Just wanted to highlight a recent cost issue we experienced with Malmaison, Dundee -
We had booked 4 rooms and, on arrival, enquired about the cost of breakfast and were advised £8 ( continental) / £10 (cooked).
As we were due to leave sharp the next morning we booked 7 x continental breakfasts @ £8 each.
On receipt of our invoice we noticed we were charged £13.95 per person for breakfast and highlighted this to the Hotel.
We received a response indicating we had been quoted costs incorrectly and the charges would still stand. We did point out the incorrect quote was not our error but following a ridiculous email chain we have not received the refund of our overcharge and, considering the business we did give the Malmaison with our original room booking, the 'battle of wills' in pursuing this has been very disappointing.
SO.....the message is double check any verbal costs quoted.
This issue spoilt what was otherwise a very nice stay in Dundee and the poor rating is simply to highlight our overcharge in light of an unsatisfactory resolution to our complaint.
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- Also Known As:
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