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TravisOklahoma
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Great Stay
5.0 of 5 bubblesReviewed 12 Dec 2023via mobile
Had a very nice stay at the Apex Waterloo Place. Clean and comfortable room. Large bathroom with walk-in shower and a soaking tub. Property is only steps from Calton Hill and just a few minutes walking to the Christmas Market and the Royal Mile. Staff was very nice especially Marco who was very helpful and friendly. Dhtisya in the bar and restaurant was also very helpful.

The only negatives were no early check-in and housekeeping could have been much better.

Will stay here again while visiting Edinburgh!
Date of stay: December 2023Trip type: Travelled as a couple
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Reviewed 11 December 2023

Great place. The staff is excellent and the rooms have all you need. We had a little problem with the room and they solved it inmediately. Giorgios and the rest of the team are doing a great job. Plus, breakfast is worth it. Will repeat!

Date of stay: December 2023
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank polfemenias
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 11 December 2023

Dear polfemenias,

Thank you so much for your kind words!
We're delighted to hear that you enjoyed your stay with us and particularly the fact that our front of house team made a positive impression to you, customer service through our staff engagement is at the core of what we do.
We appreciate your feedback and truly look forward to welcoming you and your family back for another enjoyable experience.

Best regards,
Georgios Tsikas

Front Office Manager
Apex Waterloo Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023

The general location of the hotel was great as it was only a short walk to all of the local amenities and landmarks. However, it is situated on a road with multiple bus stops, so trying to weave in and out of a congested pavement with a pram at peak times, proved quite difficult! However, if you’re travelling without having to push a child around, then this shouldn’t be a problem for you.

The service of the staff was good and we were always greeted with a smile. We did have to wait around 45 minutes on arrival before we could check in as our room wasn’t ready but they did provided my partner and I with a drinks voucher to have in the bar whilst we waited, which was a nice gesture! I can’t can’t comment on the other facilities provided by the hotel as we were just using it as a base but the restaurant and bar were always busy.

In terms of location, the hotel is situated around corner from St James Quarter (literally a 2 minute walk away), Edinburgh’s main shopping centre which houses your main high street stores such as John Lewis, Boots, H&M, Next and many more. Dining-wise, there are a few fast food restaurants located at the bottom floor of the building and a load more dine in restaurants on the 5th floor. Alternatively, if you want to support the local businesses, then there are a lot of independent shops dotted around the city, especially in old town which is a 10 minute walk away.

Edinburgh castle is around a 15-20 minute walk away and well worth visiting if you haven’t done so already. It gives you an insight into the castle’s/city’s history and provides a great panoramic view of the entire city from the top.

The Royal Botanic Gardens is around a 30 minute walk away and is fantastic if you’re into your plants or just want to walk round a beautiful, well maintained garden showcasing a multitude of different plants.

I hope this review helps with your travels!

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nicholasluong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 11 December 2023

Dear Nicholas,

Thank you for sharing your detailed experience! We're pleased to hear you enjoyed our central location and appreciated the efforts of our staff. Apologies for the brief wait during check-in, but we're glad the drinks voucher helped. Your insights into the local attractions and businesses are valuable to our potential guests, can't thank you enough! We appreciate your feedback and hope to welcome you back soon!

Best regards,
Georgios Tsikas

Front Office Manager,
Apex Waterloo Place

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Reviewed 9 December 2023

Apex is in a great location and the facilities are really good. Staff are very friendly and helpful. Food was OK and breakfast seemed a bit rushed with a pretty standard buffet. The other orderable options looked much better. Overall good value and would. Go back.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Andrew K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 10 December 2023

Dear Andrew,

Thank you for your positive review! We're delighted to hear that you enjoyed our great location, facilities, and most importantly service from our beloved team. We appreciate your feedback on the food, and we'll certainly take it into consideration to enhance our guest experience. We're glad you found good value in your stay and look forward to welcoming you back in the future!

Warm regards,
Georgios Tsikas

Front Office Manager
Apex Waterloo Place

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Reviewed 8 December 2023

Me and 4 friends had a 3 night stay at Apex Waterloo. Location of hotel is excellent for the shopping centre St James and for George street shops. Lots of fab bars and restaurants. Castle is about 10-15 walk away. Would highly recommend the hotel- clean and comfortable- the staff very helpful and accommodating. Big selection for breakfast - from Full English Breakfast and other egg dishes to yogurt, pastries, toast.
Rooms are clean and comfortable with coffee making facility and fridge.
Hotel across the road from main line train so very handy if coming to Edinburgh by train.
Will define stay again next time

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank awp888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 10 December 2023

Dear awp888,

Thank you for your fantastic review! We're delighted you and your friends enjoyed your stay with us. It's great to hear you found the location convenient, the rooms comfortable, and the breakfast satisfying. We appreciate your kind words and look forward to welcoming you back on your next visit to Edinburgh!

Best regards,

Georgios Tsikas
Front Office Manager
Apex Waterloo Place

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Reviewed 6 December 2023

Excellent location hotel but let down by the quality. Breakfast was average at best serving non local produce and we had uncooked food at dinner! Staff were great throughout but let down by the hotel standards

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mcgovernnm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel, responded to this reviewResponded 7 December 2023

Dear Mcgovernnm

Thank you for sharing your feedback following your family stay with us. We appreciate your kind words about our excellent location and commendable staff; however, we are genuinely sorry to learn that certain aspects of your experience did not meet your expectations.

We take your comments about the breakfast and dinner quality seriously. Our commitment is to provide a high standard of service and offer a memorable experience, so we regret any disappointment caused by the issues you encountered. Please be assured that your concerns will be addressed with our kitchen and service teams to ensure improvements are made.

We appreciate your acknowledgment of our staff's efforts and professionalism. We consider our team to be a valuable asset, and we are glad their service had a positive impact on your stay.


Once again, we apologize for any inconvenience, and we hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.

Thank you for choosing our hotel, and we appreciate your understanding.

Best regards,
David Gardiner
Assistant Front Office Manager

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