Booked Hotel on line as my friend was staying the night, asked for card details to reserve the room. When I arrived checked in asked if I should pay, and was told to pay in the morning. Room was nice, large room with Sofa, but dated, tv had limited channels and bathroom cold, owner showed mw to room, got her life story about her selling next year, and who was taking over. Ate out that night as I do not like spicy food, was asked to leave list for breakfast, which I did. In the morning it was still lying there, no staff on duty, my friend who was on a different floor said the place was very noisey and you could here everyhting through the walls!!.
At breakfast we were asked what we wanted, again. We had to aske for milk, butter, and options were limited, the hot breakfast came and there was one only of the items asked for even although we did not want other options, the bacon tasted deep fried. I went to check out, and to raise my concerns and it was the same person who served/made/delivered the food, explained all the staff had not turned up, so I would need to call later to make my payment. When I did I was informed my payment had already been taken, even although I wanted to pay with a different card, I explained and felt I was being scalded for complaining ( Sandra ) said the food was nothing to do with her and she ws pass on my comments, never received a call or expalnation from anyone, shocking customer service. A week later still not had any receipt, had to call, one again got a long winded explanation. Needs shake up.
- Official Description (provided by the hotel):
- This refurbished hotel offers en suite rooms, some of which have picturesque views of the River Tay and Broughty Ferry Castle. The New Dundee Carlton Hotel is home to Mercury Maia fine-dining restaurant and cocktail bar. All rooms are en suite and offer luxurious soft furnishings. ... more less
- Reservation Options:
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- Also Known As:
- Dundee Carlton Hotel Scotland