We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good hotel in a great location” 5 of 5 bubbles
Review of Apex Waterloo Place Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Apex Waterloo Place Hotel
Ranked #33 of 150 Hotels in Edinburgh
Certificate of Excellence
Lafayette, Colorado
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good hotel in a great location”
5 of 5 bubbles Reviewed 11 July 2014

When we got off the train from London we hailed a taxi. The cabbie laughed when we told him we were headed to the Apex Waterloo Hotel. "It's right there," he said, pointing down the street. The castle and royal mile were in easy walking distance, as was the new town area. We found our room to be quite comfortable, and the staff was friendly, though not quite exuberant. Compared with lodging rates we encountered in general, this hotel seemed to be quite fairly priced. We'd stay here agian if ever back in Edinburgh.

Room Tip: We were on the 5th floor, which was quiet.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cabdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 19 July 2014
Dear Cabdiver,

Thank you for taking the time to write a review about your recent stay with us at Apex Waterloo Place Hotel. We are delighted to see that you enjoyed your stay and that you found our staff friendly. We are also pleased to see you enjoyed our central location, rooms comfortable and that you found us to be fairly priced. We hope to welcome you back in the near future.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,170 reviews from our community

Traveller rating
    2,385
    1,392
    290
    78
    25
See reviews for
680
2,098
192
426
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (706)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Had a great stay here. Facilities excellent and we could walk iinto town in a couple of minutes. Breakfast was fresh and tasty - staff pleasant and whilst busy gave you time without feeling rushed. Used the Spa for a couple of treatments which were pleasant. Rooms light airy and very well insulated during our whole stay we never heard another siound not generated by us, Great showers hot water....need we say more?

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank TIGH-NA-SITH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 19 July 2014
Dear TIGH-NA-SITH,

Thank you for taking the time to write a review about your recent stay with us at Apex Waterloo Place Hotel. We are really pleased to see that you had a great stay and enjoyed the location of our hotel. We are very lucky to be centrally located close to all of Edinburghs main attractions. Thank you also for your positive feedback with regards to our facilities, breakfast, staff and spa. We will pass this feedback onto our team members. We hope to be able to welcome you back in the near future.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 July 2014

Apex Waterloo was to be the highlight of our Scottish holiday being the most expensive hotel on our itinerary. We were there for three days. The first problem was that the night curtains were cut to narrow not adequately covering the window thus allowing light past the edges at both ends. Next our room was not cleaned until about 4.00pm on the first day. We came back late every day thereafter. The delayed service denied us enjoyment of the room during the day. To make matters worse there was no WiFi. They had IT problems for three consecutive days, it only came on the day we left. The staff were not very helpful nor I could detect much sympathy for our dilemmas.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank atselvay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 10 July 2014
Dear atselvay,

Thank you for taking the time to write a review about your recent stay with us and for providing us with such valuable feedback.

I would like to apologise that on this occasion your stay did not live up to your expectations, primarily due to your disappointment with regards to your bedroom curtains allowing light into the room, the delay in housekeeping refreshing your room as well as the issues experienced with the WIFI. Thank you for bringing these to our attention.

As you can see from other reviews we receive many positive comments with regards to our staff, therefore we are disappointed to see that on this occasion you found our staff to be not very helpful. We will be investigating your feedback further and will take this opportunity to make improvements where required.

With regards to the delay in your room not being serviced until 4pm we provide “Please Refresh our Room” signs in all bedrooms in order that housekeeping can be alerted to refresh your room as a priority whilst you are out. Please accept our sincere apologies that you were not made aware of these and for the delay you experienced in your room being serviced on your first day.
We are aware that a number of guests experienced some issues with the WIFI on their Apple devices due to not having the latest software update. Once the latest software update was installed we found this rectified the issue; however we also reported the issue to our WIFI operators in order to rectify issues guest were experiencing with the older version of their Apple software. We are sorry that this took some time to rectify. We were not aware of any other WIFI issues on any other devices during this time. Our sincere apologies if you have a different device that was also affected by connectivity issues and we will certainly investigate this further.

We do hope that despite this you will consider giving us a chance to redeem ourselves by staying with Apex Hotels again in the future. Should you wish to discuss your feedback further please do not hesitate to contact me via the hotel on telephone number: 0131 523 1819 or via email natalie.watts@apexhotels.co.uk.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 9 July 2014

2nd time I've stayed at the Waterloo and I don't think it can be beaten for location and quality in Edinburgh.
Staff are extremely helpful and friendly. On this occasion I visited as part of a group of 10. We had booked 5 rooms, when we arrived one room wasn't quite ready (can check in from 2pm we arrived at 2.10pm) staff immediately offered complimentary drink at the bar for the inconvenience and room was ready 10 mins later.
Swimming pool is a great bonus, although not huge it's very relaxing and usual pretty quiet.
Great location for the castle, shopping, bars and restaurants.
Will most definitely be back.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Verity L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 10 July 2014
Dear Verity L,

Thank you for taking the time to write a review about your recent second visit. We are delighted to see that you have rated us as a great hotel. We are so pleased to see that you find the location and the quality of the hotel unbeatable. It’s also great to see that you found our staff to be extremely friendly and helpful. We will ensure that your feedback is passed onto the team. Its great to see you managed to get time to relax in the pool during your stay.

Thank you again for your feedback and we hope to be able to welcome you back soon.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 July 2014 via mobile

We only spent one night at the Apex Waterloo Place hotel but wished we could have spent more time there. Up on the eighth floor our room was quiet, light and airy and well appointed.
Our rate included both dinner and breakfast in the restaurant, while it was busy we never felt rushed and the staff were attentive and paced the meal beautifully. The dinner menu on offer was their theatre menu which still offered plenty of choice. For breakfast they offered the full menu as part of the package.

The staff were very friendly and helpful.

We would love to spend more time at this hotel and Edinburgh

Stayed July 2014, travelled as a couple
Helpful?
Thank Neva_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 10 July 2014
Dear Neva_home,

Thank you for taking the time to write a review about your recent stay with us. We are delighted to see you found our staff very friendly and helpful. We will ensure that your feedback is passed onto the team. We are also pleased to see that you enjoyed your dinner and breakfast in the restaurant and that you found the pre theatre menu to have plenty of choice. We would love to welcome you back again and hope to see you soon.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 July 2014 via mobile

Stayed here for 1 night with my partner on a night away from Dundee. Couldn't fault a thing. Hotel and staff were perfect. Loved the decor in the rooms with high ceilings. Will definitely return here soon!!

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 10 July 2014
Dear Sarah G,

Thank you for taking the time to write a review about your recent stay with us. We are delighted to see you had a brilliant stay and that you found your stay to be perfect. We will ensure that your feedback is passed onto the team.

Thank you again and we hope to be able to welcome you back in the near future.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

My second visit to this hotel confirms it as a favourite. The decor is elegant, contemporary and calm. The location is just off the end of Prince's Street, 5 minutes walk from the Scottish Government building (St Andrew's House), just by Calton Hill. It's only 10 minutes away from Prince's Street shops, the theatre and Waverley Station, and close to the Old Town (approx 15 minutes walk). So it's central, but just off the main drag and therefore quiet. Very friendly, helpful staff (they gave me a free toothpaste kit as I'd forgotten to bring mine). Excellent £15 breakfast (e.g. smoked salmon and scrambled eggs, vegetarian options, full Scottish breakfast plus extensive buffet). It has a small pool, spa and gym. This isn't a hotel for views - they're mostly of nearby buildings. I'd recommend booking a room on one of the higher floors (7 plus) to get the light. I paid £110 a night for a room on a lower floor (3rd) which was a bit gloomy but fine, with a nice modern bathroom - simple, with lovely Elemis toiletries (bath plus shower cubicle). Free wifi with a very easy connection. I didn't eat in the restaurant - instead I enjoyed a meal at Howie's restaurant almost next door (charming bistro style restaurant, with Scottish specialities such as Cullen Skink, salmon etc). I've stayed at the Apex twice on business trips but would choose it for a holiday too. I like the elegant, boutique hotel atmosphere (although it has 186 rooms so is large) and the great location.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShanM77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NWDGM, Manager at Apex Waterloo Place Hotel, responded to this review, 10 July 2014
Dear ShanM77,

Thank you for taking the time to write a review about your recent second visit. We are delighted to have been able to welcome you back and thank you for letting us know that we are a favourite hotel of yours. We are pleased to see that you like our boutique hotel atmosphere and that you would choose us for a leisure break as well as for business. It’s also great to see that you found our staff to be very friendly and helpful. We will ensure that your feedback is passed onto the team. Thank you again and we hope to be able to welcome you back in the near future.

Kindest regards

Natalie Watts
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
Old Town
Radisson Blu Hotel, Edinburgh
Radisson Blu Hotel, Edinburgh
#22 of 150 in Edinburgh
4.5 of 5 bubbles 834 reviews
Old Town
Old Town Chambers
Old Town Chambers
#5 of 150 in Edinburgh
5.0 of 5 bubbles 845 reviews
Old Town
Apex Grassmarket Hotel
Apex Grassmarket Hotel
#82 of 150 in Edinburgh
4.0 of 5 bubbles 3,170 reviews
Show Prices
Show Prices
Show Prices
Princes Street and Gardens
The Balmoral Hotel
The Balmoral Hotel
#9 of 150 in Edinburgh
4.5 of 5 bubbles 3,585 reviews
Old Town
Apex City of Edinburgh Hotel
Old Town
Fraser Suites Edinburgh
Fraser Suites Edinburgh
#54 of 150 in Edinburgh
4.0 of 5 bubbles 1,518 reviews
Show Prices
Show Prices
Show Prices

Been to Apex Waterloo Place Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Apex Waterloo Place Hotel

Property: Apex Waterloo Place Hotel
Address: 23-27 Waterloo Place, Edinburgh EH1 3BG, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Edinburgh
#6 Family Hotel in Edinburgh
#7 Business Hotel in Edinburgh
#13 Romantic Hotel in Edinburgh
#21 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Apex Waterloo Place Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the city centre to the East of Princes Street, this historic building combines traditional features with contemporary style. This four star deluxe hotel has 186 stylish en-suite rooms with widescreen LCD TV, large desk, free Wi-Fi and local calls, ground coffee and selected teas, luxury toiletries, iron and ironing board. Other facilities include Elliot's Bar and Restaurant, Events space for up to 184, and a Spa. The spa's pool, sauna and gym are free to guests and a range of Elemis spa treatments can be booked in the single and couples treatment rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, Priceline and Odigeo so you can book your Apex Waterloo Place Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Apex Waterloo Place Edinburgh
Hotel Apex Waterloo Place
Apex Waterloo Place Hotel Edinburgh, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing