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“Run by abusive, unpleasant people. Fine until something goes wrong!”

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St Giles Apartments
Certificate of Excellence
Leeds
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Run by abusive, unpleasant people. Fine until something goes wrong!”
Reviewed 13 August 2010

On arrival for several days at the fringe festival this place seemed great. Fantastic location, nice furnishings (which one would expect for £200 per night).

I don't recommend these apartments though. Our hot water wasn't working, which we discovered on the first morning. The shower was freezing and the hot water tank isn't big enough to fill one warm bath, let alone two. We called the owner, who came up and said that he'd get a plumber out.

We returned late that night to find that we had no hot water whatsoever! God knows what the plumber had done, if indeed a plumber had ever been called. We rang the emergency mobile number provided and were assured that a handyman would visit at 10 am. We missed two shows whilst we hung around in the apartment waiting for the handyman to finish. When he left, we discovered that the shower dial had been forced such that it only disgorged scorching hot water, which would have burned anybody standing beneath it. It soon exhausted the hot water tank. Cue second morning of cold showers. We were furious. We called the office AGAIN and asked that our hot water be fixed. Nobody came.

It spoiled our trip because it took away any sort of spontaneity. We were really annoyed at the owner's inaction; the aim of the trip was relaxation and we didn't get much of that. Constantly ringing the apartments' office and taking cold showers is not restful.

Also, you only get one big towel and one small towel each, which they expect you to use for the duration of your stay. How hard would it be to change them when you're charging £200 a night?

We'd warned the staff that we'd be looking for recompense from the owner of the apartment for the problems with the water (as with many of these arrangements, they make you pay in advance before they release the key). We waited in the office on our check-out morning for the owner, who finally appeared with very ill grace. We very reasonably asked for a discount on the cost of our accommodation since we'd been unable to take a warn shower or bath during our three night stay. The owner said that we'd have to take it up with his plumber!!!! He also accused us of breaking the shower ourselves, which was nonsense. We told him that he'd breached an implied term of his contract with us and that our remedy, if he refused to negotiate with us, would be to dispute the VISA transaction. He said that there would be no refund because of "the attitude you're showing"!!

The owner is a thoroughly unpleasant man and we felt quite intimidated by him. OK, the apartments are nice and well located, but these people aren't professional and don't know the first thing about customer service. AVOID!

  • Stayed August 2010, travelled as a couple
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Helpful?
6 Thank Finance23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Galway
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 July 2010

We travelled to Edinburgh in Jul 2010 - I booked St Giles Apts - but we ended up in Avocates Apartments
we arrived late around 11pm - this was not an issue as we had let them know in advance & the company had left keys in a secure location for us
would recommend getting a taxi from the Airport as we did though - if we had not I think we would have been a little lost as the entrance is in one of Edinburgh's closes
We were allocated an apartment in Advocates close overlooking princes street -
the apratment was over two floors - with 2 double bedrooms & bathroom on the lower level and a good kitchen and lovely lounge on upper level
This suited our family well - but I would mention that it was up 1 flight of stairs to lower level and stairs in apartment were steep enough - not a problem for us & 2 teenage boys but would think carefully if you had small children or were less mobile
We arived late at night after a delayed flight and were delighted to find Tea , Coffee Sugar, Milk & even orange Juice & bottled waterleft for us - very welcoming. The Apartment was very clean and well furnished
Lovely views from the lounge over Advocates close & down to Princes St
Overall would I recommend these appartments

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaureenGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2010

We booked with Apartments Edinburgh (http://www.apts-edinburgh.co.uk/) through Lastminute (about 6 months in advance) having read the great reviews on here about large spacious rooms etc etc.

On booking we received an email confirming that it was an Apartment in Old Fishmarket, so emailed to check that booking was correct and was assured that Fishmarket was as good as St Giles.

Either all the St Giles reviewers are wrong OR Fishmarket is far inferior.
1) The bedrooms were so small that you had to physically move the bed to shut the door about 1ft of floor space on all sides.
2) No rails or hooks to hang bathroom towels on, so had to hang over backs of dining room chairs to dry.
3) Food on the floor on arrival under dining table
4) Boiler between the rooms very noisy from 11pm
5) Can hear the occupants of the flat above when they used their bathroom.
6) Windows could only be opened a couple of inches and even with all of them open the place was boiling hot all night (and it was cold & wet during the day)
7) The alleyway outside was used for ghost tours til 2am so every 30 minutes a noisy crowd came past and stopped for a story on the steps below - I would assume no worse than anywhere else just off the Royal Mile in peak tourist season though.

For £458 for 3 midweek nights we were expecting a high end apartment, we could have booked the Radisson nearby for that cost.

On the positive side, for a tourist trip it is a perfect location halfway along the Royal Mile and not too far from Waverly Station.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank LeedsCouple76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 June 2010

The apartment was up a couple of flights of stairs, but the 3-bedroom apartment was huge and nicely decorated. We looked directly out on the Royal Mile across and just uphill from St. Giles Cathedral. Beautiful!

Check-in was easy. Tons of space. A little bit noisy in the early morning hours, but being on the Royal Mile, I would expect that. Just be certain to ask about the hot water heater. It's a bit tricky. Overall, nice place to stay, and I would stay there again, especially for a few days rather than just one night.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank lifeline42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2010

We stayed in St Giles 1 overlooking St Giles Cathedral on the Royal Mile for 6 nights over Christmas 2009 and it was the highligh of our trip. The apartment is beautiful and well equipped with excellent appliances and linen (a microwave would be useful). We enjoyed having a washing machine and dryer as well. The heating in December worked well. We can definitely recommend it for comfort, location and value for money. It really is a wondeful gem.

  • Stayed December 2009, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank macpamJHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2010

The apartments are located on the Royal Mile, overlooking St Giles Cathedral,. Would recommend these apartment to everyone apart from elderly or disabled person due to the stairs that your have to climb up to reach the apartments, they are equpped with all kitchen applinaces including dishwasher and washing machine, we all had a great stay in Edinburgh which was for one of our party running the marathon last Sunday. Well worth every penny, would stay again anytime.

  • Stayed May 2010, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank catloverManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin Ireland
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 29 March 2010

Stayed in the St. Giles aparments with 17 other girls (6 to each apartment)! Excellent accommodation. They are modern, clean, spacious, comfortable. The beds were very comfortable. The staff memberswere very friendly, accommodating and helpful. The location is excellent for everything tourist-wise in the city. I like my comforts and was very happy with this location. People at the front of the buiidling said they could hear some street noise at night but not a lot. I would highly recommend this location for a group of people staying in Edinburgh to see the sites or checking out the nightlife.

They have a lot of facilities for self catering also, including hair dryers, iron, kitchen tools, tv, fresh gorgeous big thick towels, etc. Very happy here. Will go again.

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Una D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St Giles Apartments

Property: St Giles Apartments
Address: 375 High Street, Edinburgh EH1 1PW, Scotland
Region: United Kingdom > Scotland > Edinburgh > Old Town , Cowgate
Amenities:
Kitchenette
Hotel Style:
Ranked #20 of 205 Speciality Lodging in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — St Giles Apartments 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
St. Giles Apartments offers self catering accommodation in the heart of Edinburgh at great value for money. Our self catering apartments are furnished to excellent standards, designer finished, fully equipped with all crockery and linens. Situated conveniently for all of Edinburgh’s attractions our apartments make for an exceptional base while visiting our historic city.By staying with us you will find great value when comparing to a city centre hotel but with the added benefit of your own living room, dining area, fully equipped kitchen and most importantly privacy. ... more   less 
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Also Known As:
St Giles Apartments Hotel Edinburgh
St Giles Apartments Edinburgh, Scotland

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