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“I love this cinema but...”
Review of Cineworld Dundee

Cineworld Dundee
Ranked #7 of 17 Fun & Games in Dundee
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Attraction details
Owner description: Cineworld Dundee is a 9 screen cinema located near the A90. The cinema has a free car park outside and an arrangement of eating establishments nearby. Facilities include a Baskin Robbins ice cream counter and a dedicated bar area. Cineworld Dundee shows a variety of films and live events
Reviewed 21 May 2014 via mobile

I've been an unlimited member for a long time now over 2 years and I love going too the cinema on a regular basis but now your bringing allocated seating in from June - a lot of people including myself are not happy with this why can't you leave it the way it is letting people pick when they want - I don't want to have to book way in advance if I want a good seat il arrive early and get one :/ you will loose a lot of customers bringing this into play

2  Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jp1903, Manager at Cineworld Dundee, responded to this reviewResponded 5 June 2014

Thank you for taking the time to post a Cineworld review on TripAdvisor. My name is John Playfoot and I am Deputy General Manager of Cineworld Dundee

I appreciate you comments regarding the company's decision to allocate seats in the near future throughout their estate. Several Cineworld sites have been doing this successfully for years and I think they feel there should be some consistancy with this. throughout the company.

We want to embrace this change in Dundee as we feel it will provide a better service for our customers for a number of reasons which include: you will be guaranteed a particular seat for a performance when you book, it will be easier for larger groups to ensure their seats are together and it will also allow for more people getting in to 'sell outs' as we can fully maximise a screen, turning less people away.

Obviously there will be a period, like with any change of this magnitude, that will have some teething issues but we want to take on board all feedback and ensure we continue to provide the best customer service possible.

I hope this goes someway to explaining Cineworlds decision but if you would like to discuss further please do not hesitate to speak to someone from our customer services team

Thanks again for taking the time to comment and we really hope you continue to be part of our Unlimited family

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54 - 58 of 81 reviews

Reviewed 11 May 2014

Have two children and we all love going to the cinema. Don't mind paying the price for the tickets, but how can you justify the price of the food and drinks? It often costs more to pay for snacks than it does for the price of the tickets. I appreciate that you don't have to purchase anything, but it adds to the experience for the kids to get sweets etc. I understand the reason for this is that it is in line with other cinemas? Not the best excuse in the world! We would visit much more often if we could afford it. On the plus side, the staff are always very helpful and friendly. Good parking. x

Thank Nikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jp1903, Manager at Cineworld Dundee, responded to this reviewResponded 19 May 2014

Thank you for taking the time to post a Cineworld review on TripAdvisor. My name is John Playfoot and I am Deputy General Manager of Cineworld Dundee

I do appreciate your comments regarding the cost of concessions. You are right that we are in line with similar leisure facilities and we are constantly reviewing our pricing. In addition to this we regularly have various offers on products (cheaper early week popcorn combos, kids munchboxes are only £2.00 on Saturday mornings and the flavour of the month BR ice cream is £1.50. Unlimited customers also get up to 25% off all concessions)

Thank you for commenting on our staff. we work hard to ensure the team are happy in their employment and are trained to excel front of house and ensure that every customer has an enjoyable experience

We hope to see you again - and thanks once again for your feedback

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Reviewed 22 March 2014

If you want to see that blockbuster movie you've been waiting to see but you want to do it in a cinema whilst sitting in a comfy chair of your choice where there is plenty of leg room then visit Cineworld Dundee. If you want to enjoy an ice cream while you watch the blockbuster then visit Cineworld Dundee and choose one of the several flavours of Baskin Robbins' Ice Cream that they sell but beware of eating too much of the Blue Raspberry as it causes a worrying colour change to a certain unmentionable.

The one downside of Cineworld Dundee is the narrowness of the cubicles in the ladies room along with the unappetizing smell of the alleged air freshener.

Thank Barbara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jp1903, Manager at Cineworld Dundee, responded to this reviewResponded 25 March 2014

Thank you for taking the time to post a Cineworld review on TripAdvisor. My name is John Playfoot and I am Deputy General Manager of Cineworld Dundee

I had a good chuckle regarding your Baskin Robbins experience I have to say! I am glad your experience in general has been a positive one.

Regarding the air fresheners in the rest rooms - I will ask the question to our contractor the next time they are in to do their monthly service. I do have to point out though that with the footfall we do have to have a 'stronger' smelling fragrance to contain the odours built up through the day

Thank you again for sharing your experience and we look forward to seeing you again soon

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Reviewed 13 March 2014

Nice cinema with easy parking etc. Seats in the auditoriums are spacious and comfortable. Snack and sweet prices are the same as all cinemas, total rip off !

1  Thank Longforganlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jp1903, Manager at Cineworld Dundee, responded to this reviewResponded 14 March 2014

Thank you for taking the time to post a Cineworld review on TripAdvisor. My name is John Playfoot and I am Deputy General Manager of Cineworld Dundee

I am glad you find our seats comfortable and spacious and have in general enjoyed your experience at Cineworld Dundee.

Regarding the price of snacks, I agree that they are a premium price but we are competitive with other similar entertainment industry prices and we continually try to offer 'deals' - for example saving up to 25% if you are an Unlimited card holder or cheap combo offers on a few of our quieter days.

We really appreciate you taking the time to review us and we hope to see you again soon

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Reviewed 11 March 2014

At the site for ice hockey but the movies provided adequate entertainment for 10 under 14 boys and 3 of their sisters on Saturday afternoon.

Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jp1903, Manager at Cineworld Dundee, responded to this reviewResponded 12 March 2014

Thank you for taking the time to post a Cineworld review on TripAdvisor. My name is John Playfoot and I am Deputy General Manager of Cineworld Dundee

Glad you enjoyed your visit to the cinema and we succeeded in keeping yourself and the children entertained. Hope you return soon.

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