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Patricia Y

Amazing hotel

5.0 of 5 bubblesReviewed 27 Nov 2023
First time visiting Edinburgh, the hotel is conveniently located, we were walking distance from old Edinburgh, the Christmas market and other tourist attractions. The hotel is clean, spacious and beautiful inside and outside. Everything is walking distance. The service was exceptional and everyone was very polite.
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this review
Responded 28 Nov 2023
Thank you for choosing Apex Waterloo Place Hotel for your first visit to Edinburgh, and for taking the time to share such a wonderful review of your experience.

We are thrilled to hear that our convenient location enhanced your exploration of Old Edinburgh, the Christmas market, and other attractions. It's great to know that you found the hotel clean, spacious, and beautiful, both inside and out. We take great pride in maintaining our property and ensuring a welcoming atmosphere for all our guests.

Your compliments on the exceptional service and the politeness of our staff are truly appreciated. Our team is dedicated to providing a memorable and comfortable experience, and knowing that we've made a positive impression is incredibly rewarding.

We hope your first visit to Edinburgh was filled with unforgettable moments, and we would love to welcome you back to Apex Waterloo Place Hotel for future adventures in our beautiful city. If there's anything we can do to make your next stay even more special, please don't hesitate to let us know.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 November 2023

Great contemporary well run hotel situated in the perfect location right in the hub of Edinburgh. Facilities - it’s all here. Rooms modern but still cosy and comfortable Clean to a high standard. Quality of food and service is excellent. I will be back!

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jenifer706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 25 November 2023

Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our contemporary and well-run establishment met your expectations.

It's wonderful to know that you found our location to be perfect, right in the hub of Edinburgh. We take pride in providing a central and convenient setting for our guests to explore and enjoy the city.

We are delighted that our facilities, including the modern and cozy rooms, contributed to your overall satisfaction. Maintaining a high standard of cleanliness is a top priority for us, and we appreciate your acknowledgment of our efforts in this regard.

Your praise for the quality of food and service is truly gratifying. We strive to provide an excellent dining experience for our guests, and it's rewarding to hear that we succeeded in doing so during your visit.

We look forward to welcoming you back to our hotel on your next visit to Edinburgh. If there's anything specific you enjoyed or any suggestions you might have to enhance your future stays, please feel free to share them with us. Your feedback is invaluable as we aim to continuously improve and exceed our guests' expectations.

Once again, thank you for choosing our hotel, and we can't wait to host you again in the future.

Best regards,

David Gardiner
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2023

We spent 3 nights and had a room right at the top of the hotel with a great view. Despite the location, it was very quiet. The room was comfortable with a kettle, Nespresso machine and a large glass bottle of filtered water in the fridge instead of the small plastic ones. Bed was very comfortable and there was plenty of hot water and towels in te bathroom. All the staff in the hotel were friendly and welcoming. In the dining room at breakfast and the one night we ate in, the staff there went out of their way to look after us and were extremely professional without being formal.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bill B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 24 November 2023

Thank you for choosing to stay with us at Apex Waterloo Place Hotel and for taking the time to share such a detailed and positive review of your experience.

We're delighted to hear that your top-floor room provided both a great view and a quiet environment. It's our aim to ensure that every aspect of our guests' stay is comfortable and enjoyable, and I'm glad to know that the amenities, including the Nespresso machine and the eco-friendly approach with the large glass bottle of water, added to your satisfaction.

Hearing that you found the bed comfortable and the bathroom well-equipped is particularly pleasing. We understand how these aspects significantly contribute to the overall experience of a stay.

Your kind words regarding the friendliness and professionalism of our staff are truly appreciated. Our team is dedicated to providing a warm, welcoming, and attentive service, and it's heartening to know that this was evident to you throughout your stay, especially in the dining room.

If there is anything we could have done to make your stay even more special, or if you have any suggestions for your future visits, please don't hesitate to let us know. We look forward to the opportunity to welcome you back to Apex Waterloo Place Hotel for another delightful visit.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2023

Had a really good time. Friendly staff great location. Long open hours for sauna and steam room. Felt really relaxed here. Everyone was eager to help the bed was comfy although I wasn’t a fan of the pillows but that’s just preference thing.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 4bis6y4d08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 24 November 2023

Thank you for choosing Apex Waterloo Place Hotel and for sharing your wonderful experience with us.

We are thrilled to hear that you had a really good time during your stay. It's particularly heartening to know that our friendly staff and the hotel's great location contributed positively to your experience. Our aim is always to create a welcoming and comfortable environment for our guests, and it sounds like we were able to do just that for you.

I'm glad that you enjoyed the long open hours of our sauna and steam room and that they provided you with a relaxing experience. It's always our goal to ensure our guests feel refreshed and at ease while staying with us.

We appreciate your feedback regarding the bed and pillows. Comfort preferences can indeed vary greatly, and we strive to accommodate a wide range of tastes. Your input is valuable to us and will be considered as we continuously seek to improve our guest experiences.

Thank you once again for your kind words and for your recommendation. We look forward to the opportunity to welcome you back to Apex Waterloo Place Hotel for another relaxing and enjoyable stay. If there's anything specific you would like for your next visit, or if you have any further suggestions, please don't hesitate to let us know.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023

Enjoyable to visit to Edinburgh. Good standards and friendly staff, will consider staying here again on the next visit to the city.
Rooms clean and tidy and quiet hotel. close to all we needed to be on this visit

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paul A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 22 November 2023

Thank you for choosing Apex Waterloo Place Hotel for your visit to Edinburgh. We are delighted to hear that you had an enjoyable stay and found our hotel to meet your expectations in terms of standards, cleanliness, and tranquillity.

Our team is committed to providing friendly and attentive service, and it's wonderful to know that this contributed positively to your experience. We're also glad to hear that our location was convenient for your needs during this visit.

It's heartening to know that you would consider staying with us again on your next visit to Edinburgh. We look forward to the opportunity to welcome you back and ensure that your next stay is as comfortable and enjoyable, if not more, than the last.

If there are any specific preferences or requirements you have for your future visits, or if there's anything we can do to enhance your experience further, please feel free to let us know.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

Great location for visiting the Christmas markets and other main attractions. Excellent service from the reception staff and food & beverage team. Brought out our daughter’s birthday cake and sang Happy Birthday as we enjoyed a final drink before leaving. Nothing too much trouble for the staff. Very happy guests. We also had a great view from our 10th floor bedroom. Highly recommend this hotel.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sandycrg61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 22 November 2023

Thank you so much for choosing Apex Waterloo Place Hotel to celebrate your 40th Birthday. We are absolutely thrilled to hear that your stay was a memorable one and that our location provided convenient access to the Christmas markets and Edinburgh's main attractions.

Your kind words about the excellent service provided by our reception and food & beverage teams are truly appreciated. We're delighted to know that the birthday celebration for your daughter, complete with cake and a singalong, added a special touch to your visit. Our staff always aims to go above and beyond to ensure our guests feel well taken care of, and it's heartening to know we succeeded in making your celebration joyous and comfortable.

It's wonderful that the view from your 10th-floor bedroom added to the enjoyment of your stay, and we're grateful for your high recommendation of our hotel.

Should you plan to visit Edinburgh again, whether for another celebration or just a leisurely getaway, we would be honoured to welcome you back. If there is anything specific you would like for your next stay or any way we can further enhance your experience, please don't hesitate to reach out.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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