Booked this apartment through Easylet Edinburgh apartments and would not use them again. when we arrived and tried to obtain the key through instructions they gave us there was no key in the box. Spent 20 minutes trying to contact them only to be told that we could not get access to the apartment as there was problems with it and they had moved us to an apartment on the other side of town. Told them this was totally unacceptable as we had booked this because of the location and they said there was nothing they could do as they did not have another apartment near. They did order a cab to pick us up and take us to the apartment which was definitely inferior, burn marks on the carpets and holes in the flooring in the kitchen and could have done with a repaint and another clean! Contacted them again to tell them this and they offered us one in another block 4 floors up and no lift ! and one member of our party had a bad leg! They offered us £100 back on our payment which only just covered the cost of taxis to and from where we needed to be. Definitely spoiled the weekend and would not use this letting company again!
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- Also Known As:
- Royal Mile Accommodation Edinburgh, Scotland