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“Pleasant stay in beautiful surrounding”

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Hot-el-apartments Edinburgh Waterfront
Certificate of Excellence
Reviewed 16 February 2014

Staff were friendly, apartment was very clean and beautifully decorated. Such a bargain. Loved the idea of underground parking. Worth every penny. Overall had a great time staying here and will be recommending to friends and family. Will be back for sure!

  • Stayed: January 2014
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Thank MissAASN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 - 149 of 310 reviews

Reviewed 7 February 2014 via mobile

Lovely 2 bedroom, 1 ensuite plus large bathroom. Open plan lounge/kitchen well fitted out. Great views. Clean and comfortable and great value for money. Would recommend contacting Hot el Apartments direct to book marginally cheaper than through on line agents.

Stayed: February 2014, travelled on business
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

I would be very weary booking with this Hotel-Apartment group. After what seemed like a nice stay, we were informed that the Hotel group were to take the amount of 600 pound out of the card owner’s account for a rip in the couch! As a group, we were outraged, we knew we didn't cause the rip and what’s more, the rip had been recognized immediately on entering the apartment on arrival, but It was raining, we were tired, we didn't report it. We could not prove we didn't cause it as there was no evidence available that would suggest this. As it was the Christmas period and after the charge had been applied it was very difficult to contact the management of the group. Upon making contact with managment they agreed to fixing the couch for the much reduced amount of £75. Although it was a huge relief I knew that there was no way it could have dropped so much if we were actually guilty of ripping the couch but this was the only compromise I had. All in all, we had an enjoyable stay and our apartment was well maintained but New Year’s Day and the following week was destroyed for 7 people as a result of the huge amount coming out of the account with no warning and the following struggle to get it all back! For future travellers I would ensure you are very clear on the condition of everything in the apartment and to demand a preview with reception before signing the contract.

  • Stayed: December 2013, travelled with friends
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7  Thank GenuinePuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELAPTS, OPERATIONS DIRECTOR at Hot-el-apartments Edinburgh Waterfront, responded to this reviewResponded 7 February 2014

I am really disappointed to read this review. These guests did stay however, they really enjoyed their stay with us. So we must be doing something right. As any hotel operator we at times get damages to our apartment which are caused by guests. These damages disrupt the service we wish to provide to the next guest who wants to stay with us. Following the rip to the one-piece 3 seater corner sofa, this apartment was out of action for 10days before I was able to arrange a local upholstery to carry out an inspection and eventual repair of the said sofa. These 10 days were lost revenue to us as a company and £600 came nowhere close to making up this deficit. The 10day period was due to being the christmas and new year period and most business shut down for the holidays. The upholsterer charged £75 which was a fair price and I, the Operations Director authorised the refund of £525 straight away to these guests even before the repair was carried out. I believe we as a company were professional throughout this dispute. My management team communicated with the guests from the beginning and myself the Operations Director also took charge of the incident and resolved the dispute in a timely manner especially since it was over the New Year period. Finally our staff on all 3 sites in Glasgow & Edinburgh are on hand 365 days a year from 8am to 8pm and on-call service at night. If any guests have any problems with our apartments or service, we are always on hand to address their concerns. If you are reading this review response, I will confidently leave it up to you to come to a fair and balance view point. However, I would finally like to bring your attention to a review made by another guest - Dr. Moran over this same period and make judgement for yourself.
Jim Gallen
Operations Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Fantastic location, excellent facilities nearby (pub,supermarket,gym,restaurants etc.) with great fast bus links into city centre. Apartment (3 bedrooms) beautifully decorated and very spacious, plenty of room for the 5 of us and could have easily squeezed 8 in. Cheaper than 2 rooms in a hotel for 2 nights, would reccommend and will use again.

Room Tip: Our apartment had a balcony which added to the experience, not sure how man have them but worth aski...
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  • Stayed: January 2014, travelled with family
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Thank MiaCat1523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

Staff - When checking in/out, the person at the reception is very kind to give you all the details for apartment, and surroundings.

Facilities & Comfort - Everything you need (for a family of four or two couples) - Two bedrooms / two bathrooms / living room /kitchen/ all fully equiped / parking included in room price.

Value for money - He have had a very good deal considering the normal rates.

Location - Perfect - Seaview / Asda - 5 mins away / Plenty of pubs and restaurannts nearby.

Room Tip: Ask for seaside view.
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  • Stayed: January 2014, travelled as a couple
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Thank Bogdan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

I booked a single bed room for a two night stay. When I got there was given a 2 bed which was nice. (It meant more towels.) I have to say the water pressure was amazing and bathroom facilities in general were great. Lovely wee kitchen with dishwasher (always a bonus) and a lovely sea view. Beds were comfy and clean. All in all I was extremely happy with the apartment.

My only gripe was there was a lot of work going on on the road outside which I didn't hear, but made getting in and out the car park a chore although that was no fault of the hotels. Also the car park wasn't very well lit. Felt very unsettling for a single woman on her own. I parked underneath one of the very few ceiling lights that was functional.

Room Tip: Reception is to the back of the last building (facing the water) on a corner so if in doubt just dri...
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  • Stayed: January 2014, travelled solo
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Thank Kiki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

Reading through other users reviews I had many of the same concerns. Specifically it is hard to locate (not on GPS), and difficult to find the office. We happened to stop that the local ASDA (Walmart) to look for better instructions when we could not locate the apartments, and the gentleman at the ASDA gas station seemingly knew our plight, and told us exactly how to get there -- drive ALL the way down the street, turn left at the end.

The apartments are huge, well appointed, and delightful. We were upgraded to a two bedroom suite for free. The apartments each have their own on demand hot water tank that are extremely new -- so any issues with those should be extremely isolated.

You can't beat the value for how nice the apartments are, but there is a little work to make it all come together.

  • Stayed: January 2014, travelled with family
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Thank 602Stan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hot-el-apartments Edinburgh Waterfront

Address: 9 Western Harbour | Breakwater, Edinburgh EH6 6PQ, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #29 of 217 Speciality Lodging in Edinburgh
Price Range: £111 - £471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hot-el-apartments Edinburgh Waterfront 4*
Number of rooms: 26
Reservation Options:
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Also Known As:
Hot-El-Apartments Edinburgh Waterfront Hotel Edinburgh
Hot-El-Apartments Edinburgh Waterfront Scotland

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