your feedback.

I am delighted to read that you had a comfortable stay and that you had the opportunity to enjoy our Yu Spa facilities. Thank you for highlighting our helpful team, your comments are very rewarding to read.

I hope that we may have the opportunity to welcome you and your family back to Apex City Quay Hotel and Spa again soon.

Kind Regards

Lyndsey Nicholls
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

Well placed hotel for visiting Dundee and usually good value but hotel was full and our room on the 5th floor was not the usual quality. Also, staff were not very helpful in resolving issues with the room. However food and service in the restaurant is excellent .

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank birdscrossing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyndsey Nicholls, Guest Services / Front Office at Apex City Quay Hotel & Spa, responded to this reviewResponded 4 March 2024

Dear birdscrossing

Thank you for sharing your feedback following your recent stay with us here at Apex City Quay Hotel and Spa.

I am delighted to read that you enjoyed dining in our Quayside bar and grill however please accept my sincere apologies for the disappointment caused with the room and that the team were unable to resolve your complaint.

I hope that we may have the opportunity to welcome you back to our hotel again in the future to enhance your perception of our hotel.

Kind Regards

Lyndsey Nicholls
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

Stayed at the hotel for one night. On business. Very comfy bed. Lovely room. Restaurant staff were extremely friendly and the service was great. Nice relaxing experience. Unfortunately I did not use the additional facilities. But I would definitely recommend this hotel.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fionabuchanan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyndsey Nicholls, Guest Services / Front Office at Apex City Quay Hotel & Spa, responded to this reviewResponded 4 March 2024

Dear fionabuchanan

Thank you for choosing to stay with us and for taking the time to share your feedback.

I am delighted to read that you had a comfortable stay and that you enjoyed dining in our restaurant.

I hope that we can welcome you back to Apex City Quay Hotel and Spa again in the not too distant future.

Kind Regards

Lyndsey Nicholls
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

More coffee and milk needed in room for two night stay more tension to detail on cleaning on rooms carpet and curtains needs replaced been six times in the last three months seems to be going down hill

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank carolwalley1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyndsey Nicholls, Guest Services / Front Office at Apex City Quay Hotel & Spa, responded to this reviewResponded 28 February 2024

Dear carolwalley1

Thank you for sharing your feedback following your most recent stay with us here at Apex City Quay Hotel and Spa.

Please accept my sincere apologies that the room presentation has deteriorated and be assured that I have shared your comments with our Housekeeping Manager to investigate. Following on from your comments I have added a note to your profile to ensure that extra coffee and milk is placed in to your room for arrival.

I hope that we may have the opportunity to welcome you back again soon.

Kind Regards

Lyndsey Nicholls
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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