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KDh21
London, United Kingdom
Good location, service at breakfast not great due to staff numbers
3.0 of 5 bubblesReviewed 3 Dec 2023via mobile
Location is very good, room was comfortable and had everything required for a short break, pool area is very small and extremely busy, waited at breakfast 15 mins to get seated, 10 mins to take order and 45 mins for food and the food wasn’t worth the wait.
Date of stay: December 2023Trip type: Travelled as a couple
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Reviews (6,701)
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All reviews great location train station rubber duck sauna and steam room walk in shower calton hill end of princes street superior room spa facilities lovely hotel royal mile large bathroom hotel bar central location lovely room old town family room
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Reviewed 1 December 2023

Lovely Hotel, really friendly helpful staff with clean and comfy rooms.
Location was brilliant, minutes from Waverley Station and practically on the doorstep of Princes Street, moments from Christmas Market oh and tour buses across the street.
Definitely recommend and stay again.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank afergu878400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 2 December 2023

Thank you for choosing Apex Waterloo Place Hotel and for sharing your delightful experience with us.

We are truly pleased to hear that you found our hotel lovely and that our staff's friendliness and helpfulness enhanced your stay. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations, as we strive to create a welcoming and relaxing environment for all our guests.

Your comments on our prime location, just minutes from Waverley Station, close to Princes Street, and near the Christmas Market, highlight one of the many benefits of staying with us. We're glad you were able to enjoy the convenience and the festive atmosphere around.

We are honoured by your recommendation and are thrilled to know that you would choose to stay with us again. If there's anything we can do to make your next visit even more enjoyable, or if you have any preferences for your future stays, please don't hesitate to let us know.

Thank you once again for your kind words. We eagerly await your return to Apex Waterloo Place Hotel.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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Reviewed 30 November 2023 via mobile

Had a fantastic 3 night stay at the Apex. Didn’t have breakfast or dinner so can’t comment on that, and whilst we bought our swimwear to use the pool and spa facilities, we were so busy in Edinburgh itself that we ran out of time. However, hotel was very comfortable, nicely furnished, incredibly comfortable beds and pillows, fantastic sized shower and bath and also had a good selection of tea/coffee/hot chocolate supplies, plus posh toiletries and a mobile hairdryer that wasn’t fixed in the bathroom. I slept like a baby here. The only thing I would say is that room 405 faced a back street and it could be noisy with drunk people walking past and then the hustle and bustle of morning traffic. But that’s because I like to sleep with the window open. Once it was shut you couldn’t hear a thing.

Fantastically located close to the Christmas market, St James’ Quarter, St Andrews Square, a 15 -20 minute uphill stroll to the castle and Royal Mike, plus lots of shops and places to eat along Princes Street. Check out Rose Street too as lots of nice restaurants and pubs along there also. Overall a great mini break and we will be back!

Room tip: Edinburgh has so much to see at this time of year, so plan your trip well. 3 nights just wasn’t quite long enough to see everything.
Date of stay: November 2023
Trip type: Travelled as a couple
Thank TheAlexanders15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 1 December 2023

Thank you for choosing Apex Waterloo Place Hotel for your 3-night stay in Edinburgh, and for sharing such a detailed and positive review of your experience with us.

We are delighted to hear that you had a fantastic time and found the hotel to your liking, from the comfortable and nicely furnished rooms to the ample amenities including our tea/coffee selection, toiletries, and hairdryer. It's particularly pleasing to know that our beds and pillows contributed to a restful night's sleep for you.

Regarding the noise from the street when the window was open, we understand how this can impact light sleepers, and we appreciate your understanding and solution to close the window for a quieter environment. We always aim to provide a peaceful stay for our guests.

Your comments on our central location near Edinburgh's key attractions like the Christmas market, St James’ Quarter, and the Royal Mile highlight one of the many benefits of staying with us, and we're glad you were able to explore and enjoy these areas.

It's wonderful to know that you're planning to return, and we look forward to welcoming you back for another great mini-break. Should you wish to experience our breakfast or dinner offerings or use our pool and spa facilities on your next visit, we would be delighted to arrange that for you.

If there's anything specific we can do to make your next visit even more special, or if you have any further feedback, please don't hesitate to let us know.

Thank you once again for your kind words and for recommending us. We eagerly await your return to Apex Waterloo Place Hotel.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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Reviewed 28 November 2023

Our stay at the hotel was very good. The staff were friendly and helpful. The breakfast service was excellent and the food was amazing. We would highly recommend eating at Elliotts restaurant. We were there celebrating an early birthday and nothing was too much trouble.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lauralb62023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 1 December 2023

Thank you for choosing Apex Waterloo Place Hotel for your early birthday celebration and for taking the time to share such a positive review.

We are thrilled to hear that your stay with us was very good and that our staff's friendliness and helpfulness added to your experience. It's our team's passion to ensure every guest feels welcome and well-cared for, and your kind words are a wonderful affirmation of their efforts.

Your high praise for the breakfast service and the quality of food at Elliotts restaurant is greatly appreciated. We're delighted that our culinary offerings impressed you and contributed to a memorable dining experience.

We are especially honored by your recommendation of Elliotts restaurant and pleased to know that we could make your birthday celebration special. If there's anything we can do to make your future visits even more enjoyable, or if you have any suggestions, please don't hesitate to let us know.

We look forward to the opportunity to welcome you back to Apex Waterloo Place Hotel, perhaps for another celebration or a relaxing getaway.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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Reviewed 27 November 2023

First time visiting Edinburgh, the hotel is conveniently located, we were walking distance from old Edinburgh, the Christmas market and other tourist attractions. The hotel is clean, spacious and beautiful inside and outside. Everything is walking distance. The service was exceptional and everyone was very polite.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Patricia Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 28 November 2023

Thank you for choosing Apex Waterloo Place Hotel for your first visit to Edinburgh, and for taking the time to share such a wonderful review of your experience.

We are thrilled to hear that our convenient location enhanced your exploration of Old Edinburgh, the Christmas market, and other attractions. It's great to know that you found the hotel clean, spacious, and beautiful, both inside and out. We take great pride in maintaining our property and ensuring a welcoming atmosphere for all our guests.

Your compliments on the exceptional service and the politeness of our staff are truly appreciated. Our team is dedicated to providing a memorable and comfortable experience, and knowing that we've made a positive impression is incredibly rewarding.

We hope your first visit to Edinburgh was filled with unforgettable moments, and we would love to welcome you back to Apex Waterloo Place Hotel for future adventures in our beautiful city. If there's anything we can do to make your next stay even more special, please don't hesitate to let us know.

Warm regards,

George Miliaras
Front Desk Duty Manager
Apex Waterloo Place Hotel

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Reviewed 24 November 2023

Great contemporary well run hotel situated in the perfect location right in the hub of Edinburgh. Facilities - it’s all here. Rooms modern but still cosy and comfortable Clean to a high standard. Quality of food and service is excellent. I will be back!

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jenifer706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 25 November 2023

Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our contemporary and well-run establishment met your expectations.

It's wonderful to know that you found our location to be perfect, right in the hub of Edinburgh. We take pride in providing a central and convenient setting for our guests to explore and enjoy the city.

We are delighted that our facilities, including the modern and cozy rooms, contributed to your overall satisfaction. Maintaining a high standard of cleanliness is a top priority for us, and we appreciate your acknowledgment of our efforts in this regard.

Your praise for the quality of food and service is truly gratifying. We strive to provide an excellent dining experience for our guests, and it's rewarding to hear that we succeeded in doing so during your visit.

We look forward to welcoming you back to our hotel on your next visit to Edinburgh. If there's anything specific you enjoyed or any suggestions you might have to enhance your future stays, please feel free to share them with us. Your feedback is invaluable as we aim to continuously improve and exceed our guests' expectations.

Once again, thank you for choosing our hotel, and we can't wait to host you again in the future.

Best regards,

David Gardiner
Assistant Front Office Manager

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