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“Prince or Pauper!”

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Apex Waterloo Place Hotel
Ranked #32 of 150 Hotels in Edinburgh
Certificate of Excellence
Tennessee
Level Contributor
244 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“Prince or Pauper!”
2 of 5 bubbles Reviewed 21 March 2014

If you are staying here, PLEASE take the time to call and inquire what room you have been assigned! If you are on floors 5 or above, you are fine. Your room will be spacious, have all the amenities and have light and/or views from the windows. BUT....if you are in a room on 4th floor or lower (the hotel is built into a hill so 4 or lower is below ground), not only will your room be small and dark, it even lacks amenities provided on upper floors! FOR THE SAME PRICE!!! We were initially given a room on the 3rd floor (for $300/nt.). Small, dark with one window overlooking a brick wall with a handicap bathroom (whereby the entire floor gets soaked when the shower is on) that was not requested. I called and asked for a new room and as was told, "Sorry, everyone has checked in for the night already." What the heck does that mean? It was a Wednesday night and they were not full -- she just didn't feel like going to any trouble. After stewing for about it for one night, the next morning I approached the front desk, informed them the trip was a surprise for my daughter's 18th birthday and conveyed my disappointment in our room. This employee was much more helpful and, lo and behold, a new room was found. This one on the 5th floor. Bright, spacious and here is the list of amenities the 5th floor has that the 3rd does not (for the same price): terry cloth robes, full length mirror, radio/alarm clock & additional toiletries. Does not seem like much, but why is there any difference at all? Lower rooms are not cheaper. Basically -- you will be treated like a prince if given a high floor number and a pauper if given a lower floor room.

Furthermore, while the location was okay, if I was going to Edinburgh again, I would definitely want to be nearer the action -- look for somewhere on the Royal Mile. This hotel is actually sort of on the outskirts of where all the fun is. And if you are looking to save money, the chain hotel next door (maybe Travelodge?) was better value than the pathetic 3rd floor room we were originally given.

Room Tip: The higher up you go, the more value you will get for your money.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Codeedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,258 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (708)
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lake district
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

We chose the hotel due to its superb location. It's seconds from Waverley, a minute from Princes Street and about 5 minutes to the Playhouse Theatre. It's also very close to North Bridge giving easy access to the Old Town/Royal Mile etc.
We only had breakfast there, but that was excellent and the bar was comfortable. We were told the bar was 24 hours, but when we returned late that evening it was all shut up and we were told drinks could be served in your room - not the same thing!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LakeDistrictRolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duram
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 19 March 2014 via mobile

A beautiful modern hotel just minutes from princess street. Quality breakfast. Lovely room. Elimiss toiletries. Large t.v. comfy bed. Large shower. Pool, jacuzzi, gym, sauna and steam room. Attentive staff that went the extra mile with ballons, chocolates, goodies and banner as it was my 50th birthday. Would highly recommend this hotel to anyone.

Stayed March 2014, travelled as a couple
Helpful?
3 Thank hinney911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bingley, United Kingdom
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

Fantastic hotel. Extremely good customer service, everyone very friendly. Great location. Great rooms. Big hotel but nice and quiet.
Its a shame that there was a certain amount of maintenance going on during my stay though (steam room wasn;t working too) but overall fantastic

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Snodnod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 17 March 2014

I believe the hotel is good value for money.

The location is at the east end of the City, although very central, far enough away from everything to not be disturbed from a good nights sleep.

There is an adequate gym with steam (not working on our stay) and sauna, with a small swimming pool.

The bar area is a little sole less and although we did not eat in the restaurant, the menu looked fine.

I would recommend Leo's Beanery for some great breakfast and Castle Terrace for a fine dining experience. We also went to Jamie's for brunch which was up to his usual standards with a varied selection.

Overall better than the average mark, although not sure it was "good".

To sum up, value for money in a good location.

Room Tip: Get a room as high as possible as the hotel is on a slope so some rooms on lower floors are actually...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fussey45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Runcorn Cheshire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 16 March 2014 via mobile

We were lucky enough to be bought a weekend away in Edinburgh by our children. We stayed in the Apex which is ideally situated close to the railway station and not far from all the sights. The hotel is spotless and the staff are excellent. Linda on the information desk was so helpful! Our room wasn't large but tastefully decorated and the bathroom was beautiful. The bed was so comfortable and the pillows were to die for. All in all a wonderful weekend.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank skippy53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
53 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

I booked a long time in advance for a few days sightseeing in Edinburgh, and got a great rate on a three night stay in a Superior twin room. For the price, I was extremely pleased.

The location can't be beat, just a few steps from the train station and smack in between the "Old Town" (ie, the medieval part) and the "New Town" (if you can call Georgian "new").

The room was very large and comfortable, with extremely comfortable mattresses, pillows and duvet. The bathroom was even better, large and spacious with a big bathtub and separate shower.

The facilities are excellent for the price, with a nice bar and restaurant (neither of which we used - although they did look inviting!), a small but complete gym and a pool. For those that don't want to pay the hotel breakfast rate (we are light breakfast eaters so it doesn't make sense for us), there is a nice, independent coffee shop a few doors down as well as a Starbucks a few steps further.

The only minus was that the water in the bathroom wasn't really hot, although I never complained about it so might have been easily fixed and hence isn't a fair complaint.

The staff are very pleasant.

I would definitely stay here again.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apex Waterloo Place Hotel

Property: Apex Waterloo Place Hotel
Address: 23-27 Waterloo Place, Edinburgh EH1 3BG, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Edinburgh
#6 Family Hotel in Edinburgh
#7 Business Hotel in Edinburgh
#13 Romantic Hotel in Edinburgh
#20 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Apex Waterloo Place Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the city centre to the East of Princes Street, this historic building combines traditional features with contemporary style. This four star deluxe hotel has 186 stylish en-suite rooms with widescreen LCD TV, large desk, free Wi-Fi and local calls, ground coffee and selected teas, luxury toiletries, iron and ironing board. Other facilities include Elliot's Bar and Restaurant, Events space for up to 184, and a Spa. The spa's pool, sauna and gym are free to guests and a range of Elemis spa treatments can be booked in the single and couples treatment rooms. ... more   less 
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Also Known As:
Apex Waterloo Place Edinburgh
Hotel Apex Waterloo Place
Apex Waterloo Place Hotel Edinburgh, Scotland

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